Stuart C from WSG has been fantastic in handling two claims I've had this month. He was really keen to help. For example, I notified WSG with an issue with my car and within 24hrs the claim was review... Voir plus
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Shorty after buying a car (including a warranty with Warranty Solutions) I received a call from Mark from the customer services team there. Mark was friendly and helpful with information he gave me re... Voir plus
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Recieved a call from then after buying a car with their warranty. Mark from customer services was incredibly polite and helpful. The warrenty in general is thorough and well layed out. Would definatel... Voir plus
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Superstar Mark! WSG gave me a wonderful introduction call today after easily setting up a Warranty policy with them through my dealer AH Specialist Cars. It was quick and easy, and gave me a wonderful... Voir plus
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À propos de l'entreprise
À propos de Warranty Solutions Group Ltd
Écrit par l'entreprise
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Coordonnées de contact
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, Royaume-Uni
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4,7
Excellent
2 k avis
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Fantastic start
Fantastic start. Mark called to introduce the company, the service and himself. Polite, thorough and seemingly very approachable. Very impressed so far 👍
28 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Dave!
We're pleased to hear that Mark made such a positive first impression.
We really appreciate your kind feedback and look forward to continuing to provide you with excellent service!
Best Wishes,
Customer Care
I find this warranty company always…
I find this warranty company always very helpful and definitely one of the better warranty companies to deal with and I have dealt with many different ones over the years! The last person I spoke to, a Paul Mayhew was extremely helpful, efficient and technical so easy to have a conversation with, credit where credit is due.
8 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Dan!
We're delighted to hear that you've consistently found our team helpful and that we're one of the best warranty companies you've worked with over the years.
It's especially pleasing to hear your feedback about Paul - We'll be sure to pass on your kind words.
We truly appreciate your support and look forward to continuing to provide you with the high level of service you expect from WSG!
Best Wishes,
Customer Care
Well where do i start .I bought my van…
Well where do i start .I bought my van from a dealer 4 months ago with a full service history and after a couple of months i started having problems with the gearbox .I took it to a repair shop where it was diagnosed with first gear damage which had caused the shaft bearings to diiterrate. To fix it it would need to have a reconditioned gearbox.went to claim through the warranty and had a nightmare just getting hold of them.They asked for every thing but the kitchen sink for the claim.i produced the report the estimate photos and videos of the damage .They kept fobbing me off asking for detailed parts lists basically everything to try get out of paying out.The conclusion was that it was wear and tear and it wasn't covered This company will do everything they can to not pay out.The diagnoses on the gear box clearly stated that damage was down to a failing first gear.WARRANTY SOLUTIONS SHOULD BE AVOIDED AT ALL COSTS BECASE BELIVE ME IT WILL COST YOU.
27 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi Ian,
We're sorry to read your review.
In order to review a claim, the claims engineer will need to know what the cause of the fault is that needs repairing.
During the claim, we asked for further information.
After obtaining the information, it was found that the cause of failure was wear.
The Silver plan type for vehicles of any age or mileage, unlike the Platinum plan type, does not cover parts that need renewal when they have naturally and inevitably occurred as a result of normal wear or when the component(s) reach the end of their working life.
Please accept our apologies that we that we did not meet your expectations and understand your frustration that the cause was due to wear as confirmed with the repairer.
Kind Regards,
Customer Care
The customer service from Stuart was…
The customer service from Stuart was impeccable - super fast and efficient from the moment I got in touch. Issue fully resolved without hassle. Thank you!
27 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Luke!
We're pleased to hear that Stuart provided such fast, efficient, and impeccable customer service.
It's great to know your issue was resolved quickly and without any hassle.
We really appreciate your feedback!
Best Wishes,
Customer Care
Excellent customer service
Excellent customer service!
I had a tricky time dealing with the garage fixing my car but Stuart at Warranty Solutions remained professional, kept me reassured and worked hard to process the claim with the garage. Thank you, it is very much appreciated
23 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for taking the time to leave a review Nicola!
We're delighted to hear that Stuart was able to support you through what we appreciate was a challenging situation with the garage - We'll be sure to pass on your kind words to him.
Providing reassurance and excellent customer service is something we pride ourselves on, and we're so pleased we could help.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Helpful
Very courteous agent. Explained my warranty and answered my questions.
