Stuart C from WSG has been fantastic in handling two claims I've had this month. He was really keen to help. For example, I notified WSG with an issue with my car and within 24hrs the claim was review... Voir plus
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Recieved a call from then after buying a car with their warranty. Mark from customer services was incredibly polite and helpful. The warrenty in general is thorough and well layed out. Would definatel... Voir plus
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Superstar Mark! WSG gave me a wonderful introduction call today after easily setting up a Warranty policy with them through my dealer AH Specialist Cars. It was quick and easy, and gave me a wonderful... Voir plus
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Had a welcome call from a very cheerful Mark. He explained the policy details and sent out some further information that I needed whilst on the call. Very efficient.
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À propos de l'entreprise
À propos de Warranty Solutions Group Ltd
Écrit par l'entreprise
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Coordonnées de contact
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, Royaume-Uni
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4,7
Excellent
2 k avis
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Waste of money
Please be careful when thinking of taking out a WSG warranty, paid £1400 for a 12 months policy, car went in for a major service, needed some repairs at the same time for inoperable items, WSG wouldn’t cover the cost of OEM parts, only cover the cost of cheap aftermarket parts at a fraction of the cost, offering £160 against a £5863 repair bill
28 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Paul,
Thank you for taking the time to leave your review.
We are sorry to read of your disappointment with the outcome of your recent claim.
All claims submitted to WSG are assessed in accordance with the terms and conditions of the warranty plan purchased and the specific faults or concerns presented.
In relation to your recent repairs, our Claims Engineer reviewed the estimate provided against the cover available under the Silver Plan. The warranty booklet sets out the specific mechanical, electrical and electronic components listed by the plan, together with the applicable definitions, claim conditions and Part, fault and repair exclusions.
Under the definition of the warranty, a mechanical claim relates to the sudden and unexpected breakage or complete failure of a listed mechanical component that causes it to stop functioning. Similarly, an electrical or electronic failure relates to the total failure of a listed component causing it to stop working completely.
Unfortunately, we are unable to contribute towards components that are not listed for cover under the Silver Plan, or where replacement is required due to circumstances specifically excluded by the warranty.
These exclusions include wear and tear, rubber/perishable items and corrosion.
Full details of the Parts listed and applicable exclusions can be found within the warranty booklet, including the exclusions detailed on page 10.
We did, however, review and accept the claims for the thermostat and left-hand front radiator.
In respect of an accepted claim, WSG reserves the right to nominate the supplier of replacement parts and will meet its liability for the cost of those parts in accordance with the warranty terms.
We fully respect your choice should you prefer genuine manufacturer parts to be fitted; however, our contribution remains subject to the liability provided under the warranty.
We appreciate that this was not the outcome you had hoped for and understand your frustration.
Please accept our apologies that we were unable to meet your expectations on this occasion.
However, to ensure that all customers and claims are treated fairly and consistently, we are required to apply the terms and conditions of the warranty as written.
For this reason, we were unable to accept costs relating to components that were not covered by the Silver Plan or costs above our liability where WSG is entitled to nominate the supplier of replacement parts.
Kind Regards,
Customer Care
The telephone call was very useful
The telephone call was very useful. Mark was polite and informative .
5 octobre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Mark!
We’re pleased to hear that you found the telephone call useful and that Mark was polite and informative.
Thank you for taking the time to share your experience!
Best Wishes,
Customer Care
I wouldn’t recommend real misleading
I wouldn’t recommend real misleading. Was told to get a diagnostic done and they cover the cost of this had the diagnostic done sent the report then heard nothing back from them called up to be told they won’t cover the repair so the warranty is pretty pointless then refused to cover the diagnostic costs either really seems quite a scam in my opinion. They said they’ll look into it and recover the cost for me but I doubt I’ll hear back from them
28 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi John,
We're sorry to read your review.
We have been trying to find you as a customer on our system but haven't been successful.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at clm@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for David.
We look forward to hearing from you.
Kindest Regards,
Customer Care
Good Customer Service
Mark rang me to welcome me to WSG. He checked that I had my warranty documents and was very professional, polite and courteous.
2 octobre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Melanie!
We’re pleased to hear that Mark gave you such a warm welcome and made sure you had received all your warranty documents.
Providing a professional, polite and courteous service is very important to us, so it’s great to hear this was your experience.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Refreshingly easy
Spoke with Paul S this morning, very helpful polite, efficient.
Was resolved in 5 minutes and was very easy process.
I deal with a lot of warranties who make it difficult, this one was so refreshingly simple.
2 octobre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Mark!
We’re pleased to hear that Paul was able to assist you quickly and efficiently, and that you found the process so straightforward.
