Vortexair Avis 

Ordered a fan that said it had cooling technology but it really just blows warm disappointment around the room. Little to no cooling effect. It was the Vortex Air™ Cleanse - Bladeless Air Purifier (Heater & Cooler). I would have returned it but when I tried to select that option it said the item must be unopened, which it obviously wasn’t

I wish I had looked on here before becoming embroiled in the lies and push offs from this (in my opinion scam) business. Please stay away, there is zero customer service available as when you finally get to position 1 after an hour or so on the phone, you are informed that no one can take your call so you need to email. Emails will be responded to within 48 hours.
This is a lie too. Zero reply after 48 hours.
I used PayPal and am in a dispute to get my money back after my order on "next day delivery" still has yet to be despatched weeks later.
This business is a scam.

I mistakenly ordered two Vortex Air fans on 6th July and sent two emails between then and the despatch date of 10th July asking them to cancel one of the orders and refund the money back into my bank account. Although I received two acknowledgment emails nothing else happened.
When I received the goods on 13th July I sent another email asking for permission to return the extra fan and exercise the money back guarantee but again, although they acknowledged my request and gave me a request number, nothing else has happened. There terms say that you need their permission before you can return the item but if they just ignore you, they can avoid giving you a refund. The 30 days have now passed and I don’t expect to hear from them.
I would recommend that you avoid dealing with this company, the website is designed so that you easily fall into a trap, and they provide absolutely no customer service. I have never dealt with a company like it.
Vortex order #130982
The reply I have received today 24th August just illustrates this companies approach to customer concerns and satisfaction. My review clearly states that I received two units on 13th July. Whoever gave the reply did not even read my review but just assumed that I was complaining that I had not received my order. Very sad.

I ordered a fan back in July, was told 15th August but after seeing these reviews on here and other places, im now regretting the order. I will wait until 15th , 2 days, but im now thinking this is a mistake. Please prove me wrong. So now 15th, which is the date it says on my order that fan will be delivered ..... NO fan, no email telling me its on its way.... In fact a email from some company supposedly dealing with your emails has said now the 20th .... not sure what month ??? But if I hear nothing in next 5 days I will be looking for full refund. I now believe you are scamming people and I would like my money back. Have already sent email this morning. I will be taking this further. 19/08/26 update So I ordered on 9th July and I was aware that delivery would not be until 15th August. Last week I was expecting some form of contact about this delivery, but got nothing. So 2 days before it was due and after seeing quite a few complaints, I sent a email. They got back to me and said the delivery date was now going to be on or around the 20th August. I was not happy, so I started leaving comments on there ads on here, sent another email, and eventually messaged them on here, this was on this Monday just gone. I received a message back after some time saying they had to search for my order, but it would now be the 24th August. They offered me £25 has compensation, by this time I had decided to ring their customer service number (knowing full well i would not get a reply) . So while waiting on phone I sent a reply through messenger and told them to cancel the order and I wanted full refund. Half an hour on phone, eventually got to number one in queue, then a message came over phone "we really thank you for your call, it is very important to us, we will contact you within 48 hours !!!!" phone then went dead. So back to messenger, I told them what had just happened and then said if I did not get refund in full, Trading Standards & BBC program Rip Off Britain would be my next contact. They soon sent message saying order cancelled & refund would be made.
An email was sent saying refund was being made, but would take up to 5 days, so i replied and told them I would go ahead with trading standards eTC if i did not see money in bank by next monday. Yesterday (Tuesday) they sent anoother message saying it would be 10 days. So I sent them message saying I would leave comments on every post they put on social media, until i had refund, and thats what I did. I contacted them this morning telling them I was going to do same today, which I did. They have now blocked me from messaging them and cannot get on there page. But bank says refund is pending.
We will see..... SO NO YOU WILL NOT BE GETTING 5 STARS

Very poor quality fan, you could blow quicker , anyway packed them up at my own expense (bought 2 stupidly ) , in the end had to get pay pal involved after 4 weeks finally got my money back...really dont bother the free standing fans for £30 are far superior
And no the fans were not faulty ..as both were the same , it's just a poor product

If I could rate less than 1 I would.
Lifetime customer service - you can’t get hold of a person - I’ve tried everything bar carrier pigeon, phone, email, social. Hours spent trying to contact them with no success.
Fan wasn’t delivered within the time frame - 2 weeks later. It doesn’t work as described (at all) only the heat setting does.
30 day guarantee- only because there is no was to get a refund online or via the support team. There is no way to get a refund online or contact method that works. I’ve had to start a charge back via the bank. Will take your money, won’t refund, no communication apart from automated ‘personal’ emails from the owner. Don’t waste your money or your time. It’s now August and I’ve been trying to get somewhere since the June heat wave…
Never experienced such a poor service.