21 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Margaret!
We're pleased to hear that our agent was courteous, took the time to explain your warranty clearly, and answered all of your questions.
We appreciate you choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Terrible service t
Terrible service takes them days to reply to emails and phoning payment department is awful 7 times I rang and no answer. I paid the garage direct and after having my car back 2 weeks I'm still waiting for them to reimburse me the money which they have said it takes 14 working days to transfer money so you have to wait over 3 weeks to get money back .
21 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Hi,
We're sorry to read your review.
Due to the limited information provided, we haven't been able to find your details on our system.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at crmanager@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for Kirston.
We look forward to hearing from you.
Kindest Regards,
Customer Care
Mark was polite, friendly & Professional
Mark was polite & friendly, I couldn't take the call yesterday when he initially called so I booked in for 8.30 the next morning where he promptly called at the time agreed
Explained everything regarding my warranty in full and answered the questions I raised, thank you very professional
21 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback!
We're pleased to hear that Mark provided such friendly and professional service.
It's great to know he called promptly at the agreed time, took the time to explain your warranty clearly, and answered all of your questions.
We really appreciate your review and thank you for choosing WSG!
Best Wishes,
Customer Care
Simply Outstanding
Outstanding service from start to finish. Paul K dealt with my enquiry with professionalism and care. The case was reviewed super fast and completed without hesitation. What amazing peace of mind it is to have a warranty with this level of support
16 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Peter!
We're thrilled to hear that you received such excellent service from start to finish.
It's wonderful to know that Paul K handled your enquiry with professionalism and care, and that your case was reviewed and completed so quickly.
Providing peace of mind through responsive and reliable support is exactly what we strive for.
We truly appreciate your feedback and thank you for choosing WSG!
Best Wishes,
Customer Care
Mark was very helpful & kind
Mark was very helpful & kind. Very welcoming & a quick phone call.
17 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Daniel!
We're pleased to hear that Mark was helpful, kind, and welcoming. Providing friendly and efficient service is something we strive for, and we're glad your experience reflected that.
We appreciate your feedback!
Best Wishes,
Customer Care
I used Warranty Solutions Group for…
I used Warranty Solutions Group for nearly three years and gave them a significant amount of business during that time. While I was working with them, we had an agreed labour rate of £90 per hour, and that was the basis on which warranties were sold to my customers.
After I decided to stop using Warranty Solutions Group and move to a self-funded warranty model, the experience for my existing customers changed dramatically. Customers who purchased top-level Platinum warranties through my dealership are now finding it unnecessarily difficult to make claims.
The labour rate has been reduced from the agreed £90 per hour to just £60 per hour for these customers, despite the warranties being sold when the agreed rate was £90. On top of that, the warranty policy covers one hour of diagnostic time, yet they are only offering £30 for half an hour of diagnostics, leaving customers and repairers out of pocket.
I've also been receiving complaints directly from customers about the way their claims have been handled. Some have been told that repairs aren't covered when, based on the warranty they purchased, they believe they should be. This has caused frustration for my customers and reflects badly on my business, even though I sold these warranties in good faith.
As a dealer, it's damaging to recommend and sell a warranty product to customers only for the provider not to honour what was agreed at the point of sale. That damages trust with customers and leaves the dealer carrying the reputational risk.
For a company with such a strong reputation, this has been extremely disappointing. There seems to be very little loyalty to the dealers who helped build their business, and ultimately it's the customers who suffer.
Based on my experience, I would not recommend Warranty Solutions Group to other dealers. I'd urge anyone considering using them to think very carefully before partnering with them. In my opinion, this has been bad business for both my customers and my dealership.
20 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for sharing your feedback and for your past partnership with us over the last three years.
We take all feedback from our dealer network seriously, and we are genuinely sorry to hear that you feel this way.
WSG Ltd worked with you at all times to accommodate you and your warranty holders.
The warranties issued do have a standard labour rate of up to £65.00 per hour plus VAT, as written in the warranty booklet, which will be honoured in the event of any valid claims.
All live warranty agreements remain bound by the specific terms and conditions as per the warranty schedule and booklet from the point of registration, as provided to your customers.
Our Platinum and Gold warranties do accept reasonable diagnosis costs and if diagnosis poof is provided, we will gladly review that cost.