We understand how frustrating it can be when warranty processes are unnecessarily complicated, so it’s great to hear that your experience with us was refreshingly simple. We’ll be sure to pass your kind words on to Paul.
Thank you again for taking the time to share your experience!
Best Wishes,
Customer Care
The member of staff on the phone very helpful and polite
Mark the member of staff I talked to was very helpful and polite
30 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Tom!
We’re pleased to hear that Mark was so helpful and polite during your call.
We really appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
WSG curtesy call
Mark from WSGLtd called me for welcome curtesy call. Very friendly with a very relaxed attitude not pushy or bolshy. Gave me the heads up on what to expect and offered me a phone call nearing the end of my policy should I want too extend it, no hard sell just a nice way about him. Top Marks 😁
30 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Spud!
We’re delighted to hear that Mark made your welcome call such a positive experience.
It’s great to know that he was friendly, relaxed and informative without being pushy.
Thank you again for taking the time to leave such a review - we really appreciate it!
Best Wishes,
Customer Care
Very clear and friendly service from…
Very clear and friendly service from Mark
18 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Shane!
We’re pleased to hear that Mark provided you with clear, friendly and helpful service.
We’ll be sure to pass your kind comments on to him!
Best Wishes,
Customer Care
Friendly Welcome Call
I've only just taken out a plan with this company so my review is only based on the welcome call I just received! The guy that called me was Mark and he was super friendly and helpful, and told me about everything I need to know about my plan. So my first impressions are very good.
29 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for taking the time to share your experience William!
We’re delighted to hear that Mark made such a friendly and helpful first impression and took the time to explain everything clearly about your plan.
We’re really pleased to hear that your first impressions have been so positive, and we look forward to providing you with the same great level of service throughout your warranty!
Best Wishes,
Customer Care
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Ewen!
We’re pleased to hear you were happy with the service and quick turnaround.
We really appreciate your support!
Best Wishes,
Customer Care
What a surprise - Warranty claim dismissed
What a surprise, a Warranty company trying everything possible to stall and dismiss a claim.
First they took a while to respond to my first email after my original phone call, then ghosted me for a week after I gave them the information they required, then returned a Claim Dismissed when my car run out of MOT whilst it was at the garage, sayuing it was not road legal. Will be taking this further.
24 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Adrian,
We were sorry to read your review.
Our Customer Liaison Manager, David, has tried to contact you to discuss your experience but has been unable to reach you.
At your convenience, could you please get in touch with David on 01296 840798, so he can assist you further.
We would appreciate the opportunity to speak with you and address any concerns you may have.
Kind Regards,
Customer Care
Flat tyre in France fun!
Having encountered the dreaded ‘screw in the tyre syndrome’ we were left in France with a flat unrepairable tyre.
To make use of the worthwhile tyre insurance I contacted Warranty Solutions and dealt with Matt who from initial contact to payment was extremely helpful, understanding and courteous.
Matt responded quickly and clearly which certainly helps especially when encountering car troubles whilst on holidays.
Thank you Matt.
13 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your five-star review, David. We’re delighted Matt was able to make the process clear and straightforward during a stressful situation while you were away. We’ll make sure your lovely feedback is passed on to him.
Best wishes,
Customer Care
Amazing.
Recieved a call from then after buying a car with their warranty. Tate from customer services was incredibly polite and helpful with the questions he asked and the answers he provided for mine. The warrenty in general is thorough and well layed out. Would definately choose to use them for any future vehicles.
23 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Chester, thank you for your review. We’re delighted that Tate was polite, helpful and able to answer all your questions. It’s also great to hear that you found the warranty thorough and easy to understand. We’ll be sure to pass your kind feedback on to Tate and look forward to helping you again in the future.
Best wishes,
Customer Care
Very friendly and helpful
I've only just taken out a plan with this company so my review is only based on the welcome call I just received! The guy that called me was called Mark and he was super friendly and helpful, and filled me on everything I need to know about my plan. So my first impressions are very good, I hope this level of service continues!
22 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Debbie, thank you for your review. We’re delighted that Mark made such a positive first impression and explained everything you needed to know about your plan. We’ll be sure to pass your kind feedback on to him.
Best wishes,
Customer Care
Mark was very friendly and welcomed and…
Mark was very friendly and welcomed and explained my policy clearly. I am very grateful and appreciative of his service
22 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Rumbidzai, thank you for your review. We’re delighted that Mark gave you a warm welcome and explained your policy clearly. We’ll be sure to pass your kind feedback on to him.
