I ordered a cotton blouse with embroidery . The photo of the blouse was beautiful. After waiting over 3 weeks, what they sent was a cheap rayon simple blouse that looked like something you would ma... Voir plus
L'entreprise a répondu
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Took over a month to deliver.Dresses were NOTHING like their pics! They look like old fashion table cloths! No lace no crochet just plain ole heavy cotton. They suggested sizing up which I did but the... Voir plus
L'entreprise a répondu
Everything is so very beautiful. It was difficult choosing one thing to establish myself with your company. I'll be back and thank you so very much
L'entreprise a répondu
I choose two dress and one shirt once I received notification for my order is completely wrong it showed 2 shirt and I dress was not my chose. Nor the size I need Dress size was a small and I need a... Voir plus
L'entreprise a répondu
2,3
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1 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Do not buy from this company !!!
Product was nothing like the description...very disappointing and they offered nothing to compensate. Do not buy from this company!!
26 novembre 2025
Avis spontané
Réponse de Vchics
Dear Angela Kincaid，
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
It’s a scam
It’s a scam, the sweater that I ordered is not knitted, it’s a print out cheap fabric.
Requested a refund and didn’t hear from them
3 décembre 2025
Avis spontané
Réponse de Vchics
Dear Adriana David,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I really like the viking selection
I really like the viking selection. I do wish you would put tops and bottoms that match each other together.
3 décembre 2025
Avis spontané
Réponse de Vchics
Dear Crystal Denning,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
This is the worst quality product I…
This is the worst quality product I have ever received. I purchased a knit sweater dress. It's screenprinted to look like it might be a knit dress but the quality of the sweatshirt is also poor. Its not even screenprinted on cotton. Its so ugly and nothing as pictured on the website. I've requested a refund so many times and they keep offering me a coupon for more garbage merchandise. The last email I got indicated they've received so many requests for refunds they cannot refund me right now. Its absurd. DO NOT BUY ANYTHING FROM THIS COMPANY!!
2 décembre 2025
Avis spontané
Réponse de Vchics
Dear Katie,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I don't like not knowing when items…
I don't like not knowing when items will be shipped. I ordered 3 days ago and still doesnt say items have shipped.
29 novembre 2025
Avis spontané
Réponse de Vchics
Dear Jennifer Jennings,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best Wishes
They will not fix the mistakes they make they expect the customer to take the loss
I ordered a costume and what they sent me was not even correct .. I contacted them they expect me to take the loss they will not fix their mistake or refund me my $$
28 novembre 2025
Avis spontané
Réponse de Vchics
Dear Gio,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Same answer yet again!
Ok Vchics
You send a dictated answer...im sorry etc I will rectify this for you blah blah then I get the same response your account has been frozen there will be no refunds!
It is a scam pure and simple and the sooner your business is stopped the better...
13 novembre 2025
Avis spontané
Réponse de Vchics
Dear AJ,
Hello, we are very sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and correct this for you! Could you please provide your order number so that we can verify and address your issue directly?
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I wish I could give them a negative 10
I wish I could give them a negative 10. What I ordered is nothing at all what I received an they won't answer emails calls or anything . They are a massive scam I was took for 90.98 cents.. NEVER EVER BUY FROM THEM research good before you buy anything .
30 novembre 2025
Avis spontané
Réponse de Vchics
Dear Brenda，
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Réponse de Vchics
Dear Christopher Mclaughlin,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
I ordered a dress for Halloween and I…
I ordered a dress for Halloween and I still haven’t recieved it. It said it was delivered and put in the box but it wasn’t there when I got home. It’s a month now and I’m still waiting for my refund. They said it was signed for but unless the box has hands then that is a lie!!!
