Stuart C from WSG has been fantastic in handling two claims I've had this month. He was really keen to help. For example, I notified WSG with an issue with my car and within 24hrs the claim was review... Voir plus
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Recieved a call from then after buying a car with their warranty. Mark from customer services was incredibly polite and helpful. The warrenty in general is thorough and well layed out. Would definatel... Voir plus
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Superstar Mark! WSG gave me a wonderful introduction call today after easily setting up a Warranty policy with them through my dealer AH Specialist Cars. It was quick and easy, and gave me a wonderful... Voir plus
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Had a welcome call from a very cheerful Mark. He explained the policy details and sent out some further information that I needed whilst on the call. Very efficient.
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À propos de l'entreprise
À propos de Warranty Solutions Group Ltd
Écrit par l'entreprise
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Coordonnées de contact
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, Royaume-Uni
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4,7
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Not worth it
Daughters car had a fuel gauge issue but covered by a WSG warranty. It turns out that garages don't want to do work for warranty people any more so in the whole of Peterborough only one garage would, but they couldn't do this work. In the end I had to use my local garage with me as the customer and claim back, but WSG only pay minimum repair costs and labour charges, and wouldn't pay back the vat charges because the garage refused to name them on the invoice. In all, I was only able to claim half back, which kind of defeats the point of a warranty doesn't it.
2 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Jamie,
We are sorry to read your review and thank you for taking the time to share your feedback.
In order for us to assess any claim, we would require a diagnostic report and an itemised estimate confirming the cause of the reported failure. Your Gold Warranty covers mechanical breakdown, which is defined on page three of the warranty booklet as:
"Mechanical breakdown is the sudden and unexpected breakage or complete failure of a mechanical part that causes the part to stop working. Electrical or electronic failure is the total failure of a covered electrical or electronic component which causes the component to stop working completely."
During your enquiry, you were advised that a claim relating to the dual mass flywheel may not be covered if the component had reached the end of its working life. Wear and tear is defined on page three of the warranty booklet as:
"Damage or deterioration of a component(s) that naturally and inevitably occurs as a result of normal wear or ageing; or when the component(s) reaches the end of its working life."
As outlined on page eight of the warranty booklet, the Gold Warranty does not provide cover for:
"Wear & tear or any part that's reached the end of its working life (unless you have our Platinum plan)."
We do, however, appreciate your frustration, particularly as you have only owned the vehicle for a short period of time. Until the vehicle has been professionally diagnosed and assessed, we are unable to determine whether the fault is the result of a covered mechanical breakdown or whether it falls outside the criteria of the warranty. As such, we cannot confirm whether a claim would be accepted or declined without the relevant supporting information.
Should you obtain a diagnostic report and wish to proceed with a claim assessment, our claims team will be happy to review the findings in line with the criteria of your warranty.
Very nice people to talk with I would…
Very nice people to talk with I would recommend this to all have a nice day
17 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review and recommendation!
We’re pleased to hear that you found our team friendly and helpful.
Your feedback means a lot to us, and we hope you have a wonderful day too!
Best Wishes,
Customer Care
I had to use my warranty twice and the…
I had to use my warranty twice and the company did a fantastic job on both the occasions. Specail mention of Stuart who went above and beyond to help me with my claim.
17 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you so much for your review!
We’re pleased to hear that we were able to provide excellent service on both occasions when you needed to use your warranty.
We’ll be sure to pass your special mention on to Stuart — it’s wonderful to hear that he went above and beyond to assist you with your claim.
We truly appreciate your kind words and your continued trust in our company!
Best Wishes,
Customer Care
Warranty,Service,
Warranty,Service..05/08/26,
In my experience I have had several different companies,and I have say that WSG,are certainly the very best,in contacting myself and the repairers,their attention to detail in every respect is first class.i could fairly say don’t hesitate to utilise WSG. 10/10.
Austin Caulfield. 15/09 2026
15 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your 10/10 review Lynn!
We’re thrilled to hear that you consider WSG the very best and that you were impressed with our communication, attention to detail, and the way we worked alongside the repairers.
Your recommendation means a great deal to us and the whole team.
Thank you for your kind words and for choosing WSG!
Best Wishes,
Customer Care
I had a puncture that need plugging and…
I had a puncture that need plugging and was told I needed a new tyre. After dealing with Warranty Solutions what can I say there were brilliant so helpful and fast response to my problem.
Well done 5 star service.
13 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your five-star review Alan!
We’re delighted to hear that our team at Warranty Solutions Group was able to assist you quickly and provide such helpful service.
It’s great to know we could make what was undoubtedly a frustrating situation much easier for you.
Thank you again for choosing us!
Best Wishes,
Customer Care
Superb customer service very…
Superb customer service very professional and helpful response by Matt Devine
15 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback!
We’re pleased to hear that you received superb customer service and found Matt to be professional and helpful!
Best Wishes,
Customer Care
Received a really lovely welcome call…
Received a really lovely welcome call from Mark! Everything was clear and explained well. Thank you.
8 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Joshua!
We’re pleased to hear that Mark gave you such a warm welcome and that everything was explained clearly.
Thank you for taking the time to share your experience!
Best Wishes,
Customer Care
Good customer service
Edit: Following a misunderstanding - WSG reached out and resolved my situation.
