We created 3 tests in our first few months and had issues with the software during all of them. The payment process was unacceptably convoluted. All of this resulted in our team spending way too much... Voir plus
L'entreprise a répondu
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I was excited to purchase 3 months of VWO but as a product manager, digital marketer, and growth engineer I can tell you, this software is not ready for prime time. The user experience in my opinion d... Voir plus
And definitely not by hiding all page content until your B-test setup is done (as VWO does by default). Using VWO will slow your pages and provide a worse UX - completely trashing the good work your... Voir plus
L'entreprise a répondu
I first started using VWO for the first back in 2016 at the last company that I worked for. Then again in 2018 at a new job and I was pleasantly surprised at the vast improvements they had made around... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The VWO Experience Optimization Platform is the only connected platform that enables organizations to optimize their entire audience journey — from click to conversion. You can build stellar digital experiences that convert better by discovering visitor behavior insights, easily turning these insights to experiments, expanding experiments to multichannel digital properties, and bringing back lost audience through effective engagement — all via a single connected platform. Embrace the power of the VWO Connected Platform to see your core conversion & growth metrics go up everyday. Trusted by 6000+ brands across 90+ countries, including Ubisoft, Dominos, eBay, Disney & Target. VWO DEPLOY VWO PLATFORM VWO TESTING VWO INSIGHTS VWO FULLSTACK VWO ENGAGE VWO PLAN VWO SERVICES
Coordonnées de contact
Delhi, Inde
- +1 415-349-0105
- marketing@vwo.com
- vwo.com
2,2
Bas
93 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Better than I expected. Lots of control.
As a designer the WYSIWYG tool really came through and blew my expectations for A/B Testing.
9 décembre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review!
~Venus from VWO
A/B testing should not be done clientside
And definitely not by hiding all page content until your B-test setup is done (as VWO does by default).
Using VWO will slow your pages and provide a worse UX - completely trashing the good work your developers are doing to enhance performance on your site.
9 décembre 2019
Avis spontané
Réponse de VWO
Thanks for sharing your review, Rasmus! We apologize for the inconvenience that you had faced. However, these sort of performance issues should definitely not occur and I'm sure we can work on them to make things work.
Feel free to reach out to me at venus.kaur@vwo.com if you want to discuss this further and I will be happy to help!
~Venus from VWO
Great piece of kit
Great piece of kit, although there are a few limitations, whether that's a Shopify conflict i don't know but it does a good job none the less. It's not the cheapest but as I haven't tried other tools for CRO I cant say whether the value is there. I would recommend it.
9 décembre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review, Andrew! Really glad to know that you like using VWO.
Regarding the Shopify conflict, we got a chance to look through the related support ticket and found that it was a custom set up and incorporating our custom conversion goal code would do the trick in such cases. Let us know if you are still facing any issues and we will be happy to help!
~Venus from VWO
does work as described
22 novembre 2019
Avis spontané
Réponse de VWO
Thanks for sharing your feedback. Let us know if you are facing any specific issues and we will be happy to help! You can reach out to us at support@vwo.com.
~Venus from VWO
I like the session recordings which…
I like the session recordings which gives us tons of insights on how user engaging with our website.
21 novembre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review!
~Venus from VWO
The numbers didn't add up for us
20 novembre 2019
Avis spontané
Réponse de VWO
Thanks for your review! Let us know if this is with regards to comparing VWO numbers with other third-party tools. And in case you are still facing similar issues, then feel free to reach out to me at venus.kaur@vwo.com and I will be happy to help.
~Venus from VWO
Excellent support/communication
Even on Trial Period, clients are given support (thru chat/email). Queries were answered promptly and demo was done to ensure the correct usage of tools and features. Highly recommended.
11 novembre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review!
~Venus from VWO
Good platform
Good platform, good service.
I would only be more satisfied for a higher standard of issues solving and QA process from VWO's end
10 novembre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review! I got a chance to look through a related support ticket and I acknowledge your feedback around the QA cycle for the respective case. We have worked on improving these processes at our end and you should not face any issues going forward.
~Venus from VWO
Wow, what a package!
Other than having to pay for all the decent features.
5 novembre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review!
~Venus from VWO
Great service, thank you
Simple tool to use and the support and account management teams are great.
31 octobre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review!
~Venus from VWO
Good idea, poorly implemented
It's a great idea, which would make lives easier for a lot of people in my field (digital marketing), but unfortunately the experience isn't the best. The tests aren't as simple to set up as they should be, the results are often corrupted, only a fraction of traffic gets recorded on heatmaps and moving around elements on different variations in A/B testing requires knowledge of code, if you want it done properly... otherwise elements just move around the page as and when they please, do not respond to screen resizing or do not appear at all. It would be terrific if everything run smoothly, but I have had experienced VWO in the past and had the same issues with not much support. This time round, the support is actually something I can't complain about as they were very quick to jump on a video call to try and resolve the issues.
31 octobre 2019
Avis spontané
Réponse de VWO
Apologies for the inconvenience, Laura! This is certainly not the type of experience that we want to provide to our customers. And such issues definitely should not have happened.
Please feel free to drop me a note at venus.kaur@vwo.com if you are still facing any issues. I will make sure to help you resolve these issues and would also arrange relevant training sessions, if required.
~Venus from VWO
Very Helpfull
30 octobre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review!
~Venus from VWO
I keep getting overcharged by this…
I keep getting overcharged by this service. Their pricing has increasd by 500% since I started using them a couple years ago, but sadly there's no real replacement
22 octobre 2019
Avis spontané
Réponse de VWO
Thank you for sharing the feedback. We'd definitely love to chat with you on better ways to price our product. Reach out to us at support@vwo.com and we'll connect you to our strategy team.
~Venus from VWO
vwo is the best thanks for replying me…
vwo is the best thanks for replying me and to take your time for helping me
19 octobre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review!
~Venus from VWO
So far so good
Lots of functionality for your surveys, A/B tests, personalization, funnels, goals and more. I just started using this and the support team has been helpful getting us ramped up. So far I recommend this platform to help make your online presence better
8 octobre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review!
~Venus from VWO
Great experience
7 octobre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review!
~Venus from VWO
Value for the money
Good tool with nice features! A good balance between cost and value.
3 octobre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review!
~Venus from VWO
Terrific Customer Service
Always responsive, always diligent, always get the job done.
9 septembre 2019
Avis spontané
Réponse de VWO
Thanks for your valuable review!
~Venus from VWO
It should not have taken 3 weeks to…
It should not have taken 3 weeks to update a Credit Card payment method.
28 août 2019
Avis spontané
Réponse de VWO
Thanks for your review! We apologize for the inconvenience that you faced. There were some issues with our payment processor at that time due to which it took longer than expected. We will take care that it does not happen again and if you still face any issues, then feel free to reach out to us at support@vwo.com and we will be happy to help.
~Venus from VWO
One year subscription paid
One year subscription paid, two tests live that didn't work. Zero support.
20 août 2019
Avis spontané
Réponse de VWO
Hi Simon,
Thanks for writing a review, I regret that we failed to live up to your expectation. At VWO, we take every customer feedback very seriously and try to walk the extra mile to improve on it. We got the opportunity to look into your account and the support tickets you raised which were resolved within our SLAs. However, it's still unfortunate to see that you felt this way and would like to get in touch with you and help in any way we can.
Also, we will work towards your feedback and incorporate it to improve our overall product and customer experience. I am confident that you will have an exceptional experience with our team if we get to work with you again in the future.
Venus Duggal
Head Customer Support, VWO
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