Stuart C from WSG has been fantastic in handling two claims I've had this month. He was really keen to help. For example, I notified WSG with an issue with my car and within 24hrs the claim was review... Voir plus
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Recieved a call from then after buying a car with their warranty. Mark from customer services was incredibly polite and helpful. The warrenty in general is thorough and well layed out. Would definatel... Voir plus
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Superstar Mark! WSG gave me a wonderful introduction call today after easily setting up a Warranty policy with them through my dealer AH Specialist Cars. It was quick and easy, and gave me a wonderful... Voir plus
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Had a welcome call from a very cheerful Mark. He explained the policy details and sent out some further information that I needed whilst on the call. Very efficient.
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À propos de l'entreprise
À propos de Warranty Solutions Group Ltd
Écrit par l'entreprise
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Coordonnées de contact
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, Royaume-Uni
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4,7
Excellent
2 k avis
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I had two seperate opinions for an…
I had two seperate opinions for an engine rebuild or strip and replace. Really rude on the phone and expect me to front the cost of a full strip, which two garages have said it outweighs the cost of a new engine. Really poor service.
11 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi RFFF,
We're sorry to read your review.
We have been trying to find you as a customer on our system but haven't been successful.
So, we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch by calling our Customer Liaison Manager David on 01296 840798.
We look forward to hearing from you.
Kindest Regards,
Customer Care
Mark was really helpful and incredibly…
Mark was really helpful and incredibly polite. Gave me lots of useful information and how to contact them best. Can’t fault it
11 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Freddie!
We’re pleased to hear that Mark was so helpful and polite, and that he provided you with all the information you needed.
It’s great to know you were happy with the service and found everything clear and straightforward.
We’ll be sure to pass your kind words on to Mark!
Best Wishes,
Customer Care
Great introduction
Great introduction and once all was explained was impressed at the level of cover for and older vehicle and the term given.
11 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback George!
We’re delighted to hear that you were impressed with the level of cover and the term available for your vehicle.
It’s great to know that everything was clearly explained and that you were happy with the service.
We really appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
Courtesy call from Mark
Courtesy call from Mark, after I recently bought a second hand car. Mark was very reassuring and was able to explain how the warranty works.
11 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Ben!
We’re pleased to hear that Mark’s courtesy call was reassuring and that he was able to clearly explain how your warranty works.
Providing clear and helpful support is something we pride ourselves on. We’ll be sure to pass your lovely feedback on to Mark!
Best Wishes,
Customer Care
First time car
First time car. Mark was great explaining everything to me. Very happy customer.
11 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Detek!
We’re pleased to hear that Mark made your first car experience such a positive one and took the time to explain everything clearly.
We’ll be sure to pass your kind words on to him.
Congratulations on your first car, and we hope you enjoy every moment of it!
Best Wishes,
Customer Care
Very polite did not rush the term's and…
Very polite did not rush the term's and conditions explained everything I needed to know.
Very helpful.
10 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Paul!
We’re pleased to hear that you found the service polite, thorough, and helpful.
Taking the time to explain the terms and conditions clearly is really important to us, so it’s great to know you felt fully informed and comfortable.
We really appreciate you sharing your experience!
Best Wishes,
Customer Care
very lovely company
very lovely company, so so kind and understanding over the phone. explained everything very throughly and were super helpful! very good lengthy warranty as well. i was on call to mark, who was very helpful and very kind while explaining my warranty! thank you
10 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Freya!
We’re thrilled to hear that you found our team kind, understanding and helpful, and that everything was explained clearly during your call.
We’re pleased that you’re happy with your warranty and feel confident in the cover you have.
Thank you for choosing WSG, and we look forward to supporting you throughout your warranty!
Best Wishes,
Customer Care
I missed a couple of calls
I missed a couple of calls, so decided to call them back today.
Spoke to Tate and we talked over a couple of things.
Very helpful.
7 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Sonia!
We’re pleased to hear that you decided to give us a call back and that Tate was able to help with your queries.
It’s great to know that you found Tate helpful and that he was able to talk through everything with you.
Thank you for choosing WSG, and we’re always here if you need any further assistance!
Best Wishes,
Customer Care
Welcome call ...
Just had a "welcome call" from Mark in Ireland.
He made sure I understood the cover.
Very polite and pleasant person!
7 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Ian!
We’re pleased to hear that you had such a positive welcome call with Mark and that he took the time to ensure you fully understood your cover.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Mark was really helpful and explained…
Mark was really helpful and explained everything to me
7 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Jason!
We’re glad to hear that Mark was helpful and took the time to explain everything clearly to you.
We’ll be sure to pass your lovely comments on to Mark.
Thank you for choosing WSG, and we look forward to supporting you throughout your warranty!
Best Wishes,
Customer Care
Just had a welcome call from the very…
Just had a welcome call from the very friendly Mark who was so easy to chat to. I am now more informed about the warranty just purchased on our car.
Thank you
7 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Julue!
We’re pleased to hear that you had such a positive welcome call with Mark and that he was friendly and easy to talk to.
Thank you for choosing WSG, and we look forward to supporting you throughout your warranty!
Best Wishes,
Customer Care
Great Customer service
Had a fantastic welcome call today! The agent Mark with the lovely Irish accent was super friendly and explained my coverage, benefits, and how to use the policy clearly so I feel completely confident moving forward. But also reassuring me that I can call their office for assistance.
6 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Joy!
