Vergo Pest Management Ltd Avis 

Mark attended our property to rid us of a large wasp nest that was in range of people and pets. Very efficient, informative and helpful, including with advice on the nest after treatment. Very good customer skills and great communicator. Excellent work and a great asset to your company.

Mark Donaghy is an absolute joy to have in store. His personal grooming is exceptional in recent weeks. He is always helpful and full of advice.

2 appointments got cancelled without me being notified. Took time off work for the appointments, then phone today to get updated why the appointments got cancelled but was spoken by very rude customer service staff Victoria. Didn’t help to find what the cause of cancellation was but instead shall cancell your appointment for today 17/06/2025. I wasn’t not notified about this appointment and she put the phone down. Avoid , use a different company and company needs to sort its customer service and then could find my details inthe system

Very poor communication from the team, especially Victoria staff member who was very rude, twice my appointment was cancelled without being notified, third appointment was booked without my knowledge, it’s as when they want to come, I work , so I need to be notified at least. Stay away from this company

Mark is training me today

How to mole
He knows his stuff and is very informative

Can’t wait to see if we get one

He’s assured me that we will

We initially contacted your Vergo on 9th May 2025 to arrange pest control services under a works order. Despite this early contact, the tenant did not receive any communication or update regarding the booking. I followed up with a phone call on 15th May, during which I spoke to a member of your team who advised that an exterminator was scheduled to attend the property on the morning of 19th May.

However, on the day of the scheduled visit, the tenant confirmed that no contractor arrived. I then spoke with Louise for over 30 minutes. She informed me that there were no notes or correspondence in your system confirming the original booking, but reassured me that an engineer would be sent out today and that a manager would follow up via email to confirm the appointment. No such email was received.

I contacted your office again and spoke with Emma, who was polite and professional. However, she too was unable to locate any record of the property or an engineer scheduled for today’s visit.

Additionally, when a visit was finally arranged, no specific time was confirmed. I was advised that I would receive a call approximately one hour prior to the visit. They waited in all day, yet no call or visit occurred. Your customer service line, while responsive in appearance, only allows you to leave your details for a callback. I have now done this on multiple occasions without receiving any follow-up.

After three separate attempts over an 11-day period, and ongoing issues with your system failing to recognise the property, this has resulted in an extremely frustrating experience and a very dissatisfied tenant. We expected a professional and reliable service and unfortunately, this has fallen well short of reasonable standards.

I request that this matter be investigated urgently, and that clear steps be taken to ensure that properties are to be attended to without further delay. Additionally, I would appreciate a written explanation for the repeated communication failures and missed appointments as well as the seemingly inflated price of £170 to get rid of a simple wasps nest...

We were having trouble with rodents eating our produce in the garden. Mark the operator was friendly and obviously knew his job. Explained what he was doing and why. Took great care knowing we had a dog etc. After all his hard work the rodents have gone.
Would recommend Vergo and especially Mark.

Terrible Communication.
I am the site manager for a large rural site with accommodation, offices and studios. Our contract was bought up by Vergo from a previous company and since that moment the customer service has been terrible. They are apparently unable to give us notice for their visits which is incompatible with our operations. They have been very slow to respond to any requests and took months to respond to my requests about registering with their online hub.

Since then they have turned up less than our agreed monthly visits and though their Pest controller was competent, the lack of notice meant he couldn't access the spaces required as they are rented spaces we need to give notice before entering. All of this was made clear to them from the outset but they don't seem to care about their customers or workers enough to give the basic courtesy of a few days notice before turning up.

Have now moved to a small local company and will avoid the overlarge bloated corps like vergo in future. It seems they are expanding at all costs without a care.

Just had Matt conduct a highly professional mouse inspection of our house following an outbreak of mice in our Kitchen, bedroom’s , loft and Garage. He arrived on time, discovered the mice routes and came up with a plan to resolve the issue. We are seeing him next week to establish success but I am confident in the outcome. Thank you Matt for your sound advice and hard work.

Mark is an excellent technician with a great knowledge. He's very personable and makes sure we know exactly what's been done and why it's been put into place.

Mark has been coming to our site weekly, he is very supportive and very thorough. he is approachable, professional and friendly, he shines with enthusiasm and positivity. Michaela Facilities Site Manager Leigh Moss Hospital Mersey Care.

Mark is our pest inspector from Vergo. Very professional, always engaging and looks after the store from a pest control perspective.

Always a great service from Chris Matthews. Thank you!

Living in army quarters very used to tradesman etc being rubbish and unhelpful or simply just not turning up. Had a visit from Col Oliver today, attended within a week of reporting to pinnacle and I found him very friendly, helpful, informative and spent lots of time looking for the problem and putting me at ease 5* thank you :)

We tried everything to sort out our pest issue, Mark visited a few times he went above and beyond his duty. Once he found where our pest issue was he sorted the matter out quickly. He gave us advice and some knowledge on how to keep the pests away. A credit to the company, he worked efficiently and was mindful of our property.

Amazing people we had to use at our shop last night well prepared and ready to work.. so friendly would defo use again

Mark has visited 2 times and helped massively with controlling and preventing pest, very knowledgeable and helpful, appreciate all the help given

Had a visit from Mark today for a pest control issue at work. Mark went above and beyond, found and sorted out the issue that should've been picked up previously! Came all the way from Wales for our emergency call out today and honestly couldn't have asked for a better person to have attended the job! Such a nice guy and sorted the issue out in no time! Thank you so much Mark it was an absolute pleasure dealing with you today!

We had a problem with rodent damage to our central heating plumbing and fortunately had Home Emergency cover for rodent infestation with our insurer. As much as a worry that discovering such a problem is, we were extremely fortunate that Mark D. from Vergo was assigned to us. He arrived punctually the next morning and was very reassuring. Overall Mark was very courteous, arrived when he said he would, and showed a forensic level of detail trying to find the entry routes into the house (and the type of rodent it might be). He closed off several possible areas on his first visit and set a number of traps, subsequently making two return trips to check on things. We couldn't have been happier with the service from Mark; I recommend him highly and wouldn't hesitate to use again if we have the same problem.

Had various visits from Vergo, as we had a pest problem at my place of work. I called this company and within an hour we had a visit from Neil G, who got straight to work and with a couple of visits our problem was completely under control, I dealt with Neil personally, and I always found him, polite, courteous and knowledgeable. Couldn't fault the service and would definitely use this company again if we ever needed to.