Vantage Plumbing and Heating Avis 

Vantage completely over-promised and under-delivered on our four room renovation. The experience has been an absolute shambles, from the moment we paid our deposit to the present day.

When Vantage quoted in April 2026, we explained that we were expecting a baby and needed the work completed promptly. We were promised completion by the end of June, with two full-time teams and an experienced project manager. On that basis, we paid the deposit. Communication immediately stopped, start dates were repeatedly delayed, and the promised teams and project manager never materialised. For much of the project, we had one person on site, and on many days nobody turned up.

We had to extend the deadline to the end of July, giving them an extra month on a project originally estimated at six weeks. Then with just a week to go, they admitted they couldn’t complete the work and removed the final room from the contract entirely. With our baby due within weeks, this left us without a functional room and no realistic opportunity to hire another company in time. The remaining three bathrooms then weren’t even finished until mid-September, after my due date. Five months to renovate three small bathrooms, with one of the four rooms abandoned.

The delays were only part of the problem. The number of mistakes was astonishing, and I effectively had to manage the project myself. Even after the bathrooms were supposedly finished, issues remained. Despite repeated chasing, we waited weeks with constant chasing for a response and then told we’ll have to wait weeks more for a repair. Their one-year warranty offers little reassurance when getting anyone to acknowledge or resolve an issue is such a struggle.

The company director has been the most unprofessional and abrasive person I’ve met. Promises were made and subsequently disputed, concerns were met with excuses rather than accountability, and even a straightforward apology seemed beyond reach. The rest of the team were lovely and repeatedly apologised, but the director was keen to distance the company from their apologies. That tells you everything about the attitude at the top.

If you’re still considering Vantage, my advice is:
1. Put EVERYTHING in writing. The director will promise things and then pretend he never said it. Even when you do put it in writing he’ll try his best to back track, intimidate and gaslight you.
2. Keep it really simple for them. Herringbone tiles are too hard, as is installing a toilet seat at a height where your feet can still touch the ground, or fit a mirror in the middle of two lights, or put a tap on straight.
3. Before you sign the contract, change the payment terms so you pay less upfront and leave more money for snagging because the only reason we got the bathrooms to a functional state was because they wanted to get paid. The second they were fully paid, as mentioned, they don’t have the time to come and fix their shoddy workmanship.

This is my honest experience and I’m sure the director will try his best to undermine this like he has with other bad reviews, which is a true reflection of his behaviour throughout the project and his continued resistance to take any accountability.

Well coordinated and high quality finish. I got the old bathroom fittings and tiling first ripped out. And then chose a green gloss tile for the shower area and grey tile for the wall area. As well as a new toilet and sink. It's come together nicely.

It was very convenient that Vantage organised the deliveries and the various people (including the plumber, decorator, tiler and electrician). Thank you!

We had used Vantage before for boiler replacement. Therefore when shower fitting started leaking as broke we had no hesitation to call vantage again. Requested George for the follow up due to previous work. He had to remove a tile, replace fitting inside the wall, cement and re-tile. You wouldn’t notice the difference. Exceptionally clean work and clearly explains what he’s doing and has done. Will definitely use Vantage/George again.

Vantage were absolutely fantastic when our boiler broke just three days after having our newborn. At what was already an exhausting and stressful time, having no heating or hot water could have been a nightmare, but Vantage came out as quickly as they possibly could and were incredibly helpful from start to finish.

The service was exceptional professional, friendly, reliable and genuinely caring. They went above and beyond to get everything sorted for us as quickly as possible, and we couldn’t have asked for better service.

We’re so grateful for how quickly they responded and for the reassurance they gave us during such an important and challenging time. I honestly couldn’t recommend Vantage highly enough. Excellent service from an excellent team! ⭐️⭐️⭐️⭐️⭐️

Greg been out twice this week to my parents (pension age) . They were very polite offering Greg a cuppa and did warn Greg my Dad is loud due to hearing issues. Parents have paid for a boiler service which was working perfect until Greg came. After this boiler stopped working water leaving them with no hot water. When Greg came back he lit boiler it lasted less than Two hours. My parents asked someone to come out as emergency. They wouldnt and recepionist told us to find another company. It been 7 days with no hot water. They called another company. This company came out as urgent this morning and said the O ring was missing and petzel wire was broken. The fire was also not fitted back probably. It is clear Greg has made mistakes but not admitted this . kai will not even offer a refund, did not come out to look himself which he should of done and has asked to me to remove bad reviews as its bad for his company.

We recently had our bathroom renovated by Vantage Plumbing & Heating and I can’t recommend them highly enough. From the very beginning, Kieran and his team were an absolute pleasure to work with. They were professional, friendly, and incredibly attentive to detail.

What really stood out was how involved Kieran kept us throughout the entire process. Every step was clearly communicated, and he made sure our preferences and feedback were taken into account at every stage. The workmanship is top-notch — the finish is immaculate, and the space has been completely transformed.

It’s rare to find a team that combines technical skill with such a strong commitment to customer satisfaction. If you're considering a bathroom renovation, don’t hesitate to go with Vantage. You’ll be in excellent hands. Thank you to the whole team.

Kai and George are fantastic! The replaced our boiler that had totally given up. They were professional and did a great job. They are the only firm I would use from now on having used many local firms and been let down! Can’t recommend them highly enough!

The response from Kai and his team was excellent. Ellen and Kai were polite, very professional and efficient. They were able to come out to check our boiler issue very quickly. Kai gave a careful and thorough inspection of the boiler, explaining what the issue was and why. We were very happy with the work done and the advice and information we were given. Highly recommended!

Kai and team were brilliant! They installed a new combi-boiler and radiators throughout the property. All snags were fixed promptly. I highly recommend their services.

Kai was easy to communicate with, came super quick, was friendly and professional

A very prompt, efficient and friendly service. Thank you Kye

Kai always delivers a fast and professional service. We had a slow leak and he came out the day next even though it wasn't am emergency. He was courteous, prompt and professional - would highly recommend.

Discovered that we had leaking expansion tank! We called vantage as they were local with great reviews and we soon found out why. Kai was extremely courteous, professional and did an amazing job fixing our problem! He’s our go to guy now! Thank you.

Very prompt and efficient

Kai was brilliant. He rearranged other jobs so he could prioritise replacing our broken boiler really quickly. Did a great job for a fair price. Wouldn't hesitate to recommend.

Kai from Vantage plumbing was courteous and very professional, great job, recommended.

Kai has been great from the first point of contact. He’s friendly and polite, as well as very quick to respond with quotes and availability in his schedule. He has been very patient with my slow responses when arranging dates for works, accommodating the jobs quite quickly and with understanding. He works quickly and tidily with care for doing the job well. I would definitely recommend him to others.

Kai was on time and removed my plynth heater quickly.

Worked fast, did a great job, will call again for future plumbing work.

Contacted Vantage for an emergency fix to a leaking mains stopcock. Kai was prompt, courteous, and professional. Can't fault the service.