Pooja was lovely today as she welcomed us on board. She was thorough in her explanations, but didn’t take up too much time with unnecessary chit-chat. We are excited to move forward and have future pl... Voir plus
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Lisez les avis des autres
Outstanding customer service. Everyone has been a pleasure to work with throughout this project so far. They're incredibly organized, respectful of my time, and always keep meetings efficient and to t... Voir plus
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I just finished the introduction Call with Ms Pooja. It was very professional, eloquent, and informative. I am looking forward to working with her and can't wait to see what she will create on the s... Voir plus
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I had my first call with Pooja today, and I just wanted to say how impressed I was. She was incredibly patient, knowledgeable and took the time to answer all of my questions. She made the whole proces... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Coordonnées de contact
Royaume-Uni
- customercare@vistavue.com
- vistavue.com
4,6
Excellent
479 avis
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Lovely customer service on the phone
6 mai 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you so much for your kind feedback. We’re really pleased to hear that you had such a lovely experience with our customer service over the phone – that means a lot to the team.
If there’s ever anything else we can help with, please don’t hesitate to reach out.
Best regards,
Vistavue Customer Care Team
Spoke to pooja who was very polite and…
Spoke to pooja who was very polite and friendly. She explained everything well and left me her contact details if I had any further questions.
Thank you
5 mai 2026
Avis spontané
Réponse de Vistavue
Hi Ammit,
Thank you for taking the time to leave this feedback. I’m really pleased to hear that Pooja was polite, friendly, and took the time to explain everything clearly. It’s great to know you felt supported and confident knowing you could reach out again if needed. We’ll be sure to pass your kind words on to her – thank you again.
Best regards,
Vistavue Customer Care Team
Réponse de Vistavue
Hi Kaili,
Thank you for taking the time to leave this. So pleased the communication and support stood out for you. Your recommendation genuinely means a lot to us.
Best regards,
Vistavue Customer Care Team
very helpful looking forward to working…
very helpful looking forward to working with them !!!!!
1 mai 2026
Avis spontané
Réponse de Vistavue
Hi Rich,
Thank you for this! So pleased you’ve had a good experience. We’re just as excited to keep working together and see what we can achieve.
Best regards,
Vistavue Customer Care Team
Customer Service was very helpful
Pooja was very helpful on the call. She clarified all my questions and was patient with getting to reach me. Did not feel pressured with talking to her.
1 mai 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you for sharing your feedback. We’re really pleased to hear that Pooja was able to help clarify all your questions. Providing clear, patient support is exactly what we aim for, so it’s great to know that it came across in your experience.
We appreciate you taking the time to leave this review.
Best regards,
Vistavue Customer Care Team
Great call with Pooja
Great call with Pooja. Thank you for the info, very helpful and friendly.
1 mai 2026
Avis spontané
Réponse de Vistavue
Hi Izzy,
Thank you for your feedback. We’re really pleased to hear you had a great call with Pooja and found the information helpful. It’s wonderful to know the experience felt friendly and supportive.
We appreciate you taking the time to share your comments.
Best regards,
Vistavue Customer Care Team
quick point of contact after setting…
quick point of contact after setting everything up, no chasing and very clear instructions on how to proceed going forward and if there are any issues who to contact.
1 mai 2026
Avis spontané
Réponse de Vistavue
Hi Matthew,
Thank you for sharing your experience. We’re really pleased to hear that everything was set up smoothly and that you received quick, clear communication from the team. It’s great to know the instructions for next steps – and who to contact if anything comes up – were straightforward to follow.
We appreciate you taking the time to leave this review.
Best regards,
Vistavue Customer Care Team
I had a very disappointing experience…
I had a very disappointing experience with this company. After initially paying for a service in 2024, I had no communication from them for nearly two years—no updates, no check-ins, nothing to indicate ongoing service.
Recently, I was unexpectedly charged again without any prior notice, renewal reminder, invoice, or receipt. I didn’t even recognize the charge at first and had to contact my bank just to identify the company.
When I tried to follow up, I found their website was not working, and the contact phone numbers previously provided were either out of service or connected to a different business. Communication has been extremely poor, and getting clear answers has been difficult.
Overall, the lack of transparency, billing without proper notice, and inability to easily reach the company make this a frustrating and unreliable service. Based on my experience, I would not recommend doing business with them.
31 mars 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you for taking the time to share your experience. We understand how frustrating it can be to receive a renewal charge you weren’t expecting, and we appreciate you outlining the issues you encountered.
Your contract operates on an annual renewal basis, and the renewal and payment terms are fully detailed in the contract agreed at the start of the service. We always recommend that these terms are read carefully so all customers are fully informed about renewal dates, notice periods, and ongoing billing.
If you have any further questions, please contact us at customercare@vistavue.com
Best regards,
Vistavue Customer Care Team
Read the renewal terms and you’ll have no issue
Was a bit sceptical after reading some of the reviews but as they are situated in NHS locations in the UK (which i checked out for myself) i gave it a try…now my advert is up and running in my local surgery, i think it’s fair to give this company their dues.