With regards to loyalty, WSG Ltd worked with you from day one and our account manager worked tirelessly to maintain contact and feedback.
While we were naturally disappointed by your choice to stop using our services, we respect your decision.
Our dealer partners are our business, and we are deeply committed to supporting them and warranty holders with valid claims.
It is disheartening to hear that your experience did not reflect these core values over the three years of joint business, and we do address that every business model is tailored individually.
With regards to the significant amount of business during the time, we have accepted claims that have exceeded your significant business amount.
Should you have any claims that you wish to make, we please ask that the claim is initiated by the warranty holder.
Further to the above, we wish you every success going forward.
Kind Regards,
Customer Care
Excellent super fast service no issues…
Excellent super fast service no issues and Ben was brilliant
16 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Astgil!
We’re pleased to hear that you received a fast and seamless service, and that Ben provided such great support - We’ll be sure to share your kind words with him.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Warranty with my purchased vehicle?
I purchased a new vehicle from a local car sales and they said it came with a warranty. I assumed they meant with themselves and it wasn't explained that it would be with a separate company, however on hand over day the one salesperson was very bury as he had three vehicles going out that morning. A few days later I received two emails from a company calling themselves Warranty solutions Group, I did not think too much more of it at the time. Today I received a phone call a call from Mark from Warranty Solutions. He was a very nice man and went over a few things re a policy and security etc. There was no hard sell to extend at this time, which was a relief. He asked if I wanted to receive a call nearer to when the policy end and I said yes. So far based on this call Warranty Solutions have provided a good service.
16 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for taking the time to share your experience Phil!
We're pleased to hear that Mark provided a friendly and informative service, taking the time to explain your warranty policy and answer your questions clearly.
We understand that the warranty process may not always be fully explained at the point of vehicle purchase, so we're glad we could help clarify everything for you.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Had a Quick chat with Mark
Had a Quick chat with Mark . Easy to understand and helpful.
15 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback!
We're pleased to hear that Mark was helpful and easy to understand during your conversation.
Providing clear, friendly service is something we strive for, and it's great to know Mark made a positive impression.
We really appreciate your support!
Best Wishes,
Customer Care
Spoke with Mark regarding my new car…
Spoke with Mark regarding my new car warranty. So pleasant and straightforward. Thanks again Mark!
15 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Amy!
We're delighted to hear that Mark made arranging your car warranty such a pleasant and straightforward experience.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Réponse de Warranty Solutions Group Ltd
Thank you for your review Luke!
We're pleased to hear that Tate made the process easy, quick, and helpful.
We appreciate you choosing Warranty Solutions Group!
Best Wishes,
Customer Care
I spoke to a brilliant Irish chap named…
I spoke to a brilliant Irish chap named mark, who was really helpful and honestly a genuine top man and would definitely recommend warranty soloutions group ltd
15 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Liam!
We're thrilled to hear that Mark provided such helpful and friendly service.
Thank you for your recommendation and for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Took out a warranty with this company…
Took out a warranty with this company and was recently contacted regarding my potential renewal, very quick, simple and Mark was straight to the point.
15 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for your review Alfie!
We're pleased to hear that your renewal process was quick, simple, and straightforward.
We truly appreciate your continued trust in us and look forward to supporting you in the future!
Best Wishes,
Customer Care
Taken out a years warranty with this…
Taken out a years warranty with this company as recommended by the dealership where we recently bought our used car. Michael was the chap who gave me a very friendly call introducing the company, obviously I haven’t had to use the policy yet and I hope I don’t have to but if I should have to I hope it will be just as friendly and easy to make a claim!
15 juillet 2026
Avis spontané
Réponse de Warranty Solutions Group Ltd
Thank you for taking the time to leave a review Louise!
We're delighted to hear that Michael made a positive first impression and provided a friendly introduction to WSG and your warranty cover.
We hope that you won't need to make a claim, however if you ever do need to use your warranty, our team will be here to make the process as straightforward and supportive as possible!
Best Wishes,
Customer Care
Réponse de Warranty Solutions Group Ltd
Thank you for your feedback Bernard!
We're pleased to hear that you received great customer service from Mark.
Thank you for choosing WSG!
Best Wishes,
Customer Care
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