Vanguard Asset Management Ltd Avis 

I had a question about my daughters JISA and Cameron was very helpful and put my mind to rest. the Live chat was very easy and quick to use. thank you

I am delighted with this company and their services are great.
Would recommend all and have recommended to many friends and family.

I like to thank Giorgio who helped walk me through the process to take some tax free cash from my pension. His guidance and support was excellent, answering all my questions as we went through the process. I really appreciated his pleasant and friendly approach in dealing with this request. Thanks John.

Spoke with Kamran yesterday, he explained my options extremely clearly and answered all questions I had. Pensions can be difficult to understand but after finishing the phone call with Kamran I felt informed and in control.

My interaction with Vanguard was a planned call about encashing my pension. Oliver called me on time and after going through security clearly explained the options open to me. He confirmed that he wasn’t able to give any advice and it was up to me what I did but I felt after his explanations I was able to make a considered decision.

Service from Vanguard has always been really good and Oliver continued this experience.

Liam M at Vanguard was extremely helpful and talked me through the process of releasing my 25% tax free amount from my pension with ease and lots of patience. He was very clear, concise and understanding. Liam didn't question my financial decision at all and fully understood my financial goals.

Very straight forward platform to use. Also great being able to chat to someone quickly without waiting too long. Spoke to Elliot who helped me with my quiery very quikly and professionally.

Dorcas really helped me today over chat to get the dates of several transfers into Vanguard that I needed. No unnecessary chat, just give me what I needed. Really helpful.

Kamran was excellent today in my pension options phone call. He was clear, concise and good humoured taking me through all of my options. I feel confident going forward with my retirement plans. Thanks

Angela was very helpful, clear and prompt in dealing with my enquiry. She understood my query very well and kept her advice tailored to the issue in a timely manner. Thank you very much!

Excellent customer service - great that my live chat request was quickly picked up by a human. Meghana was really professional and gave me the exact information I needed.

Very helpful. And always get a quick response.

I had a question regarding fees and Elliot from the customer service team was very helpful in providing quick and clear advice.

Liam D was helpful and professional and struck a good balance between oversimplifying and overcomplicating what is an important decision. He listened to my summary and replied accordingly - he didn't just follow a script.

My query was speedily answered by Meghaner who confirmed what I thought was correct.

Cameron was very helpful in answering all my queries as I'm new the investment and Junior ISA accounts. She explained very patiently the steps I need to follow with my chosen investment type. Thank you!

Edlaine has been very helpful as a customer service agent clarifying my concerns right away! Our conversation was an efficient one and I like that!

Excellent service and extremely informative. I was needing to withdraw from my pension for the first time. Georgia was brilliant, gave me confidence and total clarity on all I needed to know and more.

Top class all the way!

I had a pre-booked telephone appointment to discuss my pension withdrawal options. I was contacted promptly by Kamran, who was friendly, helpful, knowledgeable and patient. He talked me through all of my options at a comfortable pace, checking frequently if I had any questions. He also illustrated the options with examples. I felt as if he was genuinely interested in explaining things in a way that was tailored to me and my circumstances, rather than just rattling through a 'script'. I would highly recommend both Kamran and Vanguard, who have been very efficient and professional at every stage.

I had an excellent and very friendly telephone conversation with Kamran and also with Elliot.
They were very helpful in helping me with a query.