The company was bought out a while ago and the negative reviews seem to be from their predecessors contract renewal period (automatic rollover) which was unfair and was changed, it is however ultimately is down to us to read the terms and conditions, as we would any other business contract. My experience: The rep (Jo) wasn’t pushy, he asked me to think on it before i made a decision which gave me confidence, he went over the renewal terms with me which okay, seemed a bit drastic to have to give 6 months notice but albeit, gives them chance to find a new vendor for if i cancel, so makes sense. I then received a welcome call and explanation from Puja who outlined everything again and I was emailed a welcome pack re-explaining everything. My advert was made within two weeks as I provided content straight away, a few tweaks needed but again the team worked with me until i was satisfied and I have been to the surgery and can honestly say, for the price, it beats any other type of marketing I’ve done like this before (brochures, leaflets) Don’t be put off by a few angry people who didn’t read their contract properly, as i nearly was!
31 mars 2026
Avis spontané
Réponse de Vistavue
Hi James,
Thank you for taking the time to share such a detailed and balanced account of your experience. We’re really pleased to hear that your initial concerns were eased and that you now feel confident in the service you’ve received.
It’s great to know that Jo and Pooja were able to support you clearly and transparently and that the renewal terms were fully explained so you could make an informed decision. We appreciate you recognising the changes made since the previous ownership—clarity and fairness in our contracts are incredibly important to us.
We’re also delighted that your advert is now live in your local surgery and that you’re happy with both the quality and value. Our team works hard to ensure every advert is created with care, and it’s wonderful to hear that the process felt collaborative and efficient for you.
Thank you again for giving us the opportunity and for encouraging others to look past outdated reviews. We’re committed to continuing to deliver a positive experience throughout your time with us.
Best regards,
Vistavue Customer Care Team
Recently approached vistavue to promote…digital inclsuion for residents
Recently approached vistavue to promote some much needed community support initiatives, The engagement and response from the individuals i have dealt wait have been extremely positive. I have agreed at an annual piece of work so will continue to review the service as we work with them currently their service is compassionate yet professional
24 avril 2026
Avis spontané
Réponse de Vistavue
Hi Leanne,
Thank you for taking the time to share your experience. We’re really pleased to hear that the support and engagement you’ve received from our team has been so positive. It means a great deal to us, especially when working on initiatives that have such an important impact within the community.
We’re grateful for your trust, and we’re fully committed to maintaining the same level of compassion, professionalism, and consistency throughout our work together. We look forward to supporting your initiatives and continuing to deliver value as the collaboration progresses.
Best regards,
Vistavue Customer Care Team
Exceptional Marketing Result by Vistavue
I had an excellent experience working with Vistavue. Their team delivered outstanding work, showcasing true creativity and attention to detail in every aspect of marketing efforts. Communication was smooth, timelines were met, and the overall execution exceeded expectations. Highly recommended for anyone looking to take their marketing to the next level.
29 avril 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you so much for your thoughtful review. It truly means a lot to our whole team. We’re delighted to hear that our creativity, communication, and attention to detail made a real impact on your marketing efforts. Delivering work that not only meets expectations but exceeds them is exactly what we strive for every day.
It’s been a pleasure working with you, and we’re grateful for the trust you placed in Vistavue. We look forward to supporting your continued growth and success.
Best regards,
Vistavue Customer Care Team
So far, so good.
So far, so good. We have just finished creating the ads and they are set to start running. We did 4 different edits on 2, 15 second ads and the VistaVue team worked well with me.
30 avril 2026
Avis spontané
Réponse de Vistavue
Hi Elaine,
Thank you for sharing your experience so far. We’re really pleased to hear that the advert creation process went smoothly and that you felt supported throughout the different edits. Working through creative options together to get everything just right is exactly how we like to operate, so it’s great to know the team worked well with you.
We’re excited that your ads are now ready to start running and look forward to seeing the results with you. If you need anything at all as things progress, we’re always here to help.
Best regards,
Vistavue Customer Care Team
Quality Customer Service
The Vistavue team have been extraordinary, guiding me through the advert process through launch. I've had the pleasure of working with the customer service and marketing teams through this process and they are professional, prompt and courteous. I would highly recommend them.
30 avril 2026
Avis spontané
Réponse de Vistavue
Hi Marilyn,
Thank you so much for taking the time to share this wonderful feedback. We’re truly pleased to hear that you felt supported throughout the entire advert journey, from setup through to launch.
It’s great to know that both our customer service and marketing teams were able to provide a professional, prompt, and courteous experience – that's exactly what we aim for.
