I bought bread milk and eggs. I was expecting genuine farm quality stuff.. my dad has farm so I know how those things are supposed to taste. Bread was disappointing - definitely not fresh, arrive... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Arda from Watson's Pantry just knocked on the door and offered a deal that’s honestly a no-brainer: 20% off everything for 3 months, completely free delivery even on a single item, and no subscription... Voir plus
Constant Log in issues with the website and online ordering. Inflexibility on having different options weekly so you have to cancel and set up different items each week. Stock issues without indicatin... Voir plus
L'entreprise a répondu
Wonderful service, never had a missed delivery. Lovely to have my milk on the doorstep before breakfast. Easy to amend any order or add to it.
À propos de l'entreprise
À propos de Watsons Pantry
Écrit par l'entreprise
Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.
When you shop with us, you’ll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.
We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery that’s always free.
Coordonnées de contact
3,5
Moyen
191 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Started good
Started good, now just taking money out my account and barely getting any stock! £5.80 and I received 1 bottle of milk!! I can't even find the website anymore to cancel so I'll get it blocked by my bank instead!
25 avril 2025
Avis spontané
Réponse de Watsons Pantry
Hi Danielle,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration you’ve experienced with your recent deliveries. This is certainly not the level of service we aim to provide, and we’d like to make things right for you.
We have sent you a separate email for some details, If you could please response to that email, so we can look into this and get it resolved for you.
Your satisfaction means a lot to us, and we’d appreciate the chance to put things right.
Kind Regards
Asad Iqbal
Had three different visits today
Had three different visits today, this is cold calling, please stop
21 avril 2025
Avis spontané
Réponse de Watsons Pantry
Hi Mr. Woulds,
Thank you for your review, and I apologize for any inconvenience caused by our cold calling.
I attempted to call you to gather more information, but unfortunately, I was unable to reach you. We have also sent you an email regarding this matter, and I kindly ask you to check your inbox and respond at your earliest convenience. This will help us escalate the issue and ensure your concerns are addressed.
Thank you for your understanding.
Best regards,
Haris
RIP OFF AND SCAM
Constantly taking money without delivering, money has been continuously taken out my account for a couple weeks, and i havent even realised till today after i got a notification that my payment got declined
18 avril 2025
Avis spontané
Réponse de Watsons Pantry
Hi Amari,
Thank you for your review, and I’m truly sorry to hear about the issues you've faced. We take these matters very seriously and want to resolve this for you as quickly as possible.
We have sent you a separate email to gather more information so that we can assist you effectively. Your satisfaction is important to us, and we appreciate your patience as we work to address this issue.
Thank you for bringing this to our attention.
Best regards,
Haris
Constantly taking money and only had…
Constantly taking money and only had one delivery.
This company is actually Milk & More so I'm assuming the original company wasn't doing so well and re named itself to continue to rip people off
Since my review you claim you have emailed yest I'm still to receive said email and you still continue to take money from my account and not deliver my goods. I will be reporting this fraudulent activity.
4 avril 2025
Avis spontané
Réponse de Watsons Pantry
Hi Lee,
Thank you for your feedback, and I’m truly sorry to hear about the trouble you’re experiencing with your deliveries. We are currently investigating this matter with our depot and can confirm that we emailed you on Tuesday, April 8 at 2:32 PM. We will send another email shortly, and please let us know if you would prefer us to give you a call.
To clarify, Watsons and Milk & More are part of the same family-owned dairy business, Freshways, which has been supplying milk in the UK for over 30 years. While both brands use the same vans and milkmen for deliveries to minimize environmental impact, they operate as separate brands with different product ranges. Watsons caters to larger families looking for bigger pack sizes, while Milk & More focuses on everyday convenience with more frequent deliveries.
We appreciate your understanding and patience as we work to resolve this issue.
Best regards,
Haris
Prices are great, everything else, not so much
Prices are great. But not if you want specific item, or live on a a main road.
My order was delivered at some point this morning, but no knock, or a card through the door or anything.
Additionally, the Skimmed Milk I ordered was replaced with Whole Milk without notice. I can't drink whole milk due to dietary issues. Luckily I have family who will drink it.
--edit--
I have upped my score due to their quick and fair resolution
4 avril 2025
Avis spontané
Réponse de Watsons Pantry
Hi Daniel,
Thank you for your feedback, and I sincerely apologize for the issues you encountered with your recent order. I understand how frustrating it can be to receive a substitute item, especially when it affects your dietary needs.
I have processed a refund for the skimmed milk that was unavailable, which resulted in the substitution with whole milk. We strive to keep our customers informed, and I regret that we fell short in this instance.
I also attempted to call you to discuss this matter further, but unfortunately, I was unable to reach you. Regarding the delivery, we currently do not have a policy to knock on doors, but I appreciate your understanding. Your feedback is invaluable to us, and we are continuously working to improve our service.