We’re delighted to hear that you had such a positive welcome call with Mark.
It’s great to know that he took the time to clearly explain your coverage and benefits, leaving you feeling confident about your policy moving forward.
We look forward to supporting you throughout your warranty!
Best Wishes,
Customer Care
welcome call
Had a welcome call from today from Mark who was very friendly and professional
Made feel very at ease knowing I’ve got a good warranty company behind me
6 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Lewis!
We’re thrilled to hear that Mark made such a positive impression during your welcome call.
It’s great to know that his friendly and professional approach helped put you at ease and gave you confidence in having us behind you.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Experience so far has been great
Experience so far has been great. Mark especially has been flexible in arranging call backs for me and is always polite and a pleasure to talk to. Thank you Mark.
6 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Ashley!
We’re pleased to hear that your experience so far has been so positive.
We really appreciate you taking the time to share your experience and thank you for choosing WSG!
Best Wishes,
Customer Care
Great service and follow-up by Jamie…
Great service and follow-up by Jamie the whole process was seamless and easy.
4 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Ray!
We're thrilled to hear that Jamie provided great service and kept you well informed throughout the process.
It's wonderful to know that everything was seamless and easy from start to finish.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Reply promptly
Reply promptly, communications was excellent with the body shop and authorisation to proceed with the repair was fast.
4 août 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Asem!
We're pleased to hear that you experienced prompt responses, excellent communication with the body shop, and a fast repair authorisation process.
Providing a smooth and efficient claims experience is important to us, and we're delighted we could meet your expectations.
We appreciate your support and thank you for choosing WSG!
Best Wishes,
Customer Care
Warning, save your money and avoid these time wasters
Warning, save your money and avoid these time wasters.
I had a vehicle “platinum” warranty including wear and tear valid to 85,000 miles. Had issues with my car and initially relieved to have purchased a warranty for peace of mind.
As per the front page of my warranty
“ Without a warranty in place, you could be facing hefty garage bills should something
unexpectedly go wrong.” Lol. As a typical insurance company, they bury what is actually covered within layers of legalese meaning what they will actually pay out for and what is classed as wear and tear is so narrow that they can reject everything. Despite several issues with my car, only a single (cheapest) was covered. What a waste of time. Sith the warranty I’ve been left with a hefty bill, the bill for the warranty I bought, and had my time wasted faffing around trying to “approve” the repair at the garage for the due process.
To make matters worse, when discussing the claim and policy, the staffs email responses change to incredibly rude single line replies with no hello, thank you, kind regards, or attempt to be polite when I had questions on why it wasn't covered on policy. Seems the team enjoy kicking customers when they are down after rejecting their claim. Don't waste your time.
29 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Mr Giddings,
We were sorry to read your review.
Our Customer Liaison Manager, David, has tried to contact you to discuss your experience but has been unable to reach you.
At your convenience, could you please get in touch with David on 10296 840798, so he can assist you further.
We would appreciate the opportunity to speak with you and address any concerns you may have.
Kind Regards,
Customer Care
Fantastic start
Fantastic start. Mark called to introduce the company, the service and himself. Polite, thorough and seemingly very approachable. Very impressed so far 👍
28 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Dave!
We're pleased to hear that Mark made such a positive first impression.
We really appreciate your kind feedback and look forward to continuing to provide you with excellent service!
Best Wishes,
Customer Care
I find this warranty company always…
I find this warranty company always very helpful and definitely one of the better warranty companies to deal with and I have dealt with many different ones over the years! The last person I spoke to, a Paul Mayhew was extremely helpful, efficient and technical so easy to have a conversation with, credit where credit is due.
8 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Dan!
We're delighted to hear that you've consistently found our team helpful and that we're one of the best warranty companies you've worked with over the years.
It's especially pleasing to hear your feedback about Paul - We'll be sure to pass on your kind words.
We truly appreciate your support and look forward to continuing to provide you with the high level of service you expect from WSG!
Best Wishes,
Customer Care
Well where do i start .I bought my van…
Well where do i start .I bought my van from a dealer 4 months ago with a full service history and after a couple of months i started having problems with the gearbox .I took it to a repair shop where it was diagnosed with first gear damage which had caused the shaft bearings to diiterrate. To fix it it would need to have a reconditioned gearbox.went to claim through the warranty and had a nightmare just getting hold of them.They asked for every thing but the kitchen sink for the claim.i produced the report the estimate photos and videos of the damage .They kept fobbing me off asking for detailed parts lists basically everything to try get out of paying out.The conclusion was that it was wear and tear and it wasn't covered This company will do everything they can to not pay out.The diagnoses on the gear box clearly stated that damage was down to a failing first gear.WARRANTY SOLUTIONS SHOULD BE AVOIDED AT ALL COSTS BECASE BELIVE ME IT WILL COST YOU.
27 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Ian,
We're sorry to read your review.
In order to review a claim, the claims engineer will need to know what the cause of the fault is that needs repairing.
During the claim, we asked for further information.
After obtaining the information, it was found that the cause of failure was wear.
The Silver plan type for vehicles of any age or mileage, unlike the Platinum plan type, does not cover parts that need renewal when they have naturally and inevitably occurred as a result of normal wear or when the component(s) reach the end of their working life.
Please accept our apologies that we that we did not meet your expectations and understand your frustration that the cause was due to wear as confirmed with the repairer.
Kind Regards,
Customer Care
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