Warranty Solutions Group Ltd Avis 

I had a phone call from a very happy chap called Mark to explain the recent 2 year warranty I took out on a new used car just to explain a few things it was all very polite and pleasant great customer service thank you Mark

Very clear policy documents, when making a claim it was effortless, and the process was very simple and quick, payment was made with no fuss, the claim handler was very quick to respond to both the garage and myself, and the cover given on the warranty is superb, do not hesitate to use

Great phone call with Mark.
What a gentleman, and a credit to the business.

These guys are incredible! I have a warranty with them and raised a claim at 10 o'clock - they contacted me the same day and by 3 o'clock they had approved the claim and for repairs to be undertaken. I cannot stress how good they were through every step and would highly recommend them as a warranty provided

I had a phone call from mark he was very polite and very helpful in giving me all the information I needed!

I received a very friendly and helpful call from Mark, who confirmed my warranty standard . Happy with the interaction.

⭐️⭐️⭐️⭐️⭐️

We’ve been using WSG for our warranties at Essex County Cars Ltd for the past few months, and the service has been absolutely fantastic.

A special mention has to go to our account manager, Harry, who has personally been brilliant from day one. On several occasions, he’s gone above and beyond to make the claims process as simple and hassle-free as possible, even personally handling things for us when needed.

As a busy dealership, having someone who saves us time and takes the stress out of warranty claims is invaluable. Harry has always been at the end of the phone whenever we’ve needed him and has consistently gone out of his way to accommodate our needs.

It’s refreshing to deal with a company where you genuinely feel looked after rather than just being another account.

5 stars from everyone at Essex County Cars Ltd. We couldn’t recommend WSG and Harry highly enough! ⭐️⭐️⭐️⭐️⭐️

Had a nice call from Mark the little Irish dude regarding my warranty on my bike he explain everything to me and was really pleasant to talk thank you mark 👍

Very helpful and polite love the Irish accent

S**3RCN SERCAN KOKSAL
"I purchased a Range Rover 2.0 Petrol Hybrid in September 2025. Shortly after buying the vehicle, I had to go on a trip. While traveling from the UK to Germany, I experienced an issue with my car. Due to the Platinum Protection Package I had purchased from Warranty Solutions Group, I contacted them. They told me that I had to get the car repaired anywhere in Europe, pay for it myself, and then bring the invoice to them. After resolving the car's issue, I returned to the UK. Upon coming back to the UK, I took my car to an authorized Range Rover / Jaguar Land Rover dealership. Following the diagnostic test, several faults were identified in my car. One of them was an electrical fault, and they stated that the high-voltage coolant heater needed to be replaced. Additionally, they informed me that the rear differential urgently needed replacement. They advised that the car was unsafe to drive and strongly recommended that we do not travel or use the vehicle until these parts were replaced. We then contacted Warranty Solutions Group and reported these issues. We specified which Range Rover Jaguar dealership our car was at. They even requested that the invoice be issued under their own name. An invoice of approximately £5,500 was issued in the name of Warranty Solutions Group. Before our initial fault was fully resolved, the authorized service center detected an issue with the transfer box. They mentioned that this transfer box would cost around £7,500. In the meantime, our rear differential was replaced, the high-voltage coolant heater was replaced, and an electrical problem with our existing side step was identified and repaired. Currently, Warranty Solutions Group is refusing to pay the full amount and is offering to pay only £1,500 of the initial £5,500 invoice. They keep making up excuses to avoid paying the money. They are not a trustworthy company at all. When we contacted the authorized employee, Jamie,
he spoke to us in a condescending, dismissive, arrogant, and disrespectful manner without offering any help. We will take this process to a legal level. Stay away from this company. You do not get a single penny's worth for the money you pay. They do nothing other than deceive people. My car has been sitting at the Land Rover Jaguar dealership for about 4 months. The sole reason it is sitting there is that Warranty Solutions Group fails to pay the amount they owe.
For the past four months, Warranty Solutions Group has stubbornly refused to help us. I firmly believe there must be a consequence for the distressing and stressful days they have inflicted upon my wife—who is currently an oncology patient undergoing chemotherapy—and myself. I give my word that I will seek justice through legal channels, the courts, and if necessary, by reaching out to the press, including both the UK and international media, and I will ensure you pay the price for everything you have put us through."

Mark gave me a warm and kind welcoming call to start off the warranty, answered a couple of questions and was informative - I have since also gotten a call to sell more options (gap-cover) on top of the plan I am on.
So far so good - they asked me to write this review and I will update if I have any more experiences with them. If they are as polite and good in keeping up with actual warranty as they are with outreach I will be very happy.