If you have any further questions or concerns, please feel free to reach out. Thank you for your understanding, and we hope to serve you better in the future.
Best regards,
Haris
We would like to thank (Roombe)
We would like to thank (Roombe) sorry not sure on the spelling but she was very kind and well mannered very good with elderly and very patient she was informative about everything and explained everything step by step great service would recommend
Dylon&Paige
2 avril 2025
Avis spontané
Always on doorstep you have good
Always on doorstep you have good, items if needed and an email address so you can get goods
1 avril 2025
Avis spontané
Rem was brilliant he explained…
Rem was brilliant he explained everything very clearly. I made my first order Thursday and received it Friday. Rem sent me a message on Friday to check I had received my order which is genuine customer service at its best. Thank you I urge people to please give this new company a try I’m glad I did
27 mars 2025
Avis spontané
Great service
Great service. Glad they knocked on my door after being a bit sceptical about starting up
29 mars 2025
Avis spontané
Clear info given
Remi explained clearly about deliveries and payments. He was very polite and cheerful.
26 mars 2025
Avis spontané
Disgraceful
This company thinks it’s ok to be knocking on peoples doors at 8:30 at night. Utterly disgusting. I report to the police.
24 mars 2025
Avis spontané
Réponse de Watsons Pantry
Dear Rachel,
Thank you for bringing this matter to our attention. I sincerely apologize for the disturbance caused by our team knocking on doors at such a late hour. We take your feedback seriously and are committed to improving our practices.
We have sent you a separate email to gather more information so that we can assist you effectively. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this issue.
If you have any further questions or concerns, please do not hesitate to reach out.
Thank you for your understanding.
Best regards,
Haris
Too late for knocking on doors
The sales team have knocked on our house 3 times today, after being told we weren’t interested this afternoon he came back this evening at 8.15pm.
It’s not acceptable to be knocking on doors so late and when I said I was eating tea and didn’t want to talk he carried on trying to speak to me and mumbled something when he left.
4 mars 2025
Avis spontané
Réponse de Watsons Pantry
Hi Leanne,
Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience caused by our sales team’s repeated visits, especially at such a late hour.
We have sent you a private email to gather more information to ensure that we address this matter appropriately. Your feedback is invaluable in helping us improve our service.
If you have any further concerns or suggestions, please don’t hesitate to reach out. We appreciate your understanding and thank you for bringing this to our attention.
Best regards,
Haris
Great service...
Great service.... Saves me carrying these repeat purchases from the smkts
1 mars 2025
Avis spontané
Great so far
Christian came to our door just over a week ago. He was polite and friendly, a very nice sales team member. I signed up after he told me about the good offers, I know I can get the milk cheaper but everything else is on par with most supermarkets. Had a few deliveries now and everything has been great so far. Great if I've forgotten something knowing I can get it for the weekend or beginning of the week.
28 février 2025
Avis spontané
Same bloke came to my door twice in the…
Same bloke came to my door twice in the same day. Once about 6pm and once at 7.45pm! Why are they knocking on doors so late??? And I have a sign on my door saying no cold callers which I pointed out the first time he came!!!
You've asked for more info and don't know how to reply. But basically my experience was what I've already said. They knocked on my door twice the same day,well evening. 7.45pm is way too late to be out cold calling. Not nice fo older people and people who live on their own. And i know they were knocking on doors later than that. And as I've already stated I have a 'no cold callers' sign on the door. Yes they apologised once I pointed it out but they dhouldnt be knocking in the first place..
24 février 2025
Avis spontané
Réponse de Watsons Pantry
Dear Sue,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the repeated visits and for not respecting your "no cold callers" sign. Your feedback is important to us, and we want to ensure that this does not happen again.
To help us address this issue effectively, we kindly ask you to respond to our request for more information. This will allow us to investigate the matter further and take appropriate action. We appreciate your understanding and cooperation, and we are committed to improving our practices based on your feedback. Thank you for your patience.
Best Regards,
Wajahat Abbasi
Came to my door 3 times in 7 hours!
Came to my door 3 times in one day, 11am, 3 and 7pm said over doorbell I wasn't interested the first time but same bloke came back twice more!
18 février 2025
Avis spontané
Réponse de Watsons Pantry
Good Morning,
We are very sorry to hear this was your experience with one of our canvassers. We will escalate this to our canvassing team to ensure they do not continue to do this - to help us identify the canvasser, please respond to our request for information.
Kind regards,
Steph @ Watsons Pantry
Company is a scam
Company is a scam. You cannot contact them. Made an order with a very nice guy, who installed the app on my phone but nothing arrived but money gone. Be careful people..
14 février 2025
Avis spontané
Réponse de Watsons Pantry
Dear Mr Edwards
We are really sorry for the experience you have had with us, we'd really like to investigate this and resolve for you.
Please can you respond to our request for information so that we can locate your account.
Kind Regards
Customer Services
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