Vortexair Avis 

Well, what can or cant say about this company, especially what they call customer service, worst experience from them, they love using the words it should be, it could be, hopefully it will be

Employ more staff if you cant cope with the demand

Stop taking further orders if you cant cope with the outstanding orders you have now

It is not our fault they cant cope, poor management looking over this CS team and shipping

They don’t answer the phones (but do allow you to hang on for 30+ minutes before cutting you off!)
The live chat is not live…”we’ll get back to within 24 hours” is not live! Emails are ignored or answered very very slowly with cut and paste responses

Incredibly quick next day delivery eith updates regarding time expected.
Machine looks sleek. Easy to follow instructions so very quick set up. Easy to empty even for someone like me with mobility limits. Couldn't believe how effective it is at lowering humidity and genuinely helping my breathing health issues. Love the digital humidity reading so I know when the room is back yo healthy levels. Wish I'd bought one earlier in the heatwave. Would have made life much more bearable!

SO IT SEEMS THAT VORTEX HAVE REPLIED TO MESSAGES ON TRUSTPILOT,WITH EXCAXTLY THE SAME RESPONSE!! NOT A PERSONAL REPLY,IM WANTING TO SEND MY FAN BACK AS FAULTY AND WOUKD LIKE A FULL REFUND AND THE RESPONSE FROM VORTEX ON HERE IS "all pre orders are now shipping and your order will be with you in tge next few days"??? COMPLETELY IRRELEVANT AS IM NOT WAITING FOR MY ORDER,I NEED TO RETURN IT!!!

Absolute scam company. I purchased a fun heater and received incorrect information about a delivery date. That was never going to be made a week later. I got an email from the courier. Which state is that they still hadn't received?The item from the vendor. Throughout all of this process, no contact from vortex air, the phone is off. Most of time, and i've just waited thirty minutes on hold with the silly music just for it to terminate and say, send an email. This company has not email me back. As per, it's 48 hours timeline, and they still haven't contacted me in any way to let me know what's happening with my delivery. On top of this, they are such shady scammers that the next day they reduced the product by forty pounds selling at £100 so that they could scam more customers and not dispatch the product as they do not have any in stock. I have been miss sold a product that they were never able to send out as they had done.And at the same time, they want to retain the money and not contact the customer or reply to the customer.This is so deeply frustrating!

I’ve been trying to return two air purifying fan heaters for a refund within the 14 day statutory refund period and have received no response from the company to arrange the return/refund. On first look the fans did not appear as good quality as I would expect for the price paid. They also appeared to me to be imported products that have been white labelled with the Vortex Air branding. I was therefore not sure whether they really comply with uk safety standards, which was a concern for us as we wanted to use the fans to replace the ones we use at night in hot weather and so would be left on whilst we are sleeping. I would avoid this company and wish I had seen all the other negative reviews before purchasing from them.

Well worth the wait. Very very pleased with the quality, looks good, how quiet it is, and the effectiveness. Haven't tried the heater yet. But wow, its top class.

We ordered two Vortex fans around the end of June with next day delivery. Weeks passed and nothing received, along with no contact from Vortex. We emailed the customer service, chasing our order and were given excuses about unprecedented demand. By the forth email complaining we were given a second delivery date, along with being offered an upgraded alternative with a £20 partial refund. We accepted this but still no products received to date. We are now attempting to get a refund from Vortex, who will probably leave their generic reply below, yet again explaining how they have had unprecedented demand….
Avoid this company.

Do not buy. I ordered 28th July for next day. Still not received product. On the shop app next day magically turned to 18th August. Still not been dispatched. They have 0 customer service. Not available on phone do not reply to emails. Trying to cancel order they will give you no option to do that. Every review that is positive must have been paid for.

i was really disappointed when buying direct from vortex that they passed me over to SHOP WHO WAS SELLING THE SAME PRODUCT £60 less than vortex ????? support your local firms let them Rip you off

Stiff competition but I think this was my worst ever online customer service experience!

