Vortexair Avis 

Took weeks to arrive and then the Vortex Air stopped rotating within a month.
Emailed- 11 days so far with no response.
Spent an hour waiting on the phone to be greeted by a an automated message to email them.
Non existent customer service.
Keep getting emails from "Jules" gaslighting about how great they are.
Scam company avoid.
The reply below telling me to email support proves they didn't even read this feedback.

Absolutely horrible to try and contact.i cant even get the filter i need to keep the H2 oasis machine running properly. You cant get through on the phone ive spent days trying and this is not the first time ive tried to contact them over different things. I would definitely say do not buy from them. Customers service is shocking..

Vortexair are a great company to deal with. They make small batches and are upfront about delivery times welcoming advance deliveries and they keep to their dates!
Their products are excellent - and their after sales service is superb. I had the misfortune to lose the charger cable for my lovely desk fan and they are sending me a replacent free of charge.
The larger room fans are great quality and will blow both hot and cold so will be used all the year round not just in this heatwave.

Awful customer service. Bought a fan as a gift for my parents for Christmas. When they’ve got it out the box new to use in June, it doesn’t even work.

I’ve been going back and forth with them since then for two months. They’re unhelpful, unresponsive and I am still waiting for a resolution two months of chasing. Don’t waste your money.

In response to the comment: the refunded fan was from a separate order which I cancelled because delivery would be 2 months. My second, full priced order is the one I am referring to and despite multiple emails, they have now stopped responding too about my faulty fan all of which I have explained.

Absolutely top service from this company. I had an issue with my fan, which I purchased in 2024 with a 3 year warranty (only cost £9.99!). I contacted the company and they replied same day and next day agreed to replace the fan. The replacement arrived today, 3 days after I raised the issue. No quibbling, just excellent service

I have two of their fans and they are the best ones I have ever bought. They heat up really quickly when it is cold and their cold air is cold, not just pushing round the hot air in the room. I am very happy to recommend this fabulous company and will definitely be buying more of these fans

AVOID THIS COMPNY AT ALL COSTS

If you do buy from this company, use a credit card so you can do a chargeback. It’s the only way you’ll get anything from them. I ordered a cooling/heating fan for a future delivery date.
Of course, the date came and went without delivery. They don’t answer the phone, don’t reply to emails or via the “contact us” on the website. Utterly useless.
They say they’re a small family company. If they are they need to stop now before more customers are scammed of their money.
When I ordered in July they had mostly good reviews. Since then something has gone badly wrong. I only got my refund by doing a chargeback through my credit card, thank goodness I used it or I’d have lost £140.00

AVOID THIS COMPANY AT ALL COSTS

I wouldn’t give them one star either
Customer Service is appalling after a few emails they just ignore you. Mr Jules the apparent founder sends out irrelevant emails and certainly does not read your email awful company. They don’t even comply with the regulations of your rights to return your items. I waited for over Two weeks before I had enough and decided to write a review product maybe good but service is awful would not recommend this company

Very helpful team, and I am delighted with the product despite the wait.

i ordered the fan on 16th July and not received it yet (25th august today) i have called and waited in 25 min queue only for when get to my turn an auto voicemail said send email then hung up… i have written 4 times and not had a response…. i am now told its been shipped that was over a week ago and when looking at shipping company they said they are still waiting to receive it themselves…. i would advise you stay well away

Don’t waste your money if you’re buying this to cool a room

If you want a heater, the Vortex Air Pro is fine. If you want a cooling fan, I would seriously recommend looking elsewhere.

I paid around £140 for this as a more affordable alternative to a Dyson, largely because it was advertised as both a heating and cooling fan. Unfortunately, the cooling performance is extremely disappointing. It’s noisy, doesn’t noticeably cool the room and the airflow itself is surprisingly weak.

To add to this, after just one week the temperature button on the remote stopped working. Every other button still works, but you can no longer adjust the temperature using the remote, so you have to get up and change it manually on the unit itself.

I contacted the company several times to explain my concerns and asked whether I could return it and potentially upgrade to their latest model. Despite sending several emails, I never received a response.

Months later, I’m left with a £140 fan with a partially faulty remote that is useful as a heater but, in my experience, pretty useless when it comes to cooling.

The reason I’ve given this a one-star review is down to both the product itself and the customer service, or rather, the complete lack of customer service. Had the company responded and tried to resolve the issues, my review may have been very different.