8 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Joe,
We understand your frustration and are sorry to read your review.
You first contacted us to report a fault with the DPF on your vehicle. You did tell us that the issue occurred while driving home from the selling dealer. Following review of the information provided, the claim was declined in accordance with page nine of your warranty booklet under 'What's Not Covered', which reads: ‘Any faults that were present when your cover started’. Regrettably, as the fault was considered likely to have been present at the commencement of cover, it therefore fell outside the scope of the warranty.
To assess whether a claim falls within the terms of the warranty, we require either a diagnostic report or an itemised estimate from a repairing garage. This allows us to understand the cause of failure and assess your claim accordingly. As set out on pages four and six of the warranty booklet, reasonable diagnostic costs are covered in the event of a valid claim. Unfortunately, as your claim was declined, we would not assist with reasonable diagnostic costs at this time.
We appreciate your disappointment that the claim was not approved and regret any inconvenience this has caused. If you have any future claim, please do not hesitate to contact us.
Kindest Regards,
Customer Care
Excellent customer service
I can’t praise the company highly enough. When I contacted them to ask if my policy covered a failure on my car, Brian was so helpful and immediately processed my claim. Excellent customer service! Thank you and well done Warranty Solutions!
10 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Pauline!
We’re delighted to hear that Brian was able to assist you promptly and make the claims process straightforward.
Providing excellent customer service is extremely important to us, so it’s wonderful to know we’ve met your expectations.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Had a call off Mark today regarding a…
Had a call off Mark today regarding a product recently purchased, he was very polite, explained things and was easy to speak to.
9 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for taking the time to leave feedback Robert!
We’re pleased to hear that Mark was polite, approachable and took the time to explain everything clearly regarding your recent purchase.
We’ll be sure to pass your kind comments on to him!
Best Wishes,
Customer Care
Mark was brilliant and very informative…
Mark was brilliant and very informative making the process easy for my car
9 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Kerry!
We’re pleased to hear that Mark was so helpful and informative, and that he made the process easy for you.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Easy to work with and clear info
Easy to work with and clear info - thanks for your help mark!
9 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Dylan!
We’re pleased to hear that Mark made the process easy and provided clear, helpful information.
We really appreciate you taking the time to leave a review!
Best Wishes,
Customer Care
Jamie communicated with me very well
Jamie communicated with me very well, when I didn't quite get the information he needed, he patiently asked me again, and we got there in the end!
Would highly recommend their service.
4 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Joan!
We’re pleased to hear that Jamie handled your claim efficiently and made the process easy for you.
Thank you for choosing WSG, and we really appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
Just want to say a big thankyou to Mark…
Just want to say a big thankyou to Mark for making me feel welcome at WSG!
8 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Jack!
We’re pleased to hear that Mark made you feel so welcome at WSG. We’ll be sure to pass your lovely feedback on to him.
Thank you again for choosing WSG!
Best Wishes,
Customer Care
Warrenty solutions since joining them…
Warrenty solutions since joining them over 1.5 years have been absolutely fantastic. There professionalism and understanding on all my issues I’ve faced with my work van have been outstanding 10/10 my latest issue has been the worse. A Mr Paul K went out his way to resolve a unresolvable issue. Can’t thank him enough
7 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review and for taking the time to share your experience James!
We’re thrilled to hear that you’ve received such a high level of professionalism, understanding and support throughout your time with Warranty Solutions Group.
We’re especially pleased that Paul was able to go above and beyond to help resolve what sounded like an extremely challenging issue with your work van.
Thank you again for your continued trust and support!
Best Wishes,
Customer Care
Outstanding customer service
Mark was very patient to answer all my questions. Fantastic customer service.
7 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Peter!
We’re pleased to hear that Mark was patient and took the time to answer all your questions.
Providing excellent customer service is very important to us, and we’ll be sure to pass your kind comments on to Mark.
We really appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
Polite and welcoming
Mark (Irish) exceptionally polite, helpful, and welcoming during introductory phone calls and policy onboarding
7 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Anon!
We’re pleased to hear that Mark was exceptionally polite, helpful, and welcoming throughout your introductory calls and policy onboarding.
It’s wonderful to know he made such a positive first impression and helped make the process straightforward!
Best Wishes,
Customer Care
Thank you Josh for dealing with my…
Thank you Josh for dealing with my issues so quickly and getting everything sorted so swiftly
3 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Arzoo!
We’re pleased to hear that Josh was able to resolve your issues quickly and efficiently.
It’s great to know you received the prompt and helpful service we aim to provide!
Best Wishes,
Customer Care
Just spoke with Ben Lewington who…
Just spoke with Ben Lewington who quickly understood and sorted out a mistake that I had made with regards to a claim, making sure I still received the claim.
Couldn't be happier with his eagerness to help!
4 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Lee!
We’re delighted to hear that Ben was able to quickly understand the situation and resolve the issue for you, ensuring you still received your claim.
It’s great to know his eagerness to help made such a positive difference!
Best Wishes,
Customer Care
Very cordial approach to the customer
Very cordial approach to the customer. Thank you to Mark for his professional and approachable manner.
3 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback!
We’re pleased to hear that you appreciated Mark’s professional and approachable manner.
We truly appreciate your support!
Best Wishes,
Customer Care
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