18/02/2026, warranty taken out with WSG on used Mokka. (1) Water pump seal leaking. RAC recovered + offered repair by RAC Mobile Mechanics. They were unhelpful with the invoice, but Mark generously paid the warranty, less the VAT. (2) Oil cooler seal went, took to Main Agent,who liaised efficiently with WSG, resulting in positive and beneficial outcome. Well done , WSG !

!!! HIGHLY RECOMMENDED !!!Outstanding service and support. EVERY call is dealt with in an efficient and friendly manner. Handlers dealing with our case a credit to the business and totally hassle free.

Dealt with Michael who was a real treat, took the policy out on 31st July and was contacted within a few days, asked for them to call me back as I was at work which they did, everything felt seemless, hoping I don't have to use the service but if I do I k ow I'm in good hands

Mark was super friendly and knowledgeable. Very happy 😊

The best service from Mark, just bought a fiesta st and had 12 moth warranty on it and could asked for a better price, the customer service is perfect they get right back at at the time you said and are very respectful. All in all very good service and thank you to Mark for sorting me out.

I purchased a 36-month extended warranty from Warranty Solutions Group, including Main Dealer Labour Rates, expecting reliable support if my vehicle developed a significant mechanical fault.

Unfortunately, my experience when making a claim has been extremely disappointing.

My vehicle was inspected and repaired by an authorised Land Rover main dealer. Following diagnostic investigation, the rear differential was replaced. The Land Rover Service Manager has confirmed in writing that the differential “showed evidence of being faulty.”

Despite this, Warranty Solutions initially told me that the repair was effectively “guess work” and declined the claim.

I was later given a different reason and told that the repair would not be covered because the work had allegedly been carried out without their prior authorisation.

I find it extremely frustrating to receive different explanations for the same claim, particularly when the repair was carried out by an authorised Land Rover main dealer and there is written evidence explaining why the differential was replaced.

The vehicle has remained at the Land Rover main dealer for an extended period and the issues have still not been fully resolved.

I have now submitted a formal complaint and requested a clear written explanation of the decision and a proper review of the claim.

I will update this review fairly if Warranty Solutions investigates my complaint properly and resolves the matter.

I was overall pretty disappointed with the service I received from WSG. I bought a car in April 2026 that came with the Platinum warranty. After hearing noises when turning to the right some months later, I approached WSG to make a claim. I used their own list to choose a garage and brought the car in to the garage. The garage reported what needed fixed but WSG wouldn't accept it without photos or videos, which are noted on their list of claims prep tasks as "provide photos / videos as relevant". The claim was denied so I provided video evidence of me driving the car and the noise happening when I tried right, and they denied it again, asking for evidence from the garage. I go back to the garage (from their list, remember) and ask them to get video evidence of the noise, not too dissimilar to what I already provided. They do that after some protest (I don't blame them, they're just recording a noise that I already recorded), I take my car back homre a second time, and submit that and wait. Then days later WSG approves a claim but for less than what was being quoted by the garage, the discrepancy being in the labour hours (1.5hr discrepancy in total). It's an impossible situation to be in as WSG uses it's own data source that says one thing, whilst a garage that's on WSG's approved list says another. And to add insult to injury, WSG only covers a capped labour rate, so you're already out of pocket even if WSG agrees to cover the requested labour time. I decided to take the financial hit as it had been a couple of weeks at this stage, the car still needed fixed and I'm sure the garage owner was losing as much patience as I was. When they stripped the car they found additional issues that they said they would not charge extra labour hours for even though it was in addition to the originally quoted work. I relayed this to WSG to see if they would cover the parts and the labour. They agreed to cover the parts but would not bridge the gap in the labour, meaning that I was still out of pocket for the word required. The customer service I received from Mark (who has glowing reviews here which is wild) was completely and utterly unacceptable. He wrote to me in an email on 21st July 2026:

"Afternoon

This is my final response to this issue,

[...]

We will not cover any more labour, any difference is for you to cover"

I've no doubt the company is going to respond to say they cannot find me as a customer which is quite frankly cowardly behaviour as a business. I have made a complaint to the car sales business I bought the car from as their corporate customers should be aware of things like this - I think it damages their reputation too.

Received a very friendly and helpful welcome call from Mark. Great service.

Just spoke to Mark who had a fabulous Irish accent which i could listen to all day! The call itself was short but sweet, informative and polite! Thanks Mark!