Vortexair Avis 

Thank you for giving us high quality product at amazing price, we studied the Market and as you're aware we purchased 5 Vortex pro,s which cost us less than £600 if we had gone to Dyson it would have cost us £2000 so with no difference in performance. Great value.

Great product which actually work not just look good

Very nice air cooler, not tried the heat setting yet. I would say just as good as the dyson one, but a little noiser

Bought the Aura Wave model and it has met our expectations of what it’s multi functions offer. The ambient lighting is a nice touch as it elevates the experience of when you have the fan on its cooling (blue) or heating (red) mode. It is powerful enough to heat up a decent size room in a short time. Their aftersales are very in responding to queries as well.

I bought the Evo Pure Air Purifier, Cooler & Heater a few years ago, and I’m very happy with it. It has been working really well even after 2 years. The performance and quality have been excellent, and I would definitely recommend it to others. A reliable product that has stood the test of time!

I purchased 3 fans back in June and we love them!!! Sadly one developed a fault with oscillation and the customer service responded to messages quickly and within 24 hours I have a new one being sent out and been allowed to keep the faulty one. Honestly brilliant after sales to go with a an amazing product!

am incredibly happy with my Vortex Air™ Pro. It is an amazing 2-in-1 machine that actually works great in both modes. The cooling fan was a life saver during the recent summer high temps  and the heater warms the space adequately during the cooler months.
Because it is bladeless, it looks very modern and stylish, plus it is super easy to wipe clean. It is quiet enough to run while sleeping, and the remote control makes it very convenient to adjust from across the room. It feels just as good as the much more expensive brands but at a much fairer price. If you want to save space and have comfort all year round, this is definitely worth it!
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I purchased two vortex fans about a month apart. The first one was absolutely fantastic but there was a small technical issue with the second one. I contacted Customer Service who were ultra helpful and asked me to send a video of the faulty one which I did. The fan was replaced very quickly with a new one which is also absolutely fantastic. Sometimes things do go wrong but it is great to see a company acting in such an exemplary fashion to rectify things quickly and efficiently.

I purchased a fan from Vortex Air in May 2026 after reading claims that it was quiet, powerful and available with next day delivery. My experience did not reflect any of those claims.

The fan arrived over three weeks after ordering, despite being advertised with next day delivery. Once received, the product was disappointing. It was significantly noisier than expected and lacked the performance described in the marketing material. Even from approximately eight feet away in a standard room, the airflow was weak and provided little noticeable cooling.

As a result, I contacted Vortex Air within their stated returns period to request a refund. It took them three weeks to respond by the time, they claimed I was outside their 30-day returns window. I had to point out that my refund request had been submitted well within the required timeframe and that the delay was due entirely to their failure to respond.

After requesting the return address, I then waited a further four weeks for a reply. Once I finally received the details, I returned the fan using Evri in its original packaging and in the same condition it was received.

I then heard nothing further. After chasing the refund, Vortex Air eventually responded four weeks later requesting proof that the item had been returned. Fortunately, I had paid for tracked delivery and was able to provide full tracking information together with photographic evidence showing the parcel had been delivered to their premises.

Three weeks after submitting that evidence, I received another response advising that the refund was awaiting management authorisation. Following further delays, I was eventually informed that the refund had been approved and would take up to 10 days to appear in my account. The refund has now been received on the 15th September 2026, but only after months of unnecessary delays, repeated follow-ups and extremely poor communication.

Even now, I remain out of pocket for the return postage costs, which have not been reimbursed.

The most disappointing aspect of this experience was not just the product itself, but the customer service. Response times measured in weeks rather than days, a lack of proactive communication, and a returns process that required constant chasing are simply not acceptable.

Based on my experience, I cannot recommend Vortex Air. The product failed to meet expectations, the delivery promise was not honoured, and the customer service and returns process fell well below reasonable standards. Potential customers should be aware that if problems arise, obtaining support or a refund may be a lengthy and frustrating process.

