Vision Linens Avis 

Material order delivered quickly

This is only my second order from Vision Linens, but it certainly won't be my last. Everything I have ordered to date, including those sumptuously soft and thick Tuscany bath sheets, bath towels and hand towels are the best I've ever purchased. I am also extremely happy with bed linen and duvet covers. There is such a good range, I found it a bit hard to choose, but everything looks exactly as it appeared and as was described. Well done and thank you.

The service is excellent and delivery made with all items ordered present. Linen is of very good quality.

The material was not delivered to my workshop, it was left at the main gate. I had to organise during my time how to move it from the gate to my workshop, this needs two people. If it had been raining the material would have been ruined, it took me two days to finally get it to my workshop.

The products and pricing are great, but the service is very poor. They allow themselves the longest dispatch time I've ever experienced in the hospitality industry, yet they claim to be the market leaders. I received an incorrect order/possibly a missing box. The written codes on the bags do not match what is inside them. I eventually figured out that the items were correct, but it seems like their packing process is not very organised. Bags are re-used, a little dirty and some linens arrived dirty too . There were 36 missing items. I first called them at 16:48 to raise the problem, a lady answered and said 'I can't help you, we are closed now' - I mentioned their website contact page quotes the following (Customer Service Tel: Weekdays, 8:45am-5pm (Mon-Thur)...) - She just said 'yeah, it's wrong' - I then raised the problem on the site, via email, and over the telephone the following day, only to receive an email asking me to confirm in writing. Why waste 23 minutes of my time asking for the same information over the phone if you demand it in writing? They are very slow to respond and resolve issues. I called again today as desperate to open my new units. The poor lady there, Karolina, was very nice but couldn't resolve anything because she still hadn't heard back from their warehouse. I was put through to a 'manager' GOD!!! A rude lady who didn't introduce herself and whose tone and demeanour clearly showed she didn't care (customer service training urgently needed for these market leaders). She said, "We're carrying out our investigation. We have 48 hours to do that." Meanwhile, the customer, delays their opening date, further and further, at great expense waiting for Vision to resolve the problem within their self-granted timeframes. Shocking service.

It was just what I was looking for. A great price and the company is very local to me.

Nice comfortable pillows at an excellent price.

Very fast delivery and the bedding we purchased is of excellent quality, very soft and silky, would definitely buy from here again. I absolutely love love love the feel of the fabric 👌🏼👌🏼

Great dishcloths arrived quickly good quality

Great product at a nice price. I recommend.

Excellent quality towels. Will definitely order from you again

NEVER HAVE ANY CONCERNS WITH VISION ALWAYS WILLING TO HELP THANKS TO THE STAFF
FOR SENDING OUR FABRIC LAST WEEK .

Excellent quality product. Arrived on time. Washes well without losing shape or colour. Would recommend.

Easy ordering, prompt delivery, best pillow’s ever!
Oh and excellent price.

Great company, Great prices, Great products. You have split your site to commercial and non commercial . Not great. Best products on commercial site. Why? Been a customer for a long time and have ordered legitimately from both sites and recommended your business to both client groups. A bit disappointed with recent change. Great Northern Business.

Good product,price and delivery

Excellent product, great price and quick delivery.
definitely will be using again

First time buying from this company and found the service to be excellent. Great price, products, communication and delivery. Highly recommended!

I’ve been ordering pillows here for a fair few years after staying at one of the Hilton hotels. Then recently ordered a cotton tablecloth and I couldn’t be happier with the quality. Miles better than purchasing on the high street. Would recommend to anyone buying staples for a new home.

I recently purchased 2 pillows from Vision Linens and want to say that the quality of the product is excellent and the company itself was very helpful. I bought a duvet, a mattress topper and pillows on a previous occasion and everything was excellent quality & really really comfortable for a good night's sleep. I highly recommend them.