Vision Linens Avis 

Having recently stayed at a luxury hotel, I expressed satisfaction and the quality of the bedding and was advised that this was provided by vision linens. I placed an order on the 1st of December and then received no further communication from them. I contacted them to ask for an update and was told that the items have been shipped and that they would email me the tracking. After further chasing, I was eventually provided with the tracking but only because I refused to end my phone call until it was provided with the same. I then had to call back because it stated that the items hadn’t yet been collected. I was again told that the items had definitely been collected and that it was probably just a delay updating the tracking. I waited a few more days and eventually called back again and spoke to somebody who advised that the items had been collected from them, but the labels must’ve come off during transit. It was agreed that I would be refunded and that this could take up to 5 days. No surprise that 5 days on I still had no sight of any refund and no further communication from them. I have started suspect this to be a scam/sham website. I don’t have the items nor do I have my refund. I would never buy from this company again, I’m now on a mission to try to get my money back. Communication is an absolute shambles. You are just consistently told that they’ve got a high number of emails and by the time you get any response, the email is out of date because you’ve had to supersede it with a phone call to try to find out what’s going on. Honestly, I would avoid it all cost.

***UPDATE, I have received a response to my review, shame it took a public review to get a decent response. Have provided details so that my email of complaint sent today can be identified and a promise of follow up when their offices reopen. I will wait to see what happens.

Item never arrived. No communication at all. Tried messaging, calling. Nothing.

Great products at a fantastic value - would definitely use again!

We went to a hotel and they had the most amazing pillows and duvet. Searched and found them here. Bought them from the trade site as not available on the domestic one. Ecopure recycled box pillows and duvet.

Easy to use web site good prices and fast delivery.

Order some duvets from this company via Debenhams and over two weeks later I still haven't received anything.
Debenhams are telling me that the items are coming directly from this company and they will contact me when the order has been dispatched but I haven't even received an email acknowledging the order.
I got impatient and tried to start a refund with Debenhams and the link they provide to the Vision Linens refund portal takes you to a 'this page cannot be found'.
Started to get suspicious so I came on here to check it wasn't a scam.
Not really sure what to make of it, and to be fair Debenhams have been terrible overall so not sure how much of the blame is on Vision Linens.

I have always found that the bedding we have received from Vision has been top quality and at a price that is more than competitive with other providers. I have used them several times.

Excellent service good prices and quality products and quick delivery would definitely purchase from this company again

The quality of the product, a bed runner and matching cushion was excellent, and truthfully I didn't expect it to be so well made and was pleasantly surprised, hotel plus quality!

Fast delivery, great product at a fantastic price

Very fast postage excellent service

Excellent service- easy ordering, rapid post. Towels are beautifully soft.

No complaints. Great product, reasonably priced. Delivery of goods was excellent on both occasions. Would happily use again.

Easy ordering, good customer service. Quality products and great value for money.

Made order. Paid for delivery. Received email saying order complete. Waited 7 days. No delivery, no update. I emailed customer services, no response whatsoever. Following day I managed to speak to a ‘ person’, who informed me the order had been cancelled days ago and I should have received an email and refund. Was informed a manager would contact me. Nothing from them. Refund now being processed according to PayPal. Awful customer service. Would never use this company again.

Great quality pillows. Seen them while staying at a hotel and decided to purchase for home. Staying in shape, great hotel quality

First order from them and sent 6 Pillowcases when ordered 3 and did not deliver further 2 items on the order. one sheet ordered looked like someone had driven a car tyre over it. Still not been rectified after a week but keep sending requests for a review so here it is.

These floor mats are exactly what I needed

I placed an order with Next Day delivery and paid extra for this service, expecting the parcel to arrive on time. Unfortunately, the order was not dispatched promptly, and the parcel did not arrive within the promised timeframe, which caused significant inconvenience.

Due to this experience, I will not be ordering from Vision Linens again and cannot recommend them for urgent orders.