I bought bread milk and eggs. I was expecting genuine farm quality stuff.. my dad has farm so I know how those things are supposed to taste. Bread was disappointing - definitely not fresh, arrive... Voir plus
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Arda from Watson's Pantry just knocked on the door and offered a deal that’s honestly a no-brainer: 20% off everything for 3 months, completely free delivery even on a single item, and no subscription... Voir plus
Constant Log in issues with the website and online ordering. Inflexibility on having different options weekly so you have to cancel and set up different items each week. Stock issues without indicatin... Voir plus
L'entreprise a répondu
Wonderful service, never had a missed delivery. Lovely to have my milk on the doorstep before breakfast. Easy to amend any order or add to it.
À propos de l'entreprise
À propos de Watsons Pantry
Écrit par l'entreprise
Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.
When you shop with us, you’ll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.
We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery that’s always free.
Coordonnées de contact
3,5
Moyen
191 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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l talked with the guy to send me only…
l talked with the guy to send me only one time to see quality of the product but they start to send regularly without my permition and l told them to send whole milk they send semiscimmed every thing is wrong.
27 mai 2025
Avis spontané
Réponse de Watsons Pantry
Hi Atilla,
Thank you for your feedback regarding your recent experience with our service.
I sincerely apologize for the inconvenience you've faced, particularly with the unexpected regular deliveries and the incorrect milk type.
Please rest assured that we are taking your concerns seriously and are actively working to rectify these issues. Your input is invaluable in helping us improve our operations and ensure that we meet your expectations moving forward.
If you have any further questions or need assistance, please feel free to reach out. We appreciate your understanding and patience as we work to enhance our service.
Warm Regards,
Seemab Sarfraz
Not interested
It's 2025, get flyers or let people sign up via the QR code I had to scan 5 times! Knocked on my door twice on a bank holiday! Chap was nice but it's just rude to do d2d on a bank holiday.
Or just let people order when they feel like it, don't push people to buy now so the sales person needs a confirmation order number.
26 mai 2025
Avis spontané
Réponse de Watsons Pantry
Hi Sally,
Thank you for your review, and I apologize for any inconvenience caused by cold calling on a bank holiday.
I would be happy to have a further look into this for you therefore, I have sent you a separate email for more information, in order to assist.
Could you please send us your first line of address, postcode, or any related information to our admin team at customerservices@watsonspantry.co.uk So, This will help us determine if the visits are related to our service.
Please rest assured that we take your concerns very seriously and are actively addressing them internally to prevent such occurrences in the future.
Thank you for your understanding.
Best Regards,
Seemab Sarfraz
Ive tried to cancel my order
Ive tried to cancel my order, delete my account, and called them but they hung up, they keep on trying to take my money when i don’t want them to deliver any more service to my house.
25 mai 2025
Avis spontané
Réponse de Watsons Pantry
Hi Airidas,
We appreciate you bringing your concerns to our attention. We understand that you've experienced difficulties with canceling your order and deleting your account, and we want to assure you that we are looking into this matter.
To assist you better, we have sent you a separate email requesting additional details. Your feedback is valuable to us, and we are committed to addressing your concerns.
Thank you for your understanding, and please feel free to reach out if you have any further questions or need assistance.
Kind Regards,
Seemab Sarfraz
We sign up as a try after lovely lad…
We sign up as a try after lovely lad knock on our door. We usually use competitors but cheaper prices with Watson encourage us to try. We have been told everything will be delivered from local farms. To our surprise milk was nothing different then store bought and nowhere near from midland’s and eggs have been from Cornwall. Do not use if you like your local fresh milk. They just delivered store bought items with their own label.
6 mai 2025
Avis spontané
Réponse de Watsons Pantry
Hi Monika,
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and understand your concerns regarding the sourcing of our products.
At our company, we strive to support British farms; however, we also work with various depots and suppliers across different regions to ensure we can provide quality products to our customers. We sincerely apologize for any confusion regarding the origin of our milk and eggs.
Your input is invaluable, and we have passed your feedback along to our management team for further consideration. We genuinely appreciate your support and are committed to improving your experience in the future.
If you have any further questions or concerns, please don’t hesitate to reach out. We are here to help.
Warm Regards,
Seemab Sarfraz
Farm fresh milk and eggs it is
Vinita was lovely. Was very patient throughout the time with me. Helped me with the new technology. Excited about my fresh milk and eggs.
