They had the best deal on the Niimbot labels printer. Made an online purchase 2pm and the following morning the items were delivered. Impressive service.
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Your delivery address instruction is a mess! Twice I loaded: 285 Raptors View Wildlife Estate, Hoedspruit, Limpopo, 1380, but your booking form simply reflects Hoedspruit only. I had to phone TheCouri... Voir plus
L'entreprise a répondu
The picture on Waltons website was of a blue item. When it arrived, it was bright pink. While we opted to just keep it, it is still frustrating that it wasn't what we hoped to receive.
So happy with my waltons order,got my Cricut and vinyl without hassle. Delivery was fast items were exactly as described and everything was packed nicely. Crafting season is sorted.
L'entreprise a répondu
À propos de l'entreprise
À propos de Waltons
Écrit par l'entreprise
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Coordonnées de contact
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, Afrique du Sud
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,2
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Your online shopping system is simple…
Your online shopping system is simple and efficient.
Delivery time was also very quick and we are overall happy with our first time experience with using your services.
Thank you.
6 mars 2026
Avis spontané
Réponse de Waltons
Hi there,
Thank you so much for your wonderful review! We are thrilled to hear that you found our online shopping system simple and efficient, and that your delivery arrived quickly. It is great to know that your first experience with us was a positive one. We truly appreciate your support and look forward to being of service to you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Items were damaged
Items were damaged. Very disappointed with the quality of items received
5 mars 2026
Réponse de Waltons
Hi Inbashni,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your items arrived damaged. This is certainly not the standard of quality we strive for, and we sincerely apologise for the disappointment caused.
A support ticket has been opened for you, which you are welcome to reply to so that we can assist in resolving this matter as quickly as possible. We value your business and would like the opportunity to make this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great service,and quick delivery
16 mars 2026
Réponse de Waltons
Hi Celso,
Thank you for your lovely review! We are so pleased to hear that you enjoyed great service and quick delivery. Your feedback means a lot to us, and we look forward to assisting you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Online query handled by Alex extremely…
Online query handled by Alex extremely well.
18 mars 2026
Avis spontané
Réponse de Waltons
Hi Atiyya,
Thank you for taking the time to share your positive feedback. We're thrilled to hear that Alex handled your online query extremely well.
We'll be sure to pass on your kind words to him – feedback like this means a lot to our team.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Advised to collect parcel but not received
I was advised on 16fh that the parcel which was delivered by the Courier guy was ready for collection. Went to the store on 17th and the reception advised that the parcel has not arrived
17 mars 2026
Réponse de Waltons
Hi Errol,
Thank you for taking the time to share your feedback. We sincerely apologise that you were advised on the 16th that your parcel was ready for collection, only to arrive at the store on the 17th and be told it hadn't actually arrived yet.
This is completely unacceptable – collection notifications should only be sent when parcels have physically arrived at the store and are ready for pickup. Having you make an unnecessary trip based on incorrect information is frustrating and a waste of your valuable time.
Our customer service team will be in touch immediately to confirm when your parcel has genuinely arrived at the store and is ready for collection, so you don't experience another wasted journey.
We appreciate you bringing this to our attention and apologise for the inconvenience and frustration this has caused.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Fast and easy service.
11 mars 2026
Réponse de Waltons
Hi Rotondwa,
Thank you so much for your wonderful review! We are thrilled to hear that your experience was fast and easy. That is exactly what we strive for with every order. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Still waiting for part of my order…
Still waiting for part of my order which I have no way of tracking cause it says it has been delivered
11 mars 2026
Réponse de Waltons
Hi Masana,
Thank you for taking the time to share your feedback, and we sincerely apologise for the inconvenience you have experienced. We understand how frustrating it must be to still be waiting for part of your order, especially when the tracking shows it as delivered.
This is certainly not the experience we want for our customers. A support ticket has been opened for you, which you are welcome to reply to as well so that we can investigate this matter and get it resolved for you as quickly as possible.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Poor delivery/ delivery guy refusing to adhere to the information he's given
Poor delivery, delivery guy refused to go to the written address but rather inconvenienced me by calling me and telling me where to go to retrieve the package, I was not even around the area at the time I had to make means to ask someone to go fetch the package. This caused unnecessary stress
4 mars 2026
Réponse de Waltons
Hi Liveni,
Thank you for bringing this to our attention, and we are truly sorry for the poor delivery experience you had. It is unacceptable that the delivery driver did not follow the address instructions provided, causing you unnecessary stress and inconvenience. We take matters like this very seriously and will be addressing it with our delivery partners.