DO NOT PURCHASE from this company.
Like other reviews on here. I purchased a fan, the fan broke within 2 days. Doesn’t oscillate and making a strange sound. It isn’t fit for purpose
Customer service, well I’m not sure there is. I’ve left voice mail. No one answers the phone and emailed several times …..NO response.
Klarna are now investigating. Awful company please don’t buy from them

I have emailed 4 times asking for a refund as this machine is not what it says on the tin. Not very cold but is very hot. I have tried to cancel my next Klarna payment but have been unable to do this. Please do not buy as I am very disappointed in this product and ti me is not worth the money. Customer services is shocking and I have received no response to how I can return for a full refund.
Could you advise how I can return my item for a full refund please.

I wish i could give them less then 0. Their customer service is absolutely horrible. They judt dont bother to reply. Their customer service phone nunber has recorded message to email them & when you email them, they just dont reply. So if your vortex fan is faulty like mine, you might as well get it repaired privetly or throw it in the bin even it is within warranty period.

Vortex Air fan ordered on June 25th and as of today still not delivered due to stock outs and demand. Offered an upgraded alternative with a £20 partial refund some weeks ago which we accepted but still no product received and customer services now not responding. My bank now involved to get refund. From our experience avoid using this company

Appalling customer communication and I have no trust left. Placed a fan order on 25Jun for delivery 26 Jun. Chased Vortex 29Jun, my chase of 08Jul got a quick reply as I gave them a response deadline before I contacted klarna to rescind my contract to purchase. Was offered upgrade and discount, with revised delivery of 09Aug. No delivery or update so I have reported it all to Klarna, with all evidence, and asked for cancellation of purchase.
@VortexAir: my order was #134945, my most recent chase was logged under request 172434: I am telling you here as you respond to reviews much quicker than you do to emails. Please cancel my order.

It is a very good quality product and its British well worth the money and it is above all the rest.

Very disappointed with the customer service
I’m extremely disappointed with the customer service I’ve received from Vortex Air.
I placed an order almost two months ago and have had to chase several times for an update. Eventually, I received a response and was promised that the product would be delivered two days ago. That deadline has now passed, and I still haven’t received the product or any updated communication from the company.
I’ve had to email again today simply to try and find out what is happening with an order I placed nearly two months ago. The lack of communication and the need to repeatedly chase for information has been incredibly frustrating.
I understand that delays can happen, but I would expect a company to communicate properly with its customers, especially when a delivery promise has already been missed.
At this stage, I’m very disappointed with the level of customer service and would really like Vortex Air to provide a clear update and resolve this situation.

Ordered Vortex it came very quickly. Have already had one for a while with which we are very impressed hence buying the second one on an in case basis! We did not want to be without with such hot weather.

The product seems to be working well and it’s simply enough to use so good value for money.

This company took two payments for items when one was advised to have been unable to be completed. Two items were the dispatched, despite having contacted immediately to revoke one. Return requested immediately on receipt but emails were ignored and only generic responses received. I've had to go through my credit card company for a refund as now past their 30 day return window. When I finally received a fuller reply (only after stating they need to collect the item as per advice from my cc company) they advise I must arrange the return at my own cost but will only accept it if less than 30 days from the order. Will now be reporting to Trading Standards
Avoid this company if you are expecting any customer care
EDIT another generic response from them to this review

I ordered 2 fans in May. I received 1.
Emailed several times and told the second would be delivered ahen they have stock on 15th July. I waited. Still no fan. Crickets on the phone line and no replies to my emails. Finally get told oh your fan was delivered heres a photo of it at your door. Yes I got one, i ordered two! Where is the other one? Still nothing. Then I get another reply, saying stock is arriving on Augustb 15th. I feel like the company just lie. They lie about their trust pilot score on their ads, they lie about stock, and they are totally incompetent!

Still waiting for a fan. Fed up of emailing and wasting my time on these scammers! Will contact the bank if no fans delivered and i'll do a charge back as sick if it...

Don't waste your time!

Charged but my purchased two fans never arrived.

Fan broke within a year, put in a complaint, no response to my emails. It's not out of warranty amd I'm down £100. Do not buy avoid like the plague, go Dyson or a reputable brand

I ordered a fan on the 24th of June and customer service has been absolutely awful today I decided to call and actually got someone. Not happen before on the 20 odd times I tried ... after being promised it would arrive by the 9th of August to be told it would be at least the 20th of August so I have cancelled my order will be interesting to see if I get my money refunded