I had a recent first call with a Vanguard pension specialist Liam who was excellent, he has a very personable approach and patience with someone like me who has limited knowledge of investing. He list... Voir plus
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I usually use it for long term investments, I have monthly contributions. Whenever I had some issues or questions, the live chat for customer service responded to me quickly. I'm particularly grateful... Voir plus
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I've been using Vanguard for years and I wanted to do a detailed analysis of my portfolio. Although the initial UX was a bit clunky, I messaged the system to ask for some specific transactions.... Voir plus
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Cameron was very helpful in answering all my queries as I'm new the investment and Junior ISA accounts. She explained very patiently the steps I need to follow with my chosen investment type. Thank yo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
WE FIRST STOOD UP FOR INVESTORS IN 1975 AND WE HAVEN’T SAT DOWN SINCE. Vanguard is a different kind of investment company.
Vanguard Asset Management Ltd
Écrit par l'entreprise
- VALUE TO INVESTORS | We want to give everyone the best chance of success with our low-cost, uncomplicated investments.
- We first stood up for investors in 1975 and we haven’t sat down since. Vanguard is a different kind of investment company.
Coordonnées de contact
Royaume-Uni
- vanguardinvestor.co.uk
4,8
Excellent
6 k avis
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I was helped by Ladi today with a query…
I was helped by Ladi today with a query he understood and provided helpful advice. Easy to use chat.
9 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Mandy
Thank you for taking the time to leave a review.
We are delighted to hear that Ladi provided useful guidance and that you found the platform simple to use.
Please feel free to get in touch whenever you require assistance in the future.
Yours sincerely,
The Vanguard Team
Early retirement call
Giorgio quickly assessed and met me at my level of knowledge on my early retirement call.
Pleasure to deal with and was able to answer my questions as well as verify and answer to confirm (demonstrating competence). All in all a painless process.
8 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi David
Thank you for taking the time to leave a wonderful review.
We are delighted to hear that your retirement consultation went so smoothly and that Giorgio provided knowledgeable, tailored support to answer your questions.
Please feel free to reach out to us again whenever you need assistance in the future.
Yours sincerely,
The Vanguard Team
I opted to change my pension savings to…
I opted to change my pension savings to a lump sum and draw down. Neena from Vanguard guided me through the process and explained everything as we proceeded. This made the process much easier and straight forward.
James
8 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi James
We are happy to hear that transitioning your retirement funds was such a clear and manageable experience.
Providing knowledgeable, step-by-step guidance is always our goal so we're delighted that Neena was able to help.
Thank you for sharing this positive feedback with us.
Yours sincerely,
The Vanguard Team
Easy and smooth process
Giorgio was incredibly helpful! He made the process so easy to understand and was patient throughout. I was so nervous beforehand as I don't really have a clue what I was doing, but he put me at ease and we managed to get everything done in one call. He's an absolute asset to the company!
8 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Jacqui
Thank you for taking the time to leave a review.
We are delighted to hear that Giorgio was able to put your mind at ease and guide you smoothly through the process.
We will be sure to pass along your generous feedback, and please feel free to reach back out whenever you need further assistance.
Yours sincerely,
The Vanguard Team
INVESTOR HELP
Having had trouble verifying my account at Vanguard. I joined the chat service.Maxim responded and gave me all the help i needed. I am now ell and truly sorted out. Thank You Maxim
8 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Mr & Mrs Creasey
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that Maxim was able to assist you with your account verification process and get everything resolved smoothly.
Please do not hesitate to reach out again if you need any further support in the future.
Yours sincerely,
The Vanguard Team
I started a chat to change my single…
I started a chat to change my single name to the married name and Meghana was very helpful.
8 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Luciana
Congratulations on your marriage and thank you for taking the time to leave a review.
We are delighted to hear that Meghana provided helpful assistance.
Please reach out again if you need any further help in the future.
Yours sincerely,
The Vanguard Team
Happy investor
I’ve been investing with this company for a number of years now and have always been pleased with how my investments are growing. Their customer service is always helpful and gives good advice. I’ve just been helped by Meghana who was very informative, supportive and professional
8 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Phil
Thank you for taking the time to leave a positive review.
We are delighted to hear that you have been happy with your investment growth over the years and that Meghana provided you with supportive service during your recent interaction.
We truly appreciate your long-standing trust in us.
Please don’t hesitate to reach out if you ever need our assistance in the future.
Yours sincerely,
The Vanguard Team
Jimmy
Jimmy. Class bloke. Would have a beer with him he was so helpful and nice.
8 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Jack
Thank you for leaving a review, we appreciate the feedback.
We're happy to hear Jimmy provided great help and we'll be sure to pass on your thanks!
Yours sincerely,
The Vanguard Team
Cameron answered my query with speed ad…
Cameron answered my query with speed ad accuracy, so far vanguard has been great to use!
8 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Marion
Thank you for taking the time to leave a positive review.
We are delighted to hear that your query was handled so quickly and that your experience with our platform has been great so far.
Please do not hesitate to reach out if you ever need any further assistance.
