ViaBill, Inc. Avis 

They stopped my account without warning. I hate this company and will never do business with them again

I've never heard of this company, but I got an email today telling me that via bill is winding down and I may not be able to use my virtual credit card. I don't have a viabill virtual credit card. There is definitely some fraud going on somewhere. Whether it be this company or someone else. You can't call them, there's no number listed and emailing back and forth it's a waste of time.

Couldn't contact the company,on phone, chat,help support,email or anything.Didn't get a full refund. Can't contact any supportive representative that i was told to reach out by there contact information there phone lines are down constantly 24 hours A-day due to supposedly updating software WATCH OUT for this company plus the golo product that they worked with didn't know about the hidden membership fee

Zero support. Their phone lines and live chat are down 24/7 there is no way to reach the company if you have any issues. I was charged twice for one purchase and I cannot reach anyone, i will now have to go to my bank and report the charges as fraudulent.

have been trying to use app/website for over the past 24 hours and have
dealt with nothing but difficulties. I have my bank account, as well as two
different cards set up currently to the account but still am being told that my
payment needs to be "authenticated" when trying to make a purchase. Both of
these cards work as I have used them daily so there is zero reasoning behind
this.
I then went on to make a different account to try and solve the solution and
then when I use a different number it simply says that "due to my information"
I cannot make an account? Please fix these issues immediately as everything is
a mess with this company.

Decepcionante, tienen MALA REPUTACION en USA OJO AQUI EN ESPAÑA,me alegra No ser Cliente de Ustedes Q Miedo con sus Late payment Fees

Not too sure why this company has such a high score. They charge such a high monthly rate for their services. Looked at ther 1200.00 and 1500.00 account and the 1200.00 monthly fee is 17.00 yes that is a month and the 1500.00 is 24.00. So if you use this money you pay the money back plus 19.99% plus 24.00 a month on top. What a rip off

I still have not received my return check fee going on 2 months and customer service keeps saying it’s been issued but to whom I have no idea because I have not see. The refund

Ojo, a diferencia de otros servicios como PayPal o Aplazame entre otros, Viabill te cobra 30€ de comisión por unos días de retraso en el pago de 17€, del que ni te habías dado cuenta, abusivo no, lo siguiente. Una y no más.

Es entendible y necesaria una comisión de este tipo, pero siempre que sea proporcional. Es como no pagar la hipoteca de 600€ el día 1 y que el día 15 el banco te pase una comisión de 1.000€ y pases a deber 1.600€, creo que se define por sí sola este tipo de comisión.

The man I talked to was very helpful and nice and helped me understand a lot as I’m still trying to figure out how this works

This method of payment made my experience purchasing my order ideal. It allowed me to try the product and not pay upfront for something I wasn’t sure about. I appreciate the experience and recommend this for others.
Thank you

This was truly a breath of fresh air I got everything I wanted and paid next to nothing to get it. The payments are super affordable with me being a college student and full time father I could have not asked for better.

I have to be honest when I say I am quite shocked at the negative reviews about ViaBill, Inc being a scam because how dare them ask for ss# to verify not only your identity but your credit worthiness as well when making a decision whether to take a chance and grant YOU CREDIT and just an FYI it’s called technology and the way things are done now, you will generally have to use a service like plaid or fincity (whatever the other bank verification provider is) almost anyone and everyone is or should be familiar with it by now if you’ve applied for credit or anything of the like recently. ViaBill In my opinion has been great, at least in my experience. I pay the $4.99 monthly fee and was granted $300 which by the way I was successfully able to use the Visa Card located within my account and I have made a few purchases thus far with no issues or any complications!! I placed a $246 order for Victoria’s Secret (Pink) paid with the Visa card that’s located on my viabill account put that CC # into the payment method field on the site, placed my order received my order, I’ve placed numerous other orders like season passes to Worlds of Fun(amusement park, located here in Kansas City) again no issues. I also want to say that I love the fact that I can adjust the payment amount within my account and even adjust the length at which I have to pay everything back (up to 24 months). If you’re smart you’ll pay the small $4.99 monthly fee because by doing so you pay 5% for the initial payment on your purchase instead of the 25% that they charge if you dont. At least viabill offers this small payment option i know (Quadpay)/Zip nor Afterpay do. I personally know (Quadpay)/zip or Afterpay there is no way around paying the 25% of the initial purchase up front they sure as heck don’t offer you the small monthly fee option to lessen your out of pocket costs up front. I’m not gonna lie I thought (Quadpay)/Zip was the BeesKnees because I simply love the freedom of shopping in whatever store I want and not be limited to certain stores within a platform. Now ViaBill is my absolute favorite. The only thing I wish is that they would raise my limit I can spend. I had seen it goes upwards of $1200 or so, and that would be super super great. Either way I’ll continue to use ViaBill and happily pay the $4.99 monthly fee regardless if my limit is ever raised because they truly are a great company and you cannot and I mean cannot beat paying for your purchase in monthly installments (up to 24 months, y’all that’s 2 years!) instead of biweekly and you have freedom to shop wherever!!! Thanks ViaBill 🙏 , I see you, and I am super grateful for your services/product you provide.Oh, and my bank has never had to be linked as an FYI for reviewers saying they “had” to I’ve never been told I had to but I do have that option if I so choose! Thanks ViaBill for making things easier for people! I’ll forever be a customer and fan!