Your recommendation really means a lot to everyone at Vistavue, and we’re grateful you chose to work with us. If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS. I do hope that if you are reading this that you havent signed a contract. Pushing sales people, contract impossible to get out of and is a rolling contract if not cancelled within there time frame, after 2 months i discovered that the screen was placed facing against a wall, phone calls demanding payment when no invoice sent, terrible customer service across the board- i could go on!!!!! i have been in my contract for 8 months and not one signal enquiry and i have spoken with 2 other businesses who signed up to the same screen and they have not had any enquirys. I just count myself lucky that i only signed for a year and very quickly cancelled it rolling over. Please avoid, this company is a complete scam!
Having read Vistavues reply: They write very well on trust pilot negative reviews- in reality this is not there practice if you are unfortunate to be in a contract with them. Nothing is transparent. Please look at all the other negative reviews on here, we are all saying the same thing. Also please look at direct digital-this is what vistavue previously named themselves. Please research on other search facilities and social media for honest reviews of this scam company- they need to be held accountable
30 avril 2026
Avis spontané
Réponse de Vistavue
Hi Gemma,
We’re sorry to read that you are dissatisfied with your experience and appreciate the opportunity to respond again.
All customers are provided with full contract terms prior to signing, and there is no obligation to proceed if they are unhappy with the sales representative or the agreement itself. The contract clearly sets out the fixed term, rolling provisions, and cancellation timeframe, which must be actively accepted before any service is commenced.
Regarding screen placement and performance, our displays are installed in agreed locations and operated in line with the contracted service. Advertising outcomes and inquiry volumes can vary depending on location, content, and external factors, and specific results are not guaranteed.
With respect to invoicing and payments, invoices are issued in accordance with the agreed billing schedule. Any concerns raised during the contract term should be brought to our customer support team so they can be investigated and addressed promptly.
We strongly reject the allegation that our business is a “scam.” We operate transparently and deliver the services agreed upon under contract.
Best regards,
Vistavue Customer Care Team
Love the VistaVue team
Pooja was amazing to work with! Love the VistaVue team
29 avril 2026
Avis spontané
Réponse de Vistavue
Hi Kiran,
Thank you so much for your lovely feedback. We’re really happy to hear that you enjoyed working with Pooja – she'll truly appreciate your kind words. It’s great to know you felt well supported, and we’re so glad to have you as part of the Vistavue journey. Thanks again for the support – the whole team really appreciates it!
Best regards,
Vistavue Customer Care Team
Pooja was really good at explaining how…
Pooja was really good at explaining how the system works and how each process will go live.
29 avril 2026
Avis spontané
Réponse de Vistavue
Hi,
Thank you for sharing your feedback! We’re delighted to hear that Pooja was able to clearly explain how the system works and guide you through each stage of the process. Clear communication is something we value highly, and it’s great to know that her support made the experience smooth for you. We appreciate your review and look forward to assisting you again.
Best regards,
Vistavue Customer Care Team
Réponse de Vistavue
Hi Louise,
Thank you for your kind words! We’re really glad to hear that you found our support helpful. Your feedback means a lot to us, and we’re here whenever you need further guidance or assistance.
Best regards,
Vistavue Customer Care Team
Harry walked me through the entire…
Harry walked me through the entire process of setting up my advertisement with Vistavue and made everything feel simple and clear. He answered all of my questions and was so helpful throughout. I truly appreciate his support and that I can reach out anytime if I need more help. Thank you, Harry!
28 avril 2026
Avis spontané
Réponse de Vistavue
Hi Amy,
Thank you so much for taking the time to leave such a kind review. We’re really pleased to hear that Harry was able to guide you through the full setup process and make everything feel simple and clear. He takes real pride in answering questions and supporting customers every step of the way, so your feedback will mean a lot to him.
It’s great to know you feel confident reaching out whenever you need further help — we’re always here for you. Thanks again for choosing Vistavue and for your lovely words about Harry.
Best regards,
Vistavue Customer Care Team
Exceptional teamwork and very responsive
The customer care and design teams were excellent to work with throughout the process. While we went back and forth on developing the advert they were always positive and helpful and I was very pleased with the final result.
27 avril 2026
Avis spontané
Réponse de Vistavue
Hi Melissa,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you had a positive experience. Collaboration is really important to us, and we’re glad we could support you throughout the revision process while keeping things positive and helpful. It’s great to know you were pleased with the final advert – we truly appreciate your kind words and your trust in us.
Best regards,
Vistavue Customer Care Team
Lucian was very patient and explained…
Lucian was very patient and explained the process. I am looking forward to a lot of business as result of the end product.
Well Done!
27 avril 2026
Avis spontané
Réponse de Vistavue
Hi Glenn,
Thank you for such a positive review! We’re really pleased to hear that Lucian was patient and able to clearly explain the process for you. Providing supportive, straightforward guidance is something we pride ourselves on. It’s great to know you’re feeling confident about the end product, and we’re excited about the opportunities it will bring to your business. If you need anything further along the way, we’re always here to help!
Best regards,
Vistavue Customer Care Team
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