A support ticket has been opened for you, which you are welcome to reply to as well so that we can look into this further and ensure it does not happen again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Réponse de Waltons
Hi Natassja,
Thank you for your lovely review! We are so pleased to hear that everything went well, from the packaging to the quick delivery. It is always great to know our customers had a smooth and hassle-free experience. We appreciate your support and hope to serve you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
From the time I placed my order…
From the time I placed my order everything went without any hassle. I had a slight issue with finalizing my order and the courteous online attendant guided me quite speedily to get this resolved.
13 mars 2026
Réponse de Waltons
Hi Christine,
Thank you for your fantastic review! We are delighted that your order process was smooth from start to finish. It is wonderful to hear that our online attendant was able to assist you promptly with finalising your order. We value your feedback and look forward to helping you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great staff from Somerset West
12 mars 2026
Réponse de Waltons
Hi Rograe,
Thank you for your kind words about our Somerset West team! We will be sure to pass your compliment along to the staff. They will be thrilled to hear it. We appreciate your support and hope to welcome you back soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Réponse de Waltons
Hi Tinus,
Thank you for your excellent review! We are so glad to hear that your order was delivered in less than 48 hours. Providing fast and efficient service is something we take great pride in. We truly appreciate your feedback and look forward to assisting you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
quick and good communication
9 mars 2026
Réponse de Waltons
Hi Sam,
Thank you so much for your lovely review! We are thrilled to hear that you found our communication quick and good. We always strive to keep our customers well informed, and it is wonderful to know that we delivered on that. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The service was great
The service was great. Bought my product online and just like that, it was ready for collection same day.
12 mars 2026
Réponse de Waltons
Hi Naome,
Thank you for your wonderful review! We are so pleased to hear that the service was great and that your product was ready for collection on the same day. We know your time is valuable, and we always aim to make the process as smooth and efficient as possible. We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Réponse de Waltons
Hi Celize,
Thank you for your fantastic feedback! We are delighted that you are happy with the quality of your product, our service, and the speed of delivery. It is always our goal to provide the best all-round experience for our customers. We appreciate your support and hope to see you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Réponse de Waltons
Hi Alicia,
Thank you for taking the time to leave us such a great review! We are glad to hear that you found the ordering process easy, quick, and efficient. We work hard to make sure our online experience is as seamless as possible. We look forward to assisting you with your next order!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Satisfied customer
We were kept in touch with the progress of our order the whole of the way from both Waltons and the Courier Guy. And from initial order to delivery was quicker than we had expected it to be.
11 mars 2026
Réponse de Waltons
Hi Diana,
Thank you so much for your wonderful review! We are thrilled to hear that you were kept in touch throughout the entire process and that your delivery arrived quicker than expected. Keeping our customers informed every step of the way is incredibly important to us, and your feedback confirms that we are on the right track. We truly appreciate your support and look forward to assisting you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Réponse de Waltons
Hi Charles,
Thank you for your honest feedback. We are sorry to hear that the box of your product had water damage. This is certainly not the standard we aim for, and we sincerely apologise for the inconvenience.
A ticket has been opened so that we can look into this matter further, and you are welcome to reply to it with any additional details. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience next time.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Worst experience ever
Worst experience ever, I think I have said a lot with calls and at store but, buying from waltons online wasn't pleasant at all communication was bad and all of the above, I even got a wrong colour bag than the one I ordered, truly this was bad and changing of the colour wasn't confirmed with me, the delivery process was also bad as I said communication was horrible
5 mars 2026
Réponse de Waltons
Hi Noxolo,
Thank you for taking the time to share your experience, and we are truly sorry to hear about the difficulties you encountered. Receiving the wrong colour bag, poor communication, and an unsatisfactory delivery process is not the level of service we strive to provide, and we sincerely apologise for the frustration this has caused.
A ticket has been opened for you to investigate these issues further, and you are welcome to reply to it with any additional information. We take your concerns seriously and are committed to making things right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Everything was really well done
Everything was really well done, supply was available and delivered quickly, well done in every respect.
9 mars 2026
Réponse de Waltons
Hi Ken,
Thank you for your excellent review! We are so pleased to hear that everything was well done, from product availability to speedy delivery. It is always our aim to deliver a top-notch experience in every respect, and your kind words mean a great deal to us. We look forward to working with you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
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