Warranty Administration Services Ltd Avis 

Vicky is always very helpful and promptly changing any updates, Vicky is very professional with a very pleasant manner. I can confidently recommend Warranty Admin.

WAS have been fantastic with dealing with a number of warranty issues regarding my vehicle. An easy and fast claim process and allows me to use a specialist of my choice. Tara in particular has gone above and beyond in helping with any issues and even when I thought warranty wouldn’t cover the issue they have been able to negotiate with the dealership I purchased the vehicle from. Very happy overall.

I required some information reference an extended warranty dating back to vehicle purchased in 2023 having had no luck from the dealership who sold me the vehicle. Kirsty said she would look into it and sent me the relevant documentation within half an hour. Excellent service!

My experience of dealing with Warranty Administration Services has been exceptional. I had two claims processed by Matthew and Tara, who were courteous, supportive and efficient in timely responses making the process very straight forward. Personally I had a faultless experience when claiming for the first time and can highly recommend as a result.

very well organised team and very helpful and clear explaining their warranty cover. I should also point out that their warranty seems to be very comprehensive in its protection of your vehicle.

Responded very quickly and were very helpful and friendly! Kept me informed and updated every step. Would recommend!

From the first time I contacted WAS, Tara P. the claims supervisor made the whole process simple. I was surprised how quick her responses were to my emails. She explained the process clearly and simply, and then managed the whole thing between the dealer and the repair garage. Also kept me informed. Friendly, prompt and efficient. Excellent! 5 stars for her and WAS :)

I was a bit apprehensive about having to claim via a warranty but WAS made everything so simple. They dealt with the garage where the work was being done, they liaised with the dealer that I bought the car from. Everything was done and paid for with very little having to be done by me. Excellent service all round. I dealt with Tara and she was great.

I raised a claim for vehicle repairs under the Warranty I purchased when I bought my car. Initially the claim was rejected because it seemed that I had not sought authorisation for the claim prior to proceeding with the repair ( which I believe I had done ). Fortunately my issue was passed to the claims supervisor ( Tara Paulson ). She investigated what had happened and quickly got to the root of the problem, which as it turned out I was not at fault. Tara's intervention resulted in my claim being accepted and I received payment in full. She also gave me detailed guidance on how to raise a claim such as this one in the future to avoid similar issues. She was brilliant, very professional yet courteous and friendly at the same time. It was customer service at it's very best.

Excellent service, knowledgeable staff very quick response time and money paid into the bank the following day. Extremely pleased

Helpful, friendly & efficient.

100% positive experience, a vehicle warranty that is worth something, how refreshing! The staff are personable, helpful & efficient in providing guidance to progress the claim, approve the claim and make payment.

This is the second time I’ve had to make a claim, but both have been dealt with speedily and professionally. It took the garage a bit of effort to get through to the right person for approval but once approved it was dealt with speedily.

Kirsty is super efficient and always quick to reponse. Thanks great service

The levels of great customer service and reassurance I received from a first time phone call was beyond my expectations. I spoke to a lovely lady called Tara who gave me all the information I needed and assured me that if I could not resolve my issue without making a claim, Warranty Administration Services Ltd would help guide me through the process.

Easy, quick, and smooth claims process.
Matthew Friel, Claims Adviser, was efficient, friendly, and immensely helpful. He is an asset to the company.

Vicky went above and beyond to help resolve a complicated matter which was not involving Genassist but another party and she managed to get a positive resolution to this matter.
Thank you so much

Had car for 2 weeks and battery failed, this is not covered by warranty, however, the folk at WAS were very helpful and got my battery replaced by dealer, really quick as well. Top notch service from very friendly people.
Thank you.

What a great company to deal with. Matt especially really helped me out. Fast to respond, talked me through the process and got stuff done without any hassle. Thanks again Matt

Extremely helpful and friendly.

Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered.
Nobody wants issues with their vehicle but it's safe to say that if you do have any problems, you are in good hands with this company.

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only their work but the customers they deal with. Persistence, integrity, would highly recommend.