29 novembre 2025
Avis spontané
Réponse de Vchics
Dear Hayley Sandford,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best Wishes
Réponse de Vchics
Dear Mark,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Would like more info on shipping for…
Would like more info on shipping for orders still waiting on shipping update
27 novembre 2025
Avis spontané
Réponse de Vchics
Dear Kevin,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best Wishes
I ordered a couple of things and within…
I ordered a couple of things and within 8 minutes I felt uncomfortable after reading other people’s reviews so I went ahead and asked to cancel the order. Their response was that it should have been within 24 hours which I obviously did. Then they said they they sent the request to another department and then after that ignored all off my emails and stayed with my money. I never received my package either. I am trying to make sure this is reported to the right agencies to make sure this gets investigated and I can get my money back.
12 août 2025
Avis spontané
Réponse de Vchics
Dear Yalin Caceres,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best Wishes
products are amazing …
The products you have available are amazing very talented work and intricate details. The process was straight forward only thing I found was when viewing items it was in British pounds but at checkout it came up in dollars so slightly off putting as having to check it was correct amount but all in all very good
28 novembre 2025
Avis spontané
Réponse de Vchics
Dear Adam,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
False advertising
False advertising. The items look knitted, they're printed polyester. Total scam.
27 novembre 2025
Avis spontané
Réponse de Vchics
Dear Colin McWilliam,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Viking clothing
Website was well designed and formatted easy to navigate designs are beautiful but have yet to receive any articles of clothing to determine the quality..... okay about 2 weeks later received our order. No like other reviews it is not as it looks in the pictures on the website it is not knitted it is not plush.
How did the three things I ordered from me and my wife three of them was to size and one was Miss marked was not 2XL by any means it was small but my wife loved it, even though it was something I had ordered for myself.
At the end of the day you get what you pay for and anyone who expected to see the quality that is advertised in the pictures on the website for the price point you pay here. Not reality Three out of five stars.
26 novembre 2025
Avis spontané
Réponse de Vchics
Dear Michael Singleton,
Thank you very much for your feedback.
We will continue to strive to ensure that every customer is satisfied with our service and products.
You can tell us your order number, or you can contact our after-sales customer service at support@vchics.com to inquire about your order status.
We wish you all the best!
What a disappointment (Update)
What a disappointment. Having waited weeks, finally received the jumper I ordered for my wife. Result - a poor quality fabric and poor quality and badly set print - nothing like it is portrayed on their website. Highly expensive for what it is and can only think of it as a scam and lesson learned. Keep well away from these people.
Having received a response from Vichics I suspect their response is one of the choices offered by TrustPilot AI. The fact is, the garment is well below the quality advertised (I would upload pictures if I could) and this is backed up by the significant negative reviews out of 1077 - average 2.2 stars - greater number 1 star. I can get better quality on Etsy for less, without delivery charges and UK made. This slip of judgement on my side having been beguiled by their AI produced advert, I have to accept and forego the money spent - for I do not believe they will resolve the problem.
26 novembre 2025
Avis spontané
Réponse de Vchics
Dear Ian Flint,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
What i ordered was nothing like the…
What i ordered was nothing like the picture. It was cheap and nasty. When I asked for my money back they offered me a voucher. I refused this stating I didn't want to buy anything else and again asked for a full refund. After weeks for them to deal with i have now been informed their bank account is now temporarily frozen while they deal with multiple transactions. Would never deal with them again
26 novembre 2025
Avis spontané
Réponse de Vchics
Dear Jenny Barnett,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
My brother's birthday was coming up
My brother's birthday was coming up. I thought a good sweater might be nice. The pictures seemed of quality. Got the item and it was of such poor quality I thought this must be a truly brazen seller. Unfortunately, I had not searched for reviews of their products prior to buying. Big mistake. Now I'm in a email conversation with them about me returning the item. They want pictures that show how the 2X they sent me is barely even a Medium. Unbelievable!
18 novembre 2025
Avis spontané
Réponse de Vchics
Dear O Somera,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
SCAM
This company is a scam , beware . The items they send to you is printed on cheap fabric , its not what you see in picture.
25 novembre 2025
Avis spontané
Réponse de Vchics
Dear Customer,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
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