21 mai 2025
Avis spontané
Always delivered on time and early too
21 mai 2025
Avis spontané
Intrusive Cold Calling
Continuous cold calling from 4:30pm to after 8pm in one evening. Repeatedly rang the door bell and rapped on the door but left before I could answer each time. It seems like the sales people went up and down the houses on the street pressing all the bells and leaving without waiting for an answer.
At one point a sales person just stood on my doorstep for several minutes in front of my window on her phone.
I have already had 2 cold calls from this company previously where I spoke to the sales person and declined.
20 mai 2025
Avis spontané
Réponse de Watsons Pantry
Hi,
Thank you for taking the time to share your experience. We sincerely apologize for the disturbances caused by our sales team during their outreach efforts. It is never our intention to inconvenience anyone, and we appreciate your feedback regarding our approach.
We take your concerns seriously and will review our practices to ensure they align with our commitment to respectful and considerate communication. Your input is invaluable in helping us enhance our services and outreach methods.
If you have any further concerns or feedback, please do not hesitate to reach out. Your satisfaction is important to us.
Kind regards,
Seemab Sarfraz
Knocked on my door seven times
Knocked on my door seven times this evening, left so quickly the first three times i missed them, have since been ignoring the door as seen the same lady on camera every time. Ridiculous and intrusive, do not give them a penny.
20 mai 2025
Avis spontané
Réponse de Watsons Pantry
Hi,
Thank you for sharing your experience with us. We sincerely apologize for the repeated disturbances you encountered. We understand how frustrating and intrusive this must have felt, and we appreciate you bringing it to our attention.
Your feedback is important, and we will address this matter with our team to ensure that our representatives are more respectful of our customers' privacy in the future.
If you have any further concerns or would like to discuss this matter directly, please feel free to reach out to us. We value your input and are committed to improving our services.
Kind Regards,
Seemab Sarfraz
Faizan was amazing
Faizan was amazing, came to my door and told me about the fresh milk and free delivery. I love the idea of a milk man and am happy to support
16 mai 2025
Avis spontané
Just signed up!
I haven’t had a delivery yet as today, I signed up to this service for my mom when the lovely Gia knocked on her door. She explained the service and showed us how to sign up and make our first order. She was lovely and polite the whole time. Thankyou for helping us and making our day that little bit better!
13 mai 2025
Avis spontané
Don't sign up when cold called!
Signed up via somebody knocking on my door. Wish I hadn't. First delivery didnt go well - promised delivery by 7am by 8.30am still no produce.
Called and told it was out for delivery but running late! Asked to cancel my account and all future orders. If you can't get the first one right then it's not going any further. I was told someone would call me back to cancel my account - NO CALL BACK!!! I will be calling again and will definitely NOT be recommending the company to friends and family. In fact I will actively tell people to avoid this company.
Lesson learnt - don't sign up at the doorstep!
10 mai 2025
Avis spontané
Réponse de Watsons Pantry
Hi Paula,
Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you encountered with your first delivery and the subsequent lack of communication regarding your account cancellation. Your experience is important to us, and we sincerely apologize for any frustration this has caused.
We have taken your feedback seriously and are currently investigating the matter with our team to ensure improvements are made. If you would be open to it, we would greatly appreciate the opportunity to serve you better in the future.
Thank you for your understanding, and we hope to have the chance to regain your trust.
Kind regards,
Seemab Sarfraz
Knocked on the door twice today trying…
Knocked on the door twice today trying to sell their products despite several no cold calling signs, I already told her I wasn't interested the first time, will be reporting to trading standards as it is illegal to ignore the signs
9 mai 2025
Avis spontané
Réponse de Watsons Pantry
Hi,
Thank you for taking the time to share your experience with us. We truly value your feedback and want to sincerely apologize for any inconvenience caused by the recent visit from our canvassing team.
We understand your concerns, and we want to assure you that the issue has been addressed with our team to prevent any future occurrences. We strive to respect the preferences of all our community members and appreciate your understanding as we work to improve.
If you have any further concerns or feedback, please do not hesitate to reach out. Your satisfaction is important to us.
Warm regards,
Seemab Sarfraz
Deliveries to the doorstep :)
Rumie knocked at my door at approximately 8:30 pm. This wasn't a problem. It's not too late, and it's a good time to catch potential customers. It also showed me that Rumie was promoting Watson's Pantry because she believes in them enough to work into the evening to spread the word to the public about the potential of a valuable service, much the same as the local milkman previously did, and Watson's Pantry brings back a similar service.
Rumie was an incredibly personable young woman with a strong sense of integrity and common sense, which shows through when she's discussing Watson's Pantry. I would recommend trying this service and seeing the benefits of milk doorstep deliveries.
