Vortexair Avis 

Wish I had read reviews before ordering, £135 taken on the 8th July for next day delivery, keep chasing and getting different delivery dates, now 21st august, have ask for refund and cancellation of order - they probably won’t answer! Trading standards need to be involved.

Easy to order. Prompt delivery.
Have bought from Vortex before. Always a good experience.

What a shower off rubbish. I ordered 2 on the 10th July still no sign off them and no retuning my emails. Will be on the phone to try and get my money back now the 5th heat wave is over. Should off listen to my gut when ordering these as I felt it wasnt feeling right. Fingers crossed I'll get my money back.

Is this company still operative.? 11 emails sent not one answered. Took my money very quickly . Item not delivered on time. Item faulty. Asked for refund but they re not responding, surprised that Good Housekeeping endorse them . Lots of very bad reviews and problems with them not responding to customers requests. Maybe Trading Standards should be involved

As for their so called 5* customer services, well they dont answer the phomes. . Very very bad company

If you care to look at my order abd my complaint you will see that it has been received..
Get your facts right.

Ordered, arrived and working within 24 hours…excellent

UPDATE:
The response from the company is nonsense. If they had read the review then they would know my order wasn't a pre order, but an order received and needing to be returned due to poor quality.

Also - please note they have disputed the charge back via the Halifax, despite still no response to my request for a return.

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I'd give ZERO stars if I could.

My order was placed on 17th July and to be fair, it arrived on 20th July.

Unfortunately the desk fan was not suitable.

I emailed on the following dates requesting that a return be arranged but received no correspondence, despite claims that all emails will be responded to in 24 or 48 hours:
20.07.26 and 27.07.26

Also, I attempted to use the online chat function and although I’ve received a copy of the request for contact but I have not received any replies. I did this on:
23.07.26 and 27.07.26

Furthermore, I called 01621 928946 to ‘speak to a human’ (as the website claims) on 24.07.26 and left a voicemail asking for contact to be made via email or telephone but there has been no contact.

I called the same number on 27.07.26. The recorded message informed me I was number 5 in the queue. After 30 minutes of being on hold and being told that I was number 1 in the queue, a message then said no one was available and to call again at a different time.

After speaking with Citizens Advice, I sent a letter via Special Delivery. I have a signature and photo showing the letter was received on 30.07.26.

My letter said all of the above plus the opening of:
Re: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
On 17th July 2026 I ordered the following: 
Vortex Air Go × 1
Paid £39.99
Under the above Regulations, I would like to cancel the order and ask you to provide a full refund within 14 days.
As per your own Refund Policy, I am also within your promised 30 day returns policy.

There has still been no contact.

A charge back has now been made via Halifax.

Excellent from start to finish, very happy thank you.

Again would not give 1 star! Ordered fan and paid for fan 6th July 2026.
Cancelled ordered as not received in several emails. They sent the fan on the 18th I requested it be picked up as I had cancelled order several times. No reply’s, at my own expense £24 return item unopened and then received an email they would pick up. Now they send email after receiving the fan and signed for and proof sent to them no return of monies. I am a pensioner and need my money returned they have the item back, no response. Another email sent. Maybe I should report to police as this is fraudulent surely.

Absolutely awful company, wish I had read the reviews beforehand. My order was supposed to be next day delivery on May 26th, arrived 2 weeks later and faulty, I have sent 9 emails and left voice messages and also online chat ,where a response is supposed to be within 24 hours.. absolutely no response. So I have wasted £135 on a fan I cannot use in this heatwave. How is this company getting away with this????

Do not buy from this company!! I ordered a fan & when it came discovered it didn’t work. Contacted via email & got a response back saying they needed a video of the fault. Sent the video the same day (mid July) & despite chasing each week I have had one response offering a replacement. Stated I want a refund & have heard nothing since. Disgusting customer service - I do not care that you have employed more staff to help with your shocking service - I want my £126 back!! Currently trying to claim through section 75 on my credit card.

Bought my Vortex air late last year. This weekend the fan stopped oscillating so I contacted the company for advice. They requested a video. After sending this in, in just a few hours I received an email advising me a replacement was on its way.
This morning it arrived. How’s that for service? Recommend this company 100% for service.

Looks like i have the same experience as everyone else here. I preordered on the 9th july, and was given a date of 15th august. Ive had no update. I have tried calling and waited 45 mins on hold, just to be cut off. No reply from email. Looks like a scam company to me. I will change my review if i receive the order.

ordered on 24th of June, still haven't received item although was promised by 9th August. customer service is non existant. they don't get back to you by email, as they say they would within 24 hours THEY DON'T!!!!! try ringing them and you'll be in a queue for 30 mins, getting to position one then get cut off and get a automated message to contact them by email. UPDATE. STILL NO REPLY TO EMAILS OR ANSWERING PHONE, I'VE SPENT ABOUT 4 HOURS TRYING TO GET THROUGH. AND NO, MY ITEM WAS NOT A PRE-ORDER. SO GET YOUR FACTS RIGHT

I purchased a Vortex Air™ Pro Plus (2025 Upgrade) Bladeless Hot & Cool Fan and it broke down after few uses. Its still in warranty and with 3 year protection plan I'm struggling to have it fixed/replaced.
Its been 2 months of emailing back and forth with their support team and nothing has been done.

Preordered fans July 2nd and due delivery 15th august but have received no updates. tried to get an update rang them I was 7 in the queue waited over 30 mins to get to number 1 then just a recorded message telling me to send an email and then cut off!
Appalling customer service!!!

Ordered TWO Vortex Air Pro Plus 2026 Upgrade on the 9th and 10th of July. We were given a delivery date of the 15th of August. They took the money pdq but we’ve not heard anything else apart from an email acknowledgement. Tried tracking them but nothing is showing up. Tomorrow is the 15th August so we wait with bated breath. More to follow, possibly…
My wife has now emailed them and been told our two fans are now due to be dispatched on the 20th of August! As I think they’re made in China-where else?-God only knows when we’ll get them. Well after any heatwave!!
UPDATE-Both fans arrived today, 24 August, and both work well. Well worth waiting for!

This company doesn't seem to have any customer care/service i placed my order on the 25th June was emailed a few weeks later offering a partial refund and upgrade to the pro and told it would be delivered by the 9th August well its the 14th still no sign of it. I have tried calling multiple times but as soon as your 1st in the que your told to email them and the call is disconnected. They dont reply to emails or messages on Facebook completely ignore you. Luckily I paid with PayPal so it looks like I will be disputing it with them to get my money back.

Ordered two fans/heaters for an elderly, bed-ridden lady a month ago. Order was pre-order and have phoned a couple of times to customer service having repeatedly seen Facebook advertising saying these fans are NOW IN STOCK! However, that is untrue and they keep saying there's a delay. I've seen on Facebook many complaints about taking people's money and no communication about delivery delays. I reported this company to trading standards for false advertising and I told the customer services agent that - their answer was 'well, that's OK'. Beware when parting with your money with this company because there's something not quite right!!!! Trading standards will investigate.

Ordered Vortex fan on 24th June Company emailed to say it had been dispatched the next day & still waiting.
Sent various emails to customer service eventually got a response, they offered me an upgrade &, said it would be here by the 9th of August, still waiting.
Emailed them again was then told the usual excuse of high demand a new delivery date was given for the 20th August.
I have now contacted my bank to retrieve the money back.
I emailed Vortex again 5 days ago requesting a refund & still no reply as of 14th August.
My advice do not buy from this company.
Shocking customer service.