Wavenet Limited Avis 

Reported an issue to Wavenet and - Lorna picked up the call and dealt with the issue, also notified me when the problem has been resolved.
Excellent service and quick respond. 
Well done 🙂

Emus is very responsive and helpful.

Brilliant support. Reece Frendo logged on remotely and resolved several issues for me. Very helpful and professional as usual - thank you Reece.

I don't know where all these 5 stars are coming from because this is hands down the worst company I have ever had to deal with in my life.

Took them 2 months to reply to an email, did not support when our company phone lines dropped out and we had no phones for over 8 hours of trading.

The list is endless but honestly, do not believe the 5 stars, and avoid this company.

David McCree from Wavenet, I contacted directly due to his prior assistance with network issues. Within minutes, David successfully identified and resolved the problem, ensuring my devices were operational. I appreciate the prompt and efficient support provided.

Emus Omamogho was helpful, quick, and managed to set us up with the tech solution that we needed when we were under significant time constraints, working with editors in different time zones. He came through for us. He reduced what would have been a very long, extensive headache into three emails and an activation. Highly recommend.

Unfortunately I can't add 'Zero' stars.
The WORST company to deal with ever. Never answers the phone. They can't even contact Open Reach to do a line check on a failed internet connection. Our company internet has been down for 4 days and they have done nothing. At a cost of £10,000/hr to the business, they aren't interested. can't get through to support, don't answer tickets. just the worse.

Spoke with (Reece Frendo)who is really helpful and sorted out my headset issues really quickly.

Duncan Hood was very helpful, it has been stressing me out for a while as it is my work phone but Duncan was happy to assist and problem was fixed.

Emus was extremely helpful in actioning a change in our direct debit details, ensuring a quick and painless process with the task resolved the same day. Great to have a responsive customer service phone line!

Emus Omamogho was very quick to respond and helpful

We have just started working with Wavenet Ltd and I am really impressed. David McCree has been about the most responsive IT person I've ever worked with and setup has been very painless and speedy. Thanks for all the help we've had so far, Gareth CTO.

Emus was super quick and efficient1.

Great experience so far. Shout out to Emus Omamogho for helping us.

Resolved a firewall issue regarding new software functions being blocked. Very helpful!

I have been asking for copies of our agreements with this company for 4 months. So far they have sent me agreements that expired years ago. The relationship manager does not even know what services he is 'managing' . One star is too generous.

Account executive David McCree really made me feel valued and kept chasing to get me the technical information I needed. Very happy.

Fantastic member of staff - well done!

Issue with access to outlook. Reece quickly established that a colleagues PC had been set up incorrectly. Sorted the original issue and another IT problem, both quickly and professionally. Great to know that we have the back-up & support of a technician like Reece Frendo.

I’m very impressed with the level of support provided by David McRee. His response time was excellent, and my issue was resolved quickly and efficiently.