7 mai 2025
Avis spontané
Very poor company
They Keep taking money out the account when i cancel Everything and Very poor for a company
7 mai 2025
Avis spontané
Réponse de Watsons Pantry
Hi Dale,
Thank you for taking the time to review our service.
I sincerely apologize for the inconvenience and frustration you've experienced with our payment process. I would be happy to look into this further for you, so I have sent you a separate email to gather more information and assist you.
We value all of our customers, and your feedback is incredibly important to us. We are continually reviewing our operations to improve your experience and provide the service you deserve.
Should you require any further assistance, please do not hesitate to get back in contact with us!
Best regards,
Zile Huma.
Won't stop knocking my front door
Won't stop knocking my front door, despite no cold calling sign. No hope for the company if they can't even respect people's property.
6 mai 2025
Avis spontané
Réponse de Watsons Pantry
Hi,
Thank you for taking the time to review our service.
I would like to extend my apologies for the inconvenience and frustration you experienced with our cold calling.
I would be happy to have a further look into this for you therefore, I have sent you a separate email for more information, in order to assist.
I kindly ask you to check your inbox and respond at your earliest convenience. This will help us escalate the issue and ensure your concerns are addressed.
Should you require any further assistance, please do not hesitate to get back into contact with us!
Best Regards,
M.Ali
Staff keep knocking
Staff keep banging on my door and ignoring the no cold callers sign. About to report them.
6 mai 2025
Avis spontané
Réponse de Watsons Pantry
Hi Jared,
Thank you for taking the time to review our service.
I apologize for any inconvenience caused by our cold calling.
I would be happy to have a further look into this for you therefore, I have sent you a separate email for more information, in order to assist.
I kindly ask you to check your inbox and respond at your earliest convenience. This will help us escalate the issue and ensure your concerns are addressed.
Thank you for your understanding. Should you require any further assistance, please do not hesitate to get back in contact with us!
Best Regards,
M.Ali
brilliant service and good reasonable…
brilliant service and good reasonable prices.
glad to be a customer
6 mai 2025
Avis spontané
Persistent.
I very clearly have a no cold calling sign on my door and when I pointed this out to the gentleman and explained I never buy anything from door to door cold callers, he told me he was not selling anything then tried to sell me something and despite telling him several times I was not interested he wanted to come back later that evening once I’d thought about it! Reading the reviews I’m glad I said no. Please respect the door signs, Watson’s.
1 mai 2025
Avis spontané
Réponse de Watsons Pantry
Hi Gemma,
Thank you for your review, and I apologize for any inconvenience caused by our cold calling.
I would be happy to have a further look into this for you. therefore, I have sent you a separate email for more information to assist. I kindly ask you to check your inbox and respond at your earliest convenience. This will help us escalate the issue and ensure your concerns are addressed.
Thank you for your understanding.
Best regards,
Zile Huma.
They take money randomly
They take money randomly. I will have to call my bank to block them. I have cancelled orders but they still take money out. Best avoiding them if you don’t want the stress
25 avril 2025
Avis spontané
Réponse de Watsons Pantry
Hi Alan,
Thank you for taking the time to review our service.
I would like to extend my apologies for the inconvenience and frustration you experienced with our service.
I would be happy to have a further look into this for you therefore, I have sent you a separate email for more information, in order to assist. We value all of our customers and your feedback is incredibly important to us and we are continually reviewing our operation to constantly better your deliveries and provide the service you enjoy.
Should you require any further assistance, please do not hesitate to get back in contact with us!
Best Regards,
Zile Huma.
One stare is flattering
One stare is flattering. We had it only 6 weeks before the problem started. We had milk delivered that was unsealed and leaking all over the doorstep. Contacted customer services twice and was completely ignored and 2 weeks later we paused our delivery for holiday and had a confirmation only for only money to be take out and the delivery still came. Our final straw was an unopened yoghurt with 7 days of date left on it had huge fluffy black mould all over it.
Avoid at all costs, brilliant idea but awful products and even worse customer service
20 avril 2025
Avis spontané
Réponse de Watsons Pantry
Hi Jeff,
Thank you for taking the time to share your experience with us.
I sincerely apologize for the issues you've faced with our products and customer service. It is unacceptable that you received unsealed and leaking milk, and I understand how frustrating it must have been to encounter mouldy yoghurt and lack of communication from our team.
We have sent you a separate email to gather more information so that we can assist you better and address your concerns promptly. Your feedback is invaluable to us, and we are committed to improving our services.
Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
Best regards,
Zile Huma.
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