When the next heatwave arrives, save your money and look elsewhere, or pay the extra for a better-quality fan. I bought this hoping it would be a good-value alternative to a Dyson. Unfortunately, it simply hasn’t lived up to what it claims to do.

Bought a portable air conditioner unit
Went faulty with in 2 weeks got in touch with vortexair very helpful they arranged collection of said item and got a full refund today after a couple of emails, not a bad company at all.

Ordered a fan in June, I got a dispatch order and after two weeks, nothing. I had to chase it and they informed me my order had never left the warehouse, a mistake on their part, things can happen and I understood because of the heatwave, probably a lot of orders. Got promised it would be prioritised, great. We are at the end of August, still no order received.I had to chase it all this time, nothing from them unless I sent an email and it’s all excuses and “delays”. All I got offered was a £20 refund the first time I contacted them to chase it. 2 months since I placed my order and nothing. Absolutely appalling. Will never order from them again.

Scammers!!!
My water machine was collected from me a several weeks ago. I didn't have any communication since then! So NO money back,no water machine. Customer services are not replying up on my emails, call centre making you wait God knows how long and then cutting you off. I would not recommend them to anyone!!! Avoid!!

SCAMMERS DO NOT BUY!

The fans don’t work. They don’t answer the phone and they don’t answer emails. I’ve been waiting almost 3 months now to return my goods and receive a refund.
Criminal behaviour and something should be done about them.

28th Aug - Instead of replying to my review which you seem to find time to do, please reply to my request for a return (as per your policy) and refund my money. However, going on my experience with you, I'm sure I'd spend another few months waiting for that refund if I got it at all! So I'm reluctant to return your items until I've recieved my refund - which you're not going to agree to, so I'm stuck!

As with lots of people on here Vortex are shocking. Vortex took the money from Klarna on 17th July heard not a word.
Customer service phone calling is a disgrace kept on hold for 30mins twice to be cut off.

Did'nt get much more joy from emailing
Heard nothing for 5 weeks to be told today it is being shipped.

Contacted Klarna yesterday to report the issue today they said l having nothing to pay issue sorted.
So why are Vortex saying it will be delivered!!!!

Have told Vortex l will not accept it IF IT DOES COME.

TOO LITTLE TO LATE NOW.

PLEASE DON'T SEND A GENERIC MESSAGE BACK!!!!

When other reviews refer to this company As a SCAM they are not exaggerating
Ordered ( and payed for) our fan31/7/26
Accepted that it was on back order
However delivery promises come and go without any explanation from this company We are simply being fobbed off whilst they sit with customers money in the company’s bank account
Currently on our fourth promise that it
Is on its way The courier company they claim its with DX advise otherwise
I think that after loading the container aboard in China this may constitute
ON ITS WAY !!! in the opinion of Vortex
I fully intend to report the issues to
Trading Standards Agency
I shall email their two founder members in the hope if they are not too busy rubbing their hands £££££££
They may have at least the courtesy to give a reply Unlike the non existent
Customer service
Don’t buy from them and save yourself a lot of time and trouble

Ordered in June never received customer service ignored e mails. Tried to ring left message for call back ignored fan never arrived and no refund so did chargeback with my bank.

Appalling service. I’ve just spent 30mins waiting on the phone constantly being told to stay on the line because my call is important, to get to No1 in the queue and be given an automated message to email in and then cut off! This is me trying to track a fan ordered around 6 weeks ago that I was told was sent to courier on 18 Aug but hasn’t. DX comms are no better and tracking is all but useless.
If I don’t hear back asap then I will cancel the order and ask my credit card company to get my money back.
Absolutely appalling way to treat customers.

Purchase elsewhere!

It maybe a good product but I wouldn't know as I still haven't received it, 2months after ordering. Customer services just fob you off via email. Don't bother trying to call as phone lines disconnect. The customer service is non-existent despite their claims that feedback is important.

This company may have a great marketing strategy but it's pointless if they're unable to fulfill their orders, as seems to be the case. Avoid

0000 star

Ordered a fan back in July. Still not received. Delivery was supposed to be 14th August seems like it was a fake courier email as when i try to track it nothing comes up. Really disappointed please avoid . It genuinely looked like a good company but seems like they could not take the load on .