1) Next day delivery was promised but was in fact 3 weeks…during a heatwave!
2) They don’t answer the phones (but do allow you to hang on for 30+ minutes before cutting you off!)
3) The live chat is not live…”we’ll get back to within 24 hours” is not live!
4) Emails are ignored or answered very very slowly with cut and paste responses
5) I had to buy fans elsewhere as I didn’t fancy heatstroke so needed to return the 2 Vortex ones…they refused to pay for the return costs (nearly £30) The fans were returned and showed proof of delivery with photos at which point they stopped responding to emails completely.
6) After 3 weeks, I was forced to contact my bank for a charge back…not ok
7) Vortex sat on my ££ for 9+ weeks

I have never received an apology - apparently it’s not their fault because they received too many orders…if you don’t have the stock, don’t accept the orders…it’s not complicated!!!
I can’t comment on the fans but the customer service was shockingly bad…never again…I’ll stick to high street stores in future
PS 1* is generous!

Hi all,

PLEASE READ.

I leave reviews mainly positively, however.
I’d strongly advise buying any products from Vortex Air; here’s why.

I ordered a fan at the start of summer, which was supposed to to be delivered for next day delivery, however the product didn’t arrive, I contacted the delivery company and vortex and got no response. On the website, they made note that they had low stock and loads of orders, I understood and waiting 8 weeks until it was suppose to be delivered.

I contacted vortex air and didn’t get told 5 days after that the fan was delivered, yet it hadn’t and none of neighbours has seen any sign of this. I’m extremely disappointed.

Even now after ordering the fan 12 weeks ago, I’ve still not been able to get hold of anyone from vortex air.

The customer service are non existence and blew me off every time. I’ve not recieved the fan and money has been taken which I need to go through my bank to attempt to get the money back.

I’d SUGGEST, use a different company!!!!

I’ve had my fan for less than 2 months when the oscillating stopped. I phoned customer service who emailed me a fault number requesting a video of the fault along side serial & batch number saying it would be replaced or refunded. I replied straightaway.
This was 10 days ago and nothing. I’ve tried to phone customer service and been left on hold in a queue for 30mins, when I’m no.1 an automated message says to email them and the line hangs up. I’ve then again emailed the customer support who are supposed to reply within 48hrs - they haven’t! Disgusting service, £160 paid and no response.

I ordered 2 fans on the 25th June. 1 fan was delivered on the 3rd of July I returned this fan on the 4th July and eventually was refunded for this 1. It is now the 22nd of August and never got the 2nd fan so they still owe me for this £120.00!!! I wish I never ordered from this company

Appalling product and company . Clearly pay for their good reviews to scam people in to buying this . It stopped working after a few months just like other reviewers and in getting no where with them in getting my money back . Time to turn to VISA disputes

By far the worst company I have dealt with. You order a product for next day delivery and it arrives 10 days later. After 9 months the fan stopped working but getting hold of them you have more luck getting a mountain to move. Called them a dozen times at different times of the day and you get cut off and told by an automated voice to contact customer service. That’s a joke, sent 12 emails in 6 weeks and not 1 response. Only time I got a response I was scammed and almost lost £2k. A scam of a company and can’t believe they can still trade seeing how many people have been affected and no shame from them. 1 star is even too much for these scammers…steer clear of this joke of a company!

Stopped oscillating
4 months old
Paid for extra 3 year warranty
All I get is AI generated replay send us a video of it not working
Totally disappointed in vortex

Ordered the bladeless fan end of May, worked initially, then 6 weeks later it turns on for a few seconds but no air comes out. Emailed the company, got a generic response and now they won't respond at all. Will be taking them to trading standards next, avoid this company, nothing but a bunch of con artists

Ordered the vortex fan 2days ago- after an hour I called them to cancel the order- I was kept on hold for 30mins in the queue and after reaching position 1, I was told to email and was cut off- I emailed several times with no response- the order was supposed to be delivered today but it wasn’t- they took my money without allowing me to cancel- please AVOID this company like the plague- it’s allmost a scam and once you have ordered there is nothing you can do- I am thinking of approaching the Financial Ombudsman for further action- never order anything from them as they have a non existent customer service