Best wishes,
Customer Care
I bought a van with a platinum cover…
I bought a van with a platinum cover with WSG, after two weeks first gear failed. I called to make a claim, book it into a garage, have it diagnosed, the garage recommends to have the gearbox rebuilt to avoid further damage. What WSG said is that tent are only going to pay for first gear replacement, so I am left with the only option to have the gearbox rebuilt at my cost after being out of work for more than a week now. So what is the point of having a platinum policy or any policy for that matter? Definitely not recommended
21 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Dear Paul
To clarify, under the Platinum Warranty for light commercial vehicles, where a claim is valid, the warranty will cover the cost of the component that has caused the failure, together with the associated labour time required to replace that component, subject to the warranty labour rate.
With regard to your claim, it has not been declined. We have requested an estimate from the repairing garage so that our Claims Engineer can review the repairs required and establish the warranty liability.
Please note that any additional components or work recommended beyond the causal failed component, including items suggested as preventative maintenance or good working practice, would not automatically fall within the warranty cover. However, as part of a valid claim, the warranty does provide cover for necessary working materials, including oils, antifreeze, fluids, oil filters, gaskets and seals, up to a maximum of £200 including VAT, subject to the warranty terms and conditions.
We therefore remain willing to review the claim and would ask that the repairing garage provides its estimate directly to our Claims Engineer. Once received, we can assess the claim and confirm the level of warranty contribution.
We appreciate that the warranty cover may not meet your expectations on this occasion, and we are sorry that you feel disappointed. However, we remain committed to assessing the claim fairly and in accordance with the terms of the warranty.
Kind Regards,
Customer Care
Right choice of company.
I just received a courteous phone call from Mark a friendly gentleman from across the pond in Ireland. He rang to welcome me to Warranty Solutions Group and to explain my current warranty policy plan with me. We had a great and informative conversation. As a new customer I am feeling very confident that I have chosen the right company.
21 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Robert, thank you for your review. We’re delighted that Mark gave you such a warm welcome and clearly explained your warranty policy. It’s lovely to hear that you feel confident you’ve chosen the right company, and we’ll be sure to pass your kind feedback on to Mark.
Best wishes,
Customer Care
A lovely man rang this morning to check…
A lovely man rang this morning to check my understanding of the warranty.
Very helpful and informative
Thank you
21 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Deborah, thank you for your review. We’re so pleased our team could help clarify your warranty and answer your questions.
Best wishes,
Customer Care
Recently contacted wsg regarding a…
Recently contacted wsg regarding a noisey and vibrating dual mass flywheel on a Mercedes a180 i purchased I was given 6 months gold warranty with the car when I spoke to someone they said I would have to pay the labour for the removal of the gearbox and clutch etc for inspection they said my claim would probably be refused tho as it was wear and tear and the age of the car was to high the gold package says 100k miles or 10 years my car is under the milage so I’m
Now left with no choice but to save up to have the work done I’ve only had the car around 2 months I’m also now thinking what is actually covered under the warranty
17 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Jamie,
We are sorry to read your review and thank you for taking the time to share your feedback.
In order for us to assess any claim, we would require a diagnostic report and an itemised estimate confirming the cause of the reported failure.
Your Gold Warranty covers mechanical breakdown, which is defined on page three of the warranty booklet as:
"Mechanical breakdown is the sudden and unexpected breakage or complete failure of a mechanical part that causes the part to stop working. Electrical or electronic failure is the total failure of a covered electrical or electronic component which causes the component to stop working completely."
During your enquiry, you were advised that a claim relating to the dual mass flywheel may not be covered if the component had reached the end of its working life.
Wear and tear is defined on page three of the warranty booklet as:
"Damage or deterioration of a component(s) that naturally and inevitably occurs as a result of normal wear or ageing; or when the component(s) reaches the end of its working life."
As outlined on page eight of the warranty booklet, the Gold Warranty does not provide cover for:
"Wear & tear or any part that's reached the end of its working life (unless you have our Platinum plan)."
We do, however, appreciate your frustration, particularly as you have only owned the vehicle for a short period of time.
Until the vehicle has been professionally diagnosed and assessed, we are unable to determine whether the fault is the result of a covered mechanical breakdown or whether it falls outside the scope of the warranty.
As such, we cannot confirm whether a claim would be accepted or declined without the relevant supporting information.
Should you obtain a diagnostic report and wish to proceed with a claim assessment, our claims team will be happy to review the findings in line with the criteria of your warranty.
Kindest Regards,
Customer Care
Wonderful customer service
Wonderful customer service, showing empathy and understanding. Paul K show a lot of patience, my car problems didn't seemed that is finishing, going from a garage to another for almost 2 months, Paul was wonderful guiding me through all this process. Definitely I recommend him if you have troubles with your car.
3 septembre 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Bianca, thank you for your review and recommendation. We’re sorry that resolving your car problems took so long, but we’re pleased Paul supported you throughout with patience, empathy and understanding. We’ll be sure to pass your lovely feedback on to him.
Best wishes,
Customer Care
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