Vortex OpticsAvis 

Very best warranty around. Absolutely NO hassle. They stand behind their products. Give this company your business. You won't regret it.

FANTASTIC WARRANTY AND CUSTOMER SERVICE.
I have several Vortex scopes and rangefinders, and they are a great value at each price point. My 8(?) year old Ranger 1300 rangefinder wouldn't turn on with a new battery this past season, and I finally sent it in for repair. Their email updates were timely, and since it wouldn't repair, they sent me a new Viper HD3000 rangefinder! Fantastic. Who else would do that?

I called vortex and I ask how I can get some optics for service. The guy answer the phone says I can help you with that. I told him about the items I need it service and he say let me send you an label, he emailed me an label. I send a scope, a 8x42, 15x50 and my spoting scope. About 1 week later I got an email that my binoculars are not repairable so they send me 2 new pairs 2 weeks after that I send my tripod for service. All this services cost me ZERO the customer service Vortex has is beyond EXCELLENT. I'm so pleased THANK YOU SO MUCH.

I managed to stupidly lose the turret caps from my Crossfire. I emailed them to see if I could purchase them somewhere in the UK. They immediately answered and posted me two out from the US. Couldn't believe it, here in the UK I'm use to abysmal customer service. I know I'm just doing airsoft/milsim but couldn't recommend them more.

Bought the Vortex HD Diamondback 12 x 50mm binoculars from South West Optics in Torquay, England. Couldn't believe how bright and sharp these are compared to a cheaper pair i have from another brand. Like night and day. Had never heard of this brand before but glad I chose these after reading positive reviews.

love their product, but they do not care about their customers or their lifetime warranty. I’m visually impaired, which Means blind they are making me miss my one time a year’s hunt for blind people and other handicapped replacing the scope that I bought when the guy said that I could run over it in the parking lot and he would’ve replaced it Worst experience of my life if you guys want good products go to Black Rain Ordinance They treat you like a human. I told the guy at vortex that I’m blind and he emailed me the mailing thing and chuckled and said how are you going hunting if you’re blind like laughed at methat’s how considerate they are. They said the scope was good. It will not hold where I say it in that it keeps walking left or right I don’t understand He said on the bench it in, but in the field, it walked and would not stay dead nuts and vortex is the worst company that I have ever dealt with as a handicap. I would not recommend them to nobody. They do not care about their customers. Call Black Rain Ordinance if you guys have any issues or want great products and great people who stand behind their product. I’m so disappointed it’s sad going hunting makes me feel normal like I’m a normal person and it’s not gonna happen because vortex don’t care about their customers nor handicap people

Based on my recent online experience with their customer service.
I asked for some recommendations for a new premium level scope and as far as I'm concerned Casey went above and beyond and needs a pay rise.

Knew exactly what I was looking for, provided quick responses with direct links to high quality products that met all of my requirements and gave personal recommendations to gear they are actually using on their own firearms.
Super friendly and genuine so I will be making multiple purchases from Vortex as a result and recommending them to everyone.

Cheers guys!

Vortex is one of the rare companies that really stands behind their product. I own Vortex scopes and red dots and when one of my red dot sights stopped working, I contacted the company and they were great to work with. I sent the item back to be fixed and they kept me updated throughout the entire process and were very quick.I won't stray too far from this company.

I bought a 15-45x65mm spotting scope. Dropped it and broke the ocular piece. Called Vortex, the rep took my info and had a new eyepiece shipped to me inside of 7days.
They even threw in a ball cap, which I now wear often!!
Great scope, great service, grateful customer!

I bought a Vortex scope on sale at Bass Pro....roughly $710 for $590. It was a display scope. The couldn't find the box so they discounted it more....I contacted Vortex on the phone and within 7 days Vortex sent me a scope optics ,cover, sunshade, 2 manuals for the scope and reticle , cleaning cloths and a ball cap.
Tom Ferrell
Havana, Florida

Above and Beyond Customer Service.

I owned my 3x Magnifier for roughly TEN years. Through user error, I broke the mount to it. I have to stress, this was not a product failure - *I* broke it. I called customer service and asked if there was a way I could order just the mount rather than having to buy a whole new magnifier. Not only did they send me out a replacement mount for at no cost, including shipping, they overnighted it. I came home from work the next day and it had been delivered - granted, I only live in the next state over from them, but still.... Oh, and they even put a free hat in the box, which I'll proudly wear.

I had red dot for about 5 year it started not to hold zero called vortex the next day I got a return label then they it wasn’t repairable so that upgraded I got a red dot they next now that’s service now that how a warranty should be 👍👍👍👍thanks Mike

Hands down the best optics you can buy! High quality, reliable, precision performance, at a great price!! And on the off chance you actually have a problem with a Vortex product, you WILL be taken care of with ZERO HASSLE!!! Ive never seen or heard of a company with a warranty that compares to the Vortex V.I.P.
warranty! Vortex optics are the only optics i buy, and they always will be!

I have Eagle Optics binoculars that are over 20 years old. I lost the left ocular lens. Took them into the Guelph facility. They were repaired and serviced in less than an hour. The customer service person I dealt with, Holly and the binocular technician Brian were very knowledgeable, efficient and friendly. Even although Eagle Optics has been out of business for over 6 years my lifetime warranty was honoured. My sincere thanks for making the experience easy. I give Vortex five stars for customer service.

Kind of just blew my mind. Dropped my scope and busted it internally. I was just honest and told them, they told me to send it in. They paid the shipping mind you. And they sent me back a brand new scope. I just became a vortex customer for life. Remember, this was my fault, not the fault of the scope. Incredible.
All of my friends will hear about this as well.

I have had wonderful luck dealing with Vortex products and with their employees.
I use Vortex scopes, red dots and binoculars and they are all superior to any other products I have used.
I have called Vortex for advice and questions and they are very nice and helpful. They treat you like family and want to be sure your questions are answered.
The quality of their products are unbelievable and now I will only buy Vortex products as I know how good they will work and how reasonably they are priced.

Forstå time shooting om my S&W 617 the elevating adjudtment sent put of ordet.

This is the best company that truly stands behind their product. They are more expensive but worth every penny when you need help or customer service. Hard to find a great company that actually honors their warranty with no hassle these days!

I returned a range finder binocular that was not working. They sent me a replacement immediately.

Best company I have ever worked with!!!

Its great to work with a company that isnt trying to get out of helping me with the "you didnt fill out a warranty" "You must have a receipt"

They just helped me without any drama.

THANK YOU!!!!

Outstanding service and caring for the customer! Yes, I worded that the way I did because they took it above and beyond! I had a squib load on a factory round back at the end of 2023. I was in the process of a double tap drill so I did a follow-up shot before I realized the recoil from the first round wasn't right. This caused a catastrophic failure of my rifle causing damage to everything including me and the Vortex Razor HD gen 2 1x6. While I was trying to take this up with the ammo company, I had to reach out to vortex for what I suspected was a confirmation that they would not cover the damages. I WAS WRONG! They acknowledged the damage, and that I put no fault on them, and that i was just reaching out for legal reasons for the ammo company. They not only stood behind the product they are working with me to replace it with a new model optic since they no longer make the Gen 2 scopes. They are allowing me time to research the options presented to me, giving me the information I have requested and have not rushed me at all! I could not ask for more from a company and without their knowledge I happen to be in the process of replacing several other optics due to a long-standing brand no longer making scopes (If you know you know) and they just made my selection on brands easier! I am not done with this interaction yet but with a service like this, I can't see what would or could go wrong at this rate! Oh and to add to it this is in the heart of the Christmas season, keep it up!