You made a mistake on the shipment but I claimed it with your customer service and Steven Greenburg helped me with a great service!
L'entreprise a répondu
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Lisez les avis des autres
I recently ordered several hundred dollars worth of products from Wagner Companies. The very next morning I received an email promotion from Wagner offering 15% off all web orders. I immediately ca... Voir plus
L'entreprise a répondu
Purchased the Fence Sprayer as we have a big garden, all fenced and we struggle now to treat it. Absolutely fantastic, we have done 2 panels, both sides in very little time, looks great, also sprayed... Voir plus
L'entreprise a répondu
I have been buying materials from RTB WAGNER for several years. I have dealt with several of the sales people. Every one of them has been professional, capable and friendly. They do their work accu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fabricant
- aussi dans
- Services aux entreprises
Écrit par l'entreprise
Since 1955, Wagner has been a trusted leader in metal fabrication and architectural railing solutions. As an employee-owned company, we take pride in our craftsmanship, customer focus and commitment to quality. Our expertise spans a wide range of industries, including commercial construction, infrastructure, hospitality and residential projects. More than just a manufacturer, Wagner collaborates closely with architects, contractors and fabricators to develop high-quality, innovative railing systems that meet both aesthetic and functional requirements. Our solutions are engineered for durability, safety and compliance with building codes, ensuring reliability in every application. With a niche focus on railing systems, illuminated handrails and custom metal fabrication, Wagner delivers precision-engineered products designed to enhance any space. Our extensive catalog offers a comprehensive selection of components, while our custom capabilities allow us to bring unique design visions to life. Our team’s dedication to efficiency, technical expertise and exceptional customer service ensures projects are completed on time and to specification. Whether you need a standard railing system or a tailored solution, Wagner provides the knowledge, resources and support to make it happen. Discover why industry professionals trust Wagner for their railing and fabrication needs. Visit wagnercompanies.com to learn more, explore our products and see how we can support your next project.
Coordonnées de contact
10600 West Brown Deer Road, 53224, Milwaukee, Etats-Unis
- 1-888-243-6914
- digitalmarketing@mailwagner.com
- wagnercompanies.com
4,4
Excellent
284 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de Wagner
Thank you for your 4-star review! We’re delighted you found the ordering process easy and are happy with the product. If there’s anything more we can do to earn that fifth star, please let us know. We look forward to your continued business with Wagner.
Super responsive customer service team
Their customer service team is super responsive and helpful. Haven't had any issues ordering online either, and the stock / lead time information is always accurate.
20 décembre 2024
Réponse de Wagner
Thank you so much for sharing your kind words, Ben! It's great to hear you've had a seamless experience with our customer service team and online ordering. We truly appreciate your feedback and look forward to continuing to provide you with excellent service!
A real person helped me.
I had a problem on the website and an actual person answered when I called! They were very helpful and pleasant and my package showed up theee days later.
18 décembre 2024
Réponse de Wagner
Thank you for taking the time to share your positive experience. We're delighted to hear that our team was able to promptly assist you and that your package arrived within three days. We're always here to help, so please don't hesitate to reach out if you have any more questions or need assistance in the future!
Wagner = Speed
Fair price, fast shipping, unique selection of parts, saves time versus looking on Amazon.
21 décembre 2024
Réponse de Wagner
Thank you so much for your five-star review, Mark! We're thrilled to hear that you found our prices fair, our shipping fast, and our selection unique. It's great to know that we've saved you time compared to shopping on Amazon. We appreciate your support and look forward to serving you again soon.
Thoroughly disappointed in the service…
Thoroughly disappointed in the service from this company. I'm actually quite surprised they are still in business.
5 septembre 2024
Avis spontané
Réponse de Wagner
We're sorry to hear about your recent experience with Wagner, Troy. We are always striving to provide the best service for our customers and want to apologize for falling short of your expectations. We'd appreciate hearing more about your experience so we can better understand the issues you were having. If you have a moment, please give us a call at 888-243-6914 and ask to speak to a Customer Service Representative to tell us about it. We are committed to addressing the problem and hope to have the opportunity to serve you better in the future.
Réponse de Wagner
Thank you so much for your wonderful review, Tony! We are delighted to hear that you were pleased with our quick response time and found our service both friendly and professional. Your kind words motivate us to continue providing the best possible service to our customers.
delivery on time and good quality
delivery on time and good quality, order 100 completed
17 juillet 2024
Avis spontané
Réponse de Wagner
Thank you so much for your five-star review, Sergio! We're thrilled that your order was completed on time and met your quality expectations. Your satisfaction is our top priority, and it's great to know we're hitting the mark. We look forward to serving you again soon!