If your reading this and experiencing the same issue, fight it to the end just on principle, I'd have taken this to the small claims court if needed. They are messing you about on purpose, hoping you'll give up and accept a poor overpriced product.

Delivery was spot on. Packaging was brilliant.
Machine was easy to use and understand

Purchased the smaller dehumidifier for our camper van. It works better than we expected, and is quiet when on. Very happy with next day delivery being a bonus .

To say I'm disappointed will be understatement. Not only was the product bad and stopped working less than 6 months after I bought it for £134.99, their customer service is very awful. I bought this product Vortex Air in May and it broke down in September. I reported it to them and they asked me to send a video via a link they themselves sent me. I sent the video and they said they haven't received the video and that I should provide evidence confirming the video was sent which I did. That was last week Thursday, and never received any response. I decided to call on Monday only to experience the most awful customer service I have received. Demi received my call and I explained the situation to her, only for her to tell me her colleague dealing with my issue is on annual leave and so I have to wait till the colleague come back tomorrow. The colleague has been on annual leave since Thursday. I asked why can't another colleague process my case,and you could see she didn't want to do it and that I have to wait for her colleague to come back, not agreeing with what she was saying, she dropped the phone saying I'm not allowing her to talk. I called back and this time someone claiming to be the head of customer service responded, and she also took me through the same route. No wonder Demi's customer service was poor, because the soo called head was as awful. I have had old fans from amazon still working after 5 years. I would have given a no star at all if were possible. IT'S A JOKE.

Ordered three items from Vortex Air: two small desktop fans and one large tower fan that could oscillate and was capable of heat and cool. During the heat wave none of the fans arrived in good time. The two smaller ones did arrive so I could use them in my treatment room and for my clients. The tower fan, the large one, the main purchase, only arrived a couple of weeks ago. After the repeated hot weather it completely failed. I haven't actually been able to use this as a fan and it's not yet cold enough to use it as a heater. The jury is still out on that.

The two desktop fans are very poor. They cost about £40 each. They don't oscillate, they make a lot of noise, and they're just not as advertised. I think for £40 it should have been better and it should have been quieter. It's not very flexible. There's a little pressure button on the front. The settings are very limited. Overall it's just disappointing and I won't be buying from them again. Delivery was delayed several times too.

Shocking customer service. Repeatedly ignore my emails.

I now have three of the pro plus fan / heaters. They are very useful and effective. I particularly like being able to angle the fan up and down to suit where it is sited. Very unique and a better design than my dysons. The delivery timescales and communication about such really need to improve though.

Customer service was excellent. The delivery was very quick. Great product.:)

Fan developed a fault on the sway function, reported it and was promptly sent a new replacement. Super customer service

I have tried every possible way to communicate my refund, and have been ignored via email and the phone system is a waste of time!

I will follow someone else's lead on here who was able to gain customer service's attention to issue a refund.

Please issue a return label for order 147452 i am well with my 14days.

I purchased two Vortex Air Pro fans that heat and cool. Demand for these items has been very high with the extremely hot climate we endured this Summer so there was a delay despatching the items to me. This company has been overwhelmed with the demand and plagued by false companies & advertising on Facebook and other social media platforms. I stuck with the real company and am very pleased that I did because the fans do exactly what I expected that they would. Now the main heatwave has subsided for this year, I am more than happy to wait for the colder weather to arrive so I can make use of the heat facility during the Winter. The fans have 10 fan speeds for cooling and a selection of temperatures for heating, run very quietly on the lower speeds and compare very well with a well known branded blade less fan that I already own, for a fraction of the price. I was so impressed with Vortex as a small family business, and their products, that I have now purchased their H2Oasis water filtration system which I am also finding very useful. They deserve to do well and continue to deliver good customer service.

Ordered & paid for my Vortex unit 8 July in a heatwave & it didn't arrive till 26 August & the heatwave was over !
I tried to contact Vortex by phone & email & their own messaging system to try and get some/any delivery update, but they simply didn't respond - terrible customer services and delivery information etc
However, the Vortex unit is excellent and although bought for cooling, it arrived in time for its heating abilities, but there's always next summer !