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Noté 3 sur 5 étoiles

Extreemly fast response time, fast decision & fund transferred. Rate of interest huge considering small loans only. Repayment terms could be more flexible, ie days, weeks to allow early repayment set... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've borrowed from wage day advance on 3separate occasions and now consider myself a customer of theirs, if I need a short term fix just before payday. Their loans are sent out within hours after appl... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Really bad business practice. I worked for a charity theatre called the Nuffield for several years. It closed down during the pandemic. Just went to look at the website and these people have literally... Voir plus

Noté 5 sur 5 étoiles

I applied for a loan and it was approved very quickly after some checks. I was then given a time when the money would be sent to my account, and the funds arrived only around 50 minutes after they wer... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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3,3

Moyen

TrustScore 3.5 sur 5

277 avis

5 étoiles
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1 étoile

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3,3

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(277)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent service

Excellent service
Very easy and friendly
Making getting a loan which can be difficult very understanding and professional
I would highly recommended this company they are truely marvellous
Thank you

3 décembre 2018
Avis spontané
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Réponse de Wage Day Advance

We really appreciate your feedback Paula. Thanks for taking the time to tell us about your experience with WageDayAdvance, Richard

Noté 1 sur 5 étoiles

Really disappointed with the level of…

Really disappointed with the level of response from WDA with regards to affordability complaint.
Original complaint was submitted over 13 weeks, they requested a further 3-4 weeks after the original deadline which I reluctantly accepted, they then requested further details which I provided immediately and they committed to providing me with a final response within 10 working days, which has again now lapsed with no communications from WDA, despite numerous emails from myself requesting an update.
Lost patience with the company now and will escalating to FOS later today.

30 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

Hi Tom, You may have seen in the press that there has been a rise in complaints across the industry through increased activity of Claims Management Companies. This has meant that we have received a much higher than normal level of queries which has caused delays outside of our standard level of service. Our team are working hard on resolving all queries and responding as soon as they can, please bear with us. Regards, Richard

Noté 1 sur 5 étoiles

No improvement at all

Despite assurances that the service would be improved, I have seen no improvement in terms of complaint handling for this company. They are extremely poor. I have been waiting a very long time for a final response to my complaint and the company refuse to set any kind of firm timescale beyond a vague aim at 16 weeks (which in itself is entirely unacceptable).

I can only reiterate that anyone considering this service should look very carefully at reviews on here and at ANY other alternative. The money they loan may come quickly but if anything goes wrong (which, looking at the volume of complaints that they cannot cope with, you have to assume it probably will!), resolving it certainly won't be as quick!

28 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

Hi Jasper, Thank you for taking the time to leave feedback regarding our complaints process. We are sorry you are unhappy with our level of service. If you would like us to investigate this please contact us on 0333 006 2000 or email us at complaints@wagedayadvance.co.uk and supply your surname as we can only see your first name on Trustpilot as we are unable to locate your details, regards Richard

Noté 1 sur 5 étoiles

Shocking complaint handling

Shocking complaint handling. I submitted a complaint re irresponsible lending back in May to which they rejected. I sent to the FOS and the adjudicator upheld my complaint giving wage day 2 weeks to respond. They haven't responded to the adjudicator, slowing everything up and generally being shockingly awkward. Please avoid this company at all costs.

26 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

Hi Robert, Thank you for taking the time to leave feedback regarding our complaints process. Please accept our apologies for the delay, which was outside our usual standards of service. I can confirm our response was sent to the adjudicator yesterday, regards Richard

Noté 2 sur 5 étoiles

Easy to apply and a very quick…

Easy to apply and a very quick efficient service

20 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

We’re glad to hear this Tania, thanks for letting us know, Richard

Noté 3 sur 5 étoiles

Exactly what you'd expect

Good company, reliable. Expensive though. good for people with a bad credit score but for those with a better financial history you can get cheaper rates elsewhere.

18 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

Hi Alex, thanks for your review. We believe our rates are competitive within the market. Thanks for telling us about your experience with us and we hope we can continue to help you in the future, Richard

Noté 3 sur 5 étoiles

freezing my tittys off

it's Saturday night and I've over spent there service all but guarantee the money will be transferred by look on a saturday.. I'm stood by the cash machine an hour later waiting for the money to come through... it's the middle of November and i don't have a jacket lol... this is a complaint... more of a rant about how cold it is and i need a drink...

18 novembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Fast response

Fast response, money ready next day.

16 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

This is great to hear Steph. Thanks for your comments, Richard

Noté 1 sur 5 étoiles

I sent my complaint to the FOS

I sent my complaint to the FOS - the adjudicator found in my favour 5 weeks ago. had no response from Wageday so waiting for the ombudsman to rule in my favour. would not recommend0- they were quick enough to get the cash out of me but when proven that it was irresponsible lending trying to get money out of them is like pulling teeth. AVOID

15 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

Hi Thomas, You may have seen in the press that there has been a rise in complaints across the industry through increased activity of Claims Management Companies. This has meant that we have received a much higher than normal level of queries which has caused delays outside of our standard level of service. Our team are working hard on resolving all queries and responding as soon as they can, please bear with us. Thank you, Richard

Noté 5 sur 5 étoiles

Easy to use website

Easy to use website, all information clear and easily available. Have not had any dramas and would recommend.

15 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

Pleased to hear that you found our website easy to use Victoria, thanks for taking the time to give us your feedback, Richard

Noté 5 sur 5 étoiles

Wageday advance

Wageday advance

Easy online service. Quick decision. Money transferred within a couple of hours.

15 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

Thanks for your feedback Laura. We’re happy to hear that you found our website easy to use, Richard

Noté 5 sur 5 étoiles

Trustworthy and Reliable Company.

I've borrowed from wage day advance on 3separate occasions and now consider myself a customer of theirs, if I need a short term fix just before payday. Their loans are sent out within hours after applying, so they are very fast and reliable. They are also open 7days per week, which gives you a peace of mind; incase you may need help with any query. Their customer service team are also very helpful and gives your the reassurance you need when borrowing. I highly recommend them!

15 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

Thanks very much for your feedback Karen. We’re really happy to hear that you had a positive experience with us, Richard

Noté 5 sur 5 étoiles

Excellent fast service very friendly…

Excellent fast service very friendly staff would recommend

14 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

Thanks for your feedback Mandy, we’re pleased to hear that you experienced good customer service from us, Richard

Noté 5 sur 5 étoiles

Top class lender always been there for…

Top class lender always been there for me when im in need very professional will send a text to say when the money will arrive in your account and always been in my account within a hour once accepted. Many Thanks for all yoir Help top class 5*

14 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

We really appreciate your feedback Sertan, it’s good to hear that you had a great experience with us, Richard

Noté 5 sur 5 étoiles

After a difficult few years

After a difficult few years, I couldn’t find any lender that would take a chance on me. Wage Day did! They really helped me in a time I needed it most, which is appreciated so much. They’re honest, you know exactly what you’re signing up for and can fully control your account online!

14 novembre 2018
Avis spontané
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Réponse de Wage Day Advance

Thanks for your feedback Yazmine. We’re really happy to hear that you had a positive experience with us, Richard

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