Webuyanyhouse.co.uk Avis 

Mark was helpful, knowledgeable and understanding regarding my property and situation. We discussed all options and I felt like I was working with a safe pair of hands. Highly recommended.

Mark was very professional and easy to talk to. He provided all the information that we needed in a timely way.

My property sales consultant Mark Smith was first rate - very professional, friendly and patient with my particular situation. In the end, I didn’t sell due to a change in work related circumstances; however, I will definitely contact Mark again should things change.

Aaron was really friendly, professional and honest. He gave me good advice throughout the service. All agreed within a few weeks, im really happy with the service so far pre sale
Thanks again Aaron Doyle

I had a call set up with Dom Hindmarch and he was very thorough and professional, advising me on what they could offer. Dom has also kept in touch regularly regarding the purchase of my house and although I’m still looking at alternative properties for myself he still remains in contact

Highly recommend, Alex was fantastic to work with.

Great approach from Sheelan Shah , explains so well and gives confidence to carry on a future deal, very happy in this preliminary stage.

At all times considerate and calm with a lot of patience , efficient and attentive.

“Great service from Joe and Sandy made my journey very smooth!”

So far I have been very impressed by the clarity of advice and professionalism of the company representative, Mohammed Naveed. It is early days and I hope I will still to be able to give 5 stars when the process is completed.

I have reflected on my previous review and would like to change it.

I’ve since spoken to Mohammed and feel I was too harsh in my review.

I have received subsequent email and telephone contact from him.

Although I still dispute the timeline of communication.

Thanks

Booked a call with Mohammed Naveed of We But Any House and was very impressed with the professionalism and knowledge given to me.
I will be using their services as soon as I receive probate. I have been given 2 options so I am fully aware of the choices available to me.
I highly recommend Mohammed and the Company.

Mark Smith my consultant was pleasant and very informative, and explain the options to me in laymen's terms.
I explained my current situation, and said I needed a week to see if I can resolve an issue with the sale of the property. He was very understanding, and to his word we arranged a call back a week later.

Very compassionate and not pushy .
Would recommend.

prompt response and polite replies

Sandy offered speedy and great help and assistance.

I have already encountered the following with WBAH

1.Over promise on their initial offer
2.Drop price at 11th hour
3.Use delay and stall tactics

They operate 2 options each with different conditions but both are confusingly in one contract.
One option is they buy your property for cash & the other is a marketing option. I am the Executor for the property I'm selling & in view of it being part of an estate I stressed cash only in my various telephone conversations.
However, verbal answers can be disputed later so I emailed DH - the salesman - with specific questions before signing anything to ensure I had their answers in writing - particularly the fact it was a cash purchase.

The property has a history which was fully declared during the first conversation & all questions asked since have been answered honestly & accurately as is legally required.

DH initially gave me an "option price" of £140k - £150k which I accepted. On 28.11.25 I received a number of phone calls from various people which included arranging for a surveyor to visit the property on 1.12.25 plus a photographer. On 28/11 I also received a call from the "boss" of DH wanting to clarify some details.
You will note their "Written by the Company" declaration on the front of this review page -quote - "No hidden costs, obligations or last-minute renegotiation's in prices" but after that call from his boss DH also rang on 28/11 - saying they had been "re-thinking" & would only offer £130k -£140k. Predictable "Gazundering".

As they were revising the figure below £140k I was free to walk away but I agreed the revised offer & the survey went ahead (or should I say the 10 minute walk round) followed by the photographer. I heard nothing for a week so emailed DH on 9/12. Got a phone call from him the same day and he said he would call me the next day (10th). I'm still waiting!!. Emailed him again on 12/12 & still no response.

If they offer less than £130k I can walk away but if they offer between £130k -£140k & I don't accept - I incur their "penalty charge" of almost £1k.

I sent a strongly worded email on 22.12.25 ( copied below - I have removed the address of the property for privacy reasons). I re-issued the same email as a reminder on 30/12. Still no reply & it is now 4 weeks of silence hence this review.

Here is the email sent 22.12.2025 - no reply received at the time of posting this review

To DH (full name removed for privacy)

The initials WBAH below refer to the company trading or advertising as We Buy Any House.

You are already aware that the survey of the above property was carried out on 1/12. Nothing heard from you by 9/12 hence my email that day. You rang me on 9/12 and said you would ring me the next day. Not only did you not ring but you have failed to contact me at any time since which is both discourteous & totally unacceptable.

You have had 3 weeks to contact me & I have no intention of waiting indefinitely for a response from you. I have prepared a review of my dissatisfaction with WBAH which will be posted on TrustPilot on 31.12. 2025 unless I receive the following answers before that date. Answers in WRITING ONLY as I do not trust verbal "promises" from you.

1. You are aware I stipulated a cash only sale. Are WBAH prepared to buy the above property for a cash price within their revised option price of £130k - £140k offered & agreed on 28/11. You will recall your original option price was £140k - £150k which was suddenly "revised" 3 days before the survey. I believe this practice is commonly known as "Gazundering"

It is interesting to see the WBAH "Written by the Company" declaration on the front of the opening page of TrustPilot - quote - "No hidden costs, obligations or last-minute renegotiation's in prices".

2. If WBAH are not prepared to purchase the above property for a cash price within their revised option price of £130k - £140k please confirm that in writing. If WBAH are unable or unwilling to fulfil their side of the contract then I am under no financial obligation to WBAH & the contract is then null & void.

3. If WBAH are prepared to purchase the above property for a cash price within the revised option price of £130k - £140k then please confirm the actual amount in writing together with a date for completion & payment. In your earlier calls you said "after you agree - payment will be in your bank account within 3 days" so let's see if that is fact or fiction.

As stated - you have until 31.12 2025 to provide a written response to the above questions. If you fail to do so I will assume you are not interested in a cash purchase of the property & will consider myself free from any financial or legal obligation to you.

EDIT 5.1.26 - I have received a verbal apology from DH & a written apology from his boss B together with confirmation