Como el vendedor anule el pedido y ya hubieses pagado la primera cuota se hacen los locos y no devuelven el dinero,lo unico que hacen es marearte con mensajes que si el vendedor tal o pascual

Representative was very nice, friendly, knowledgeable and understanding

i’ve been a free viabill customer for a couple of years now, sporadically making purchases. i’ve always appreciated their option to make monthly payments to instead of biweekly. i made the decision to upgrade my account to that of a paid one recently, and things went downhill immediately.

i was approved to use up to $900. i made a purchase for approximately $150…and haven’t been able to use the virtual card ever since; everything is declined. called customer service, only to be told the information they have access to is “limited” (okay, so why call yourself customer service if you’re useless?) and was told to “wait 48 hours, then try again” (an obvious ploy to get me off the phone instead of making any effort whatsoever to do their job).

well, it’s 48 hours later and my card still won’t work. they surely charged me my membership fee, though…that had no problem working. i look forward to paying off my account and closing it for good.

Great customer service I have problem with refund and they really help me a lot I am really happy from them I like VaiBill service and customer service 😊😊

This was a nice experience. I was having trouble getting credit for my cruise coming up, but ViaBill came through for me. I will definitely keep them around for a long time. It was nice because you are not just restricted to the shops on the website. Thank you ViaBill you helped me make my trip a good one.

ViaBill er simpelthen blevet super ringe !

Jeg har ViaBill Plus og betaler kr. 149,00 for dette hver eneste måned. Til ViaBill Plus har jeg tilknyttet et ViaBill MasterCard.

Dette skulle angiveligt "Virke I alle Butikker som modtager MasterCard som betaling" iflg. betingelserne for ViaBill Plus.

Det gør det så ikke! Det virker faktisk kun i 20% af de butikker jeg har forsøgt at bruge kortet hos.

De resterende butikker bruger 3D-Secure som valideringsmetode hvor man ved køb skal validere betalingen via APP'en eller en kode tilsendt til ens mobilnummer. (Lidt á la NEM-id validering)

Der sker bare nul og niks når 3D-secure betalings modulet henviser til at man i ViaBill App'en skal godkende ens køb indenfor 3 minutter.

Jeg har igennem et par måneder forsøgt at få et brugbart svar fra ViaBill's kundeservice.

Enten får man et fuldstændigt ligegyldigt svar tilbage hvis man da overhovedet får et svar... Eller også får man et svar om at de vender tilbage, hvilket så heller aldrig sker...

Der er gang på gang masser af undskyldninger for at det ikke virker, men aldrig noget konkret svar som kan bruges til noget.

Jeg sidder med den tanke at man hos ViaBill godt ved at det ikke virker og forsøger at dreje fokus over på noget andet og bruge det som undskyldning for ikke at levere hvad der er aftalt.

Jeg er virkelig træt af at skulle holdes for nar på denne måde.... Jeg har faktisk nået dertil at hvis jeg ikke får et brugbart svar indenfor et par dage, så må jeg indbringe sagen for et klagenævn for det her kan hverken jeg eller andre være tjent med!

UPDATE 01-01-2022: Som kommentar til ViaBill's svar på denne negative anmeldelse af deres virksomhed og deres forklaring på hvordan deres validering virker (åbn APP via godkendelses notifikation) - ja så virker det heller ikke. Det er virkelig trist at man sidder og slynger rosenrøde sætninger ud om at alt er godt og virker, når fakta er at intet virker!

Jeg har i øvrigt modtaget flere meget flabede svar fra Joey hos ViaBill kundeservice siden jeg oprindeligt skrev denne anmeldelse.

Eftersom deres produkt ikke opfylder deres egne aftalevilkår og der igennem 2 måneder absolut ingenting er sket for at afhjælpe problemet, så har jeg valgt at tilbageholde de månedlige afdrag indtil det virker som aftalt, men det er de pisse ligeglade med, de tilskriver bare gebyr på gebyr på gebyr, så nu er jeg nødt til at bruge tid på at klage over deres forretningsmetoder til Finanstilsynet.

I er virkelig dygtige ViaBill - hold nu op en flok amatører altså !

UPDATE 21-01-2022: Eftersom mit ViaBill produkt STADIGVÆK ikke virker har jeg valgt at tilbageholde indbetaling af afdrag da jeg ikke får hvad jeg betaler for. ViaBill er IGEN IGEN ligeglade med det hele og har kvitteret med at tilskreve rykkergebyrer i stedet for at få ordnet mit produkt. Jeg har naturligvis gjort indsigelse imod de tilskrevne gebyrer og har set mig nødsagt til at klage til både Finanstilsynet og Nævnenes Hus da mit produkt nu ikke har opfyldt aftalebetingelserne i 3 måneder og der absolut intet er sket for at løse det.

Utroligt at det skal forbi både Finanstilsyn og Klagenævn for at der MÅSKE sker noget!

Det er virkelig ringe af ViaBill - som i VIRKELIG RINGE !

UPDATE 22-01-2022: Nu vil ViaBill lige pludselig gerne hjælpe mig med at få godkendelse i app'en til at virke og det forstår jeg sådan set godt for nu har de såmænd opdateret app'en så man nu kan godkende betalinger med ViaBill Plus MasterCard.

Virkelig et sneaky move at man først efter 3 måneder tilbyder hjælp til problemet velvidende at det nu virker. Det tyder jo på at man godt har vidst at det ikke virkede førhen eftersom der ikke blev tilbudt nogen hjælp der.

Min ene stjerne forbliver en stjerne for at advare andre imod det svindel og humbug de har gang i hos ViaBill !