Websters Surveyors Avis 

We can't recommend Websters Surveyors enough! We had the pleasure of Joss completing a Level 3 survey on the Grade II listed property we are in the process of buying and the level of detail and professionalism throughout the report was extraordinary. Every inch of the property was poured over, with detailed explanations and suggestions throughout. I also had a follow up phone call with Joss to go through some of the more complicated details of the report and he was able to answer all of my questions expertly - thoroughly putting both my husband and I at ease about our upcoming purchase. You'd be silly not to invest in a survey by Websters!

We paid for a full Level 3 Survey on a new-build property in Cheshunt, the most detailed and expensive option due to concerning behaviour from the sellers. We were told it was not needed but we decided to do it thinking we would be covered. What we received was a report that missed multiple obvious and costly defects.

The surveyor failed to identify issues with the garage door and did not note that essential fobs were missing. When we raised this, the response from Reina there was no acknowledgment of error.

More seriously, we also discovered the step outside the back door was completely rotten. This was not mentioned anywhere in the report and ultimately required the replacement of the entire back door with a new PVC unit.

In addition, a window in one of the rooms had been covered in paper tape. We were told this was because the owner was “afraid of spiders”. Once properly inspected, it became clear the tape was hiding a significant gap in the window frame daylight was visible from outside. This window also had to be replaced.

These are not minor or hidden defects. They are the exact type of issues a Level 3 Survey is supposed to identify or, at the very least, flag as concerns. None were recorded, and no warnings were given.

We checked out reviews before using them but I can only assume that most of the reviews are surely for easy jobs. Paying top price for a survey that missed such fundamental problems has resulted in avoidable expense and frustration. Based on our experience, this service was a complete waste of money.

Yes the reason we did not bother replying was because of the issue we had, it turns out that the overall service was lacking. Reason we had not posted this earlier is because we have been busy. Regardless of this poor service

Great communication and very speedy. A follow up call with Joss really helped us to make further decisions and was very valuable. Would recommend. Thank you

Stuart Boughey was an amazing help. Extremely knowledgeable and was able to give excellent advice in regard to the complex outcomes from our survey. Will 100% be recommending him to any friends/family who are looking to have a survey done. Very pleased.

I couldn’t be happier with the service provided. So impressed with the survey produced by Stuart Boughey. He was recommended by a friend and I will be recommending him to all of my friends buying homes. Incredibly knowledgable and took time to explain every item we had questions with on a rather extensive survey. Highly recommend, especially if you are looking to buy an older build!

Really great to deal with. Even when some issues arose around hidden detail that wasn’t on the plans, they dug deeper to help resolve. Even our solicitor was impressed by the quality of the work.

We hired Websters Surveyors to perform a level 3 Survey on a property we are looking to purchase. The worked was carried out quickly and very diligently by Stuart Boughey and the report provided the in-depth information we needed. As we are first time buyers, meeting with Stuart by phone once the survey was complete was essential to understand the possible ramifications of issues identified. Strongly recommended.

Great service and detailed report from the surveyor to help with purchasing a flat. Max also made time to speak with us to discuss the report which was very useful.

Great service, would throughly recommend. Was taken care of by Stuart who did a great job.

Reina was very professional. She was punctual and reliable. She answered all my queries very promptly.

Excellent speedy service.
Would highly recommend.

Great Company to Deal With

Websters were swift and professional in all my dealings with them, a pleasure to deal with.

Thank you

We were very pleased with the thoroughness of the survey report, and the follow-up discussion with Joss was invaluable in helping us understand and clarify the issues identified.

I contacted Websters Surveyors after reading numerous five-star reviews on Trustpilot and Google, and they did not disappoint. Stacey responded quickly to my initial enquiry, answered all of my questions clearly, and they were not only competitively priced but also happy to provide examples of their work so I knew exactly what to expect.

The survey was carried out promptly, and Joss sent the report through shortly afterwards. He also took the time to speak with me by phone to go through the findings and answer any follow-up questions which was invaluable to me. I would not hesitate to recommend Websters Surveyors to anyone in need of a house survey.

Can’t fault the service we have received from Websters Surveyors.
From the initial contact we made with Websters the standard has been fantastic, from quick replies and quotes, to waiting for us to be ready for the survey. Today Joss carried out that survey, the time and care given was second to none. He even spent the time to drop me call after to talk through his findings. Excellent service from start to finish. Couldn’t recommend Websters Surveyors or Joss any higher.

My partner and I are in the process of buying our first place together and we arranged for Websters to do a level 3 survey. Our experience with them has been great, and specifically Joss, who carried out the survey, has been amazing and just so helpful. His report was thorough and clear and he took considerable time afterwards to talk it through with us which gave us so much more confidence about what we were doing. Really appreciated. Highly recommended, and thank you to Joss.

I had an outstanding experience with this surveying team from start to finish.

From the get go, Genevieve was brilliant in the way she received and handled my initial queries, responding quickly with impressive clarity; making the entire booking process very seamless.

In-between, Steview, Monique, and Stacey kept us very well informed of what was happening.

However, the highest praise goes to Stuart for his meticulous and methodical approach, attention to detail, professionalism, and thoroughness. He identified key issues and subtle gaps in the property that we would never event have noticed ourselves in our ocular. He took the time to explain each point clearly, patiently, and in a way we could fully understand in two follow-up calls.

They're pretty booked up as it took us ~2 weeks to get a lot booked in. However, the report was immediately made available to us two working days after the survey with a follow-up call within the another two days - overall the process done within a full week.

Definitely highly recommended!

We recently had a Level 3 Survey on a property we are purchasing. We were impressed with the service and level of detail within the report. Our surveyor, Stuart Boughey, made himself available after we had considered the report to talk through his findings. Would highly recommend.

I'm a first time buyer so was quite new to the process, but really pleased to say that the surveyor I spoke with Stuart made the process a great experience for me. I had a few questions that I didn't really know how to phrase, but he was patient and informative with his responses. I'd definitely recommend.

Really happy with the service provided by Websters. The process was smooth and straightforward from requesting a quote through to discussing the survey report with the surveyor. Out surveyor Stuart was a great help.