Veteris Avis 

I called this morning and within an hour the vet Finley arrived at my home to check on my girl who had puppies yesterday
Finley was great with my girl and gave me great advice, I’m really happy with the service I received and I would use this vet again in a heartbeat
Thanks so much one happy customer 😁

The vet who treated our cat was genuinely excellent, professional, polite, caring, and very thorough in explaining her eye condition and treatment plan. I have absolutely no criticism of the vet himself.

However, my issue is with the company’s pricing practices and lack of transparency.

At no point before dispensing the medication were we informed what the medications would cost.

We were only presented with the final invoice afterwards, which included medication charges that I consider completely excessive.

We were charged:

• £71.80 for Chloramphenicol Eye Ointment

• £49.00 for Loxicom Oral Suspension

After checking online afterwards, the exact same Chloramphenicol 1% Eye Ointment 4g is widely available from UK pharmacies for:

- £4.99 from Stag Direct

- £5.76 from AHMU Health & Household

- £5.99 from Healthimax

- £6.49 from Pharmacy Online

- £6.59 from The Health Pharmacy

The exact same Loxicom Oral Suspension for Cats is available online for:

- £6.91 from Vets4u

- £8.03 from The PharmPet Co

This means the Chloramphenicol ointment was marked up by approximately 1,340%, while the Loxicom suspension was marked up by approximately 610% compared to normal online UK retail pricing.

What makes this even harder to justify is that the Chloramphenicol ointment dispensed to us was a standard HUMAN pharmacy medication, commonly sold over the counter for bacterial conjunctivitis, not some specialist, or rare veterinary-only product.

I fully understand and accept emergency consultation fees and appreciate that out-of-hours veterinary care is expensive.

But these medication markups, without any upfront discussion, or consent, regarding the cost, feel completely unreasonable.

Had the costs been explained beforehand, at least we could have made an informed decision and purchased from our local pharmacy

Again, the actual vet was excellent.

My disappointment is entirely with the company’s pricing, are can't believe this is even legal!!!

I cannot recommend Veteris highly enough. Dr. Vinh was incredibly compassionate, friendly, and knowledgeable throughout the entire process. He took the time to explain everything clearly and made us feel supported every step of the way.

Thank you for everything you did for our cat - we are truly so grateful. The reception team were also wonderful, kind, and very helpful.

From the first phone-call to the waiting time (minimal) to the calmness of the vet who came the house, it couldn’t have been a better experience. Dr Vinh was calm and reassuring, so brilliant with my dog and clearly explained everything. Cannot thank you enough! Such a privilege to have a service like this, and access to wonderful people, for us pet owners.

Thank you so much for the visit to see Bear our unwell cat today, I’m so grateful. The whole visit was done in such a professionally and caring way. The Vet who visited us was extremely good and explained everything to me with detail that I could understand. In a difficult time, it was so much appreciated. ⭐⭐⭐⭐⭐

The staff were friendly and attentive. They truly seemed to care for our injured cat. If we ever need an emergency veterinarian again, we will certainly return.

They sent a vet out to our house within 3 hours after our cat scratched her eye badly (and very late at night), did tests and provided us with all the medication she needed. The vet was very adaptable given our house isn’t a vet clinic and sweet with our cat. She explained everything clearly. If we didn’t have this option over the bank holiday weekend we would have had to take our cat to a veterinary hospitable in the middle of the night which would have been super stressful all around. Or we would have had to wait 3 days until our vet practice was open again, and then wait until an available appointment, during which time, the injury could have deteriorated or gotten infected and made everything much worse for our cat. Highly recommend this service.

Our dog found and ate a couple dark chocolate bars late at night and we called Veteris to help. The vet arrived within 40 minutes and did an incredible job. So kind, thoughtful and professional. Really impressive

What a wonderful, sensitive and professional care.
I contacted Veteris after midnight with urgent concerns, they responded quickly and sensitively, the Vet arrived after 30 mins and was very professional, pleasant, patient and gentle with my cat.
What a wonderful service.

Brilliant service from the initial triage call, to the wonderful vet Emma arriving at 3am to treat our poorly JRT. She was really gentle with her examination, and explained all the treatments and possible side-effects. The whole experience was so much better than having to go to an out of hours vet, especially for our dog, and he’s now thankfully on the mend. The cost of everything was explained up front and was incredibly reasonable. I can’t recommend Veteris highly enough!

At around midnight last week, my beloved doggo Fernando decided to recreate a scene somewhere between a low budget horror movie and American Psycho by bursting a cyst in his ear and covering absolutely everything in blood.

At this stage I had exhausted both my medical expertise and my supply of towels trying to stop the flow, so I called my vet’s out of hours service and was pointed towards Veteris Clapham 24 Hour Animal Hospital & Urgent Care.

About an hour later, Dr Tal arrived in a white electric van like some kind of modern veterinary knight in shining armour. Calm, reassuring, pragmatic and brilliant with Fernando from the moment he walked through the door.

Within minutes the situation was under control, Fernando was sorted and my blood pressure had reduced from “major incident” to merely “slightly traumatised dog owner”.

Now, was it cheap? No, but what is when it comes to pets? But frankly, if somebody turns up to your house around midnight within an hour, fixes your bleeding Labrador and saves your carpets from looking like a crime documentary, that feels pretty epic value to me and the cost was not significantly different to a visit to the actual vets.

Huge thanks to Tal for the care, professionalism and kindness. Properly appreciated.

I called them at 10.20pm for my dog, was advised upto a 2 hour wait for home call from vet which was fine. But Dr Eric was on his way to me within half hour and when he got here he helped my pooch so much I could never thank him enough for what he did.

Our beloved dog, Max, became ill late in the evening, out of normal Vets hours. We, therefore, contacted Veteris and the lady operator was very calm and pleasant, explaining everything clearly and precisely. We were advised there could be quite a lengthy wait but, in fact, the Vet, Tal, was with us quicker than expected. Tal was wonderful, he was so kind, caring, patient and professional, chatting to Max and calming us also, as we were in a very emotional state. As Tal helped him drift off to Doggie Heaven he spoke softly and kindly to Max and gave us all the time we needed to be with him. Thank you all so much, it is good to know there are still such caring people out there.

Finlay was an amazing professional, super calm and made our cat Joni feel at ease (as much as possible as she’s not easy)

Really great experience. I had to make an out of hours emergency call at 22.00 on a Sunday. A vet arrived within an hour and a half. Quickly diagnosed my cat's illness, provided a treatment plan and also gave great advice on his nutrition needs. Very grateful for the efficient and kind service.

I had just moved to the UK and did not know any vet to take care of my cat Steve … what a relieve to find such a nice team in the middle of the night, in total stress !

When I was in despair, nowhere to turn in the middle of the night these people went far and beyond made my jack comfortable and had a good night sleep thank you

really fast service as my cat was poorly wonderful vet explained everything to me about my cats illness very grateful she was treated so well would highly recommend this company for the wonderful care my pet received the staff were wonderful very caring on the messages with me

My 16yr old bichon was peeing blood and I couldn’t get her to our regular vet - called Veteris for home visit - wonderful service from first call to the actual visit. Dr Tal was great and very patient with her. I was fearing the worst but after blood tests and ultrasound she was diagnosed with cystitis and possibly getting over a bout of pancreatitis. Given injections and meds and now on the mend. Not cheap but I was given clear visibility of the charges so no surprises. I would definitely use again in an emergency.

The vets were so kind. Thank you 🙏