Saw a picture of a white rock wall used in a bathroom and thought how amazing the effect was, so decided to try to find a supplier. Walldec was that supplier and the product is beyond my expectations!... Voir plus
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Lisez les avis des autres
Good product but it’s not ‘free shipping’ in many cases and it’s only when at checkout you see the shipping fees. It’s things like this that make a difference to the level of customer focussed servic... Voir plus
Very impressed from start to finish. The web site is uncomplicated and easy to navigate and lace your order. The angels arrived speedily as promised and were suitably packaged and the co... Voir plus
L'entreprise a répondu
I ordered 8 pieces of panel 4 days ago along with adhesive glue - yesterday only one panel arrived- I still had a little faith hoping they are delivering in parts even though by standard delivery time... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We have wonderful Acoustic wood wall panels to transform your living spaces. The Acoustic wood panels you are looking for are here, we sell the best quality product in the UK at the most affordable price.
Coordonnées de contact
Unit Da2 Sutherland House, 43 Sutherland Road,, London, United Kingdom, E17 6BU, E17 6BU, London, Royaume-Uni
- 020391 66565
- info@walldec.co.uk
- walldec.co.uk
4,1
Bien
80 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 30 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Perfect product and fast delivery
28 avril 2025
Great service and fast delivery
Great service and fast delivery. The stone effect wall panels are very realistic and were super easy to install. Transformed my living room completely.
7 avril 2025
I ordered online
I ordered online, wall panels at cost of £500. Paid vis PayPal.
Next day I received a email that I cancelled the order and refund would take 5 days . Then i received email saying that company does not deliver to Glasgow/ Scotland.
Why do take orders from Scotland when you do not deliver?
Glad I Paid via PayPal as I was refunded without delay.
19 mars 2025
Avis spontané
Réponse de Walldec Acoustic Wall Panels
Thank you for your feedback.
We’re genuinely sorry that we couldn’t complete your order. However, we’d like to clarify a few important points to provide full transparency.
Your order total was £493, and the refund was issued immediately after we contacted you — not because you cancelled, but because we had to make the difficult decision to cancel it on our end. This is due to the nature of our products: large acoustic wall panels that are fragile and easily damaged during long-distance shipping, particularly to Scotland. Unfortunately, couriers have repeatedly failed to deliver such items safely to that region.
Rather than risking a poor experience or sending you damaged goods, we felt it was more responsible to issue a full refund straight away — which you received without any delay via PayPal.
We aim to be as honest and customer-focused as possible, and we regret that this situation led to disappointment. However, we truly hope you understand that our intention was to protect you from receiving a damaged product and a frustrating experience.
Kind regards,
I completely do not recommend this…
I completely do not recommend this site, I placed an order on February 22, today is March 10, I still haven't received anything, although their website claims to send 2-3 working days. After 3 days after I placed the order, they wrote to me that at the moment they do not have these panels, and we have to wait 10 days, which I agreed, but more has already passed, and there is still no information, many times I wrote to them in the support service and they do not respond. I am disappointed that I chose this store to make a purchase.
10 mars 2025
Avis spontané
Réponse de Walldec Acoustic Wall Panels
Thank you for your review. We’re sorry to hear about your initial frustration.
However, we would like to clarify that your order has been successfully delivered, and as far as we’re aware, there are no ongoing issues.
It's true that your order faced a short delay due to a temporary stock shortage — something we communicated to you shortly after your purchase. You kindly agreed to wait, and we truly appreciated your patience. Once the item became available, it was dispatched and delivered without further delay.
We always strive to respond to all customer messages as quickly as possible. If there’s anything you feel hasn’t been addressed, please don’t hesitate to reach out again — we’re here to help.
We hope you're happy with your purchase and would love to hear your updated thoughts if you're satisfied with the product.
Best regards,
Very happy with my purchase… marble…
Very happy with my purchase… marble panels are gorgeous and good quality. Thanks
4 mars 2025
Sadly the items arrived very badly…
Update 21/2/25
Collection of the damaged items was arranged for today, however no tracking was supplied for the collection and no one turned up.
11/2/25
Sadly the items arrived very badly damaged. When reported to waldec the response was good, however no follow up correspondence or contact, simce, or any sign of a collection of the damaged items or refund.the items are skip worthy only, and probably 100% the couriers fault, which is bad luck. But a swifter resolution is needed. Hopefully this review will spark a response, as a credit card charge back dispute is the only other option available.
Order number. 1585
4 février 2025
Nice price ,good deliveriy
27 janvier 2025
No goods received. No response to emails. Taken money from my bank.
Ordered item eleven days ago with a 3-5 day delivery.
Nothing has arrived.
Tried to contact Walldec several times with no responses at all.
They have happily taken money from my bank account!
I'm about to contact Trading Standards and the Ombudsman.
22 janvier 2025
Avis spontané
If you looking for good quality and…
If you looking for good quality and even better prices - I highly recommend Walldec. I ordered stone effect panels, which arrived damaged by courier, but once I contacted customer service replacement was sent right away. Very quick delivery. Im very happy customer.
10 janvier 2025
Still waiting on delivery
Still waiting on delivery. The parcel company you use is very poor. Been once but didn't deliver. Rebooked waited in and then told car'nt deliver. Not happy wasting my time waiting in when i could be doing other things
25 décembre 2024
i had to go pick up the delivery myself…
i had to go pick up the delivery myself after waiting two weeks and paying for next day delivery then the product isnt heat proof like advertised or to the quality as advertised
18 décembre 2024
Réponse de Walldec Acoustic Wall Panels
Thank you for sharing your feedback. I’m truly sorry to hear about the issues you experienced with your recent order and for any inconvenience caused.
After reviewing the situation, it appears that the courier mistakenly delivered your parcel to your neighbor. If we had been informed that the delivery didn’t reach you, we would have immediately contacted the courier company to resolve the matter. I regret that this caused you frustration, and I sincerely apologize for the delay.
Regarding your concerns about the product, I’d like to clarify that we describe it as heat-resistant, not heat-proof. The product is designed to withstand moderate heat exposure, and we stand by the accuracy of this description. However, if you believe the product doesn’t meet the stated specifications, I’d be happy to investigate further or assist with a resolution.
We deeply value our customers and are committed to providing high-quality products and reliable service. I’m sorry this experience didn’t reflect those values, and I’d like to do what I can to make this right for you.
Thank you for your understanding, and I hope we can regain your trust. Please don’t hesitate to reach out if you have any further concerns.
Pleased with the realistic look of the…
Pleased with the realistic look of the panels. Looking forward to their out of stock items arriving so that I can purchase some more
3 décembre 2024
a really attractive product
a really attractive product, quickly delivered and well packaged at a really good price. excellent realistic wall pattern. fully recommend
25 octobre 2024
Can't fault them
Overall I'm very happy with the product, delivery and service. 💯 using again for future projects.
16 octobre 2024
Excellent service fast delivery highly…
Excellent service fast delivery highly recommend
3 septembre 2024
Excellent service
Easy to order. Delivered 2 days later. excellent quality. Would highly recommend 👌 👍
20 août 2024
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