Yours sincerely,
The Vanguard Team
Just had a on line chat with…
Just had a on line chat with Cameron.Extremely helpful and resolve my issue in minutes.Great experience.
8 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Eugene
Thank you for taking the time to share your feedback.
We always strive to provide prompt and helpful support, and we truly appreciate your kind words about your experience.
Please feel free to get in touch again if you ever need further assistance.
Yours sincerely,
The Vanguard Team
Splendid service from Giorgio
Splendid service from Giorgio, he was both helpful and patient throughout the process. Guiding me through the details of drawdown he was informative and thorough, delivering the information in a calm and methodical manner. Vanguard is fortunate having such staff.
8 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Ken
Thank you for taking the time to leave such a wonderful review.
It is fantastic to hear that you received patient and supportive guidance through the drawdown process.
We will be sure to pass along your complimentary feedback to Giorgio.
Yours sincerely,
The Vanguard Team
Cher made my query on live chat easy to…
Cher made my query on live chat easy to understand and even waited until I had amended a DD. The live chat facility really is much better than phoning up. Thanks, Vanguard, and Cher!
8 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Cosmica
Thank you for leaving a positive review.
We are delighted to hear that Cher provided clear guidance via our live chat service.
We appreciate your feedback and look forward to assisting you again in the future.
Yours sincerely,
The Vanguard Team
Very quick can helpful chat service…
Very quick can helpful chat service where you can speak to a human. Friendly and efficient support provided by Hassan.
8 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi James
Thank you for taking the time to leave a review.
We are delighted to hear that you had a positive experience with Hassan and received friendly, efficient assistance.
Please don’t hesitate to reach out to us in the future if you ever need our help again.
Yours sincerely,
The Vanguard Team
New customer experience
I have recently transferred funds to a Vanguard SIPP and am now in the process of looking at my retirement options. The experience to date has been excellent - particularly the ability for human interaction! Neena in the personal investor services team was very helpful.
7 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Matthew
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you have had an excellent experience transferring your retirement funds and that our personal investor services team provided helpful, human support.
Please don’t hesitate to reach out to us in the future if you ever need further assistance.
Yours sincerely,
The Vanguard Team
Great customer service
Great customer service. Jimmy was patient and helpful to answer my questions.
7 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Chan
Thank you for taking the time to leave us a review.
We are delighted to hear that Jimmy provided patient support and addressed your inquiries.
Please do not hesitate to reach out to us again if you ever need further assistance.
Yours sincerely,
The Vanguard Team
I had an issue with my account today…
I had an issue with my account today and was helped by Jimmy to resolve it quickly and easily via the live chat function. Thank you for the excellent service.
7 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Rebecca
Thank you for taking the time to leave a positive review.
We are delighted to hear that your account issue was resolved quickly Jimmy.
Please don't hesitate to reach out to us again if you ever need further assistance in the future.
Yours sincerely,
The Vanguard Team
I had a question regarding my new ISA &…
I had a question regarding my new ISA & Ladi was extremely helpful & cleared up my query very quickly. Thanks ladi!
7 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Neil
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that your query regarding your new account was resolved by Ladi.
Please do not hesitate to reach out to us again if you ever need further assistance in the future.
Yours sincerely,
The Vanguard Team
Excellent Customer Service from Ahmed
Excellent Customer Service from Ahmed
I recently spoke with Ahmed from Vanguard, and I was extremely impressed with the level of service he provided. He took the time to answer all of my questions thoroughly and never made me feel rushed. His explanations were clear, detailed, and easy to understand, especially when discussing fees and the different options available to me.
Ahmed was professional, friendly, patient, and genuinely willing to help. He made the conversation straightforward and informative. It's rare to come across someone who combines such strong knowledge with excellent customer service.
Thank you, Ahmed, for your support and for going above and beyond. You are a real credit to Vanguard.
7 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Sile
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience and that your questions were answered so thoroughly and patiently.
Your kind comments will be passed along to Ahmed.
Please do not hesitate to reach out again if you need any further support in the future.
Yours sincerely,
The Vanguard Team
Live chat.
I had a query that I discussed in the live chat with Hassan. He quickly resolved it. Very efficient process and good customer service.
7 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Aisling
Thank you for taking the time to leave a review.
We are delighted to hear that your query was handled so promptly and that you experienced helpful service during your interaction with Hassan.
Please feel free to reach out to us again if you ever need further assistance in the future.
Yours sincerely,
The Vanguard Team
My pension sits with Vanguard
My pension sits with Vanguard and I was looking at my options to withdraw my tax free lump sum and I went through the process which was very smooth and Matt B was the lad who explained all my options very concise and clear he was excellent . My husband has other investments in Vanguard and rates the company very high also
6 octobre 2026
Avis spontané
Réponse de Vanguard Asset Management Ltd
Hi Debbie
We are glad you enjoyed your experience and found the process of accessing your funds to be smooth and straightforward.
It is wonderful to know Matt provided such clear explanations of your choices, and we appreciate your family's continued trust in our services.
Thank you for taking the time to share your review.
Yours sincerely,
The Vanguard Team
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