I have been waiting more than 3 months…
I have been waiting more than 3 months for my watch and no reply.. don't buy off these clowns 😡
28 mai 2024
Avis spontané
Réponse de Wagner
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear about your experience and apologize for any inconvenience you may have encountered.
We reached out to you for more information to better understand the situation and assist you further, but we did not receive a response. Based on the details provided in your review, we believe there might have been a mix-up, and your feedback may have been intended for a different company. We strive to ensure all our customers have positive experiences, and your feedback is very important to us.
If you have indeed experienced an issue with our company, please contact us directly at 1-888-243-6914 so we can address and resolve your concerns promptly. We value your feedback and hope to have the opportunity to make things right.
President, Studio G Inc.
The person who answered my questions and chased down the information was polite and made sure I got what I needed to design the job properly!
14 mai 2024
Avis spontané
Réponse de Wagner
Thank you for the positive review! We're happy to hear one of our Shareholders was able to assist you.
Wagner is my standard GO-TO for cable…
Wagner is my standard GO-TO for cable and railing components. Always have what I need and ship in a timely manner.
26 avril 2024
Avis spontané
Réponse de Wagner
Thank you, Robert! We appreciate the positive review and your continued business with Wagner.
Had everything fairly quickly even the…
Had everything fairly quickly even the backordered items.
15 mai 2024
Avis spontané
Réponse de Wagner
Thank you for the positive review!
Our most recent order from Wagner by…
Our most recent order from Wagner by far was our largest. They have been sending wall brackets and elbows to me for about 3 years by now. Wagner always sends the rail parts I need in just a few days tops. I will always use Wagner for my metal railings.
15 avril 2024
Avis spontané
Réponse de Wagner
Thank you for your review and continued business with us!
easy and quick
It is very easy to order online and my stuff always arrives quick.
6 mars 2024
Avis spontané
Réponse de Wagner
Thank you for the positive review, Oscar!
overnight shipping turns into 5day wait…
overnight shipping turns into 5day wait . tks to FEDEX
13 mars 2024
Avis spontané
Réponse de Wagner
We're sorry to read about your experience, Mike. Although this issue appears to be on FedEx's part, we've refunded your shipping charges for the late delivery. You should see this refund on your credit card in the next few business days.
Should you be so inclined, we'd appreciate your willingness to update your review once the refund is received. If you have any other questions or concerns, please contact a member of our Customer Service team at 1-888-243-6914. Thank you again for your business!
Sincerely,
Paul
Wagner has been our go-to supplier for…
Wagner has been our go-to supplier for about 16 years now. Great product-Great service.
8 mars 2024
Avis spontané
Réponse de Wagner
Thank you for the review, Wayne! We appreciate your continued business with Wagner.
Website Slow
Your website is the slowest of ALL websites that I use. Every click you have to wait 3-10 seconds for it to advance. I use 30-40 different purchasing websites on a regular basis and yours is hands down, not even close, the worst of all websites! I despise having to use it.
14 mars 2024
Avis spontané
Réponse de Wagner
We're sorry to hear about this, Greg. We are always working to provide the best online experience for our customers and appreciate your candid feedback. We'd appreciate hearing more about your experience so we can better understand the issues you were having. If you have a moment, please give us a call at 888-243-6914 and ask to speak to a Customer Service Representative to tell us about it.
Thank you,
Sierra
Réponse de Wagner
Thank you for the positive review!
order cancelation experience
refused to cancel back ordered items next day even though they weren't going to ship for 2-3 weeks
7 février 2024
Avis spontané
Réponse de Wagner
We’re so sorry to hear about your recent experience with Wagner. We attempted to reach out to you via Trustpilot to get more information from you about your experience, but unfortunately we did not get a response. If you still need help or would like to tell us more about this experience, please reach out to us at 888-243-6914 to speak to one of our Customer Service Representatives.
Thank you,
Sierra
Always a great experience!
Wagner is our go-to metal supplier for pieces we can't fabricate in our shop. Selection and quality are top notch, service is excellent and shipping is prompt and reasonably priced. A+
15 janvier 2024
Avis spontané
Réponse de Wagner
Thank you for the review! We greatly appreciate your continued business with Wagner.
Orders were shipped out quickly and…
Orders were shipped out quickly and packed well. We made multiple orders in a couple weeks span and all arrived in similar fashion. Good quality boxes as well.
22 novembre 2023
Avis spontané
Réponse de Wagner
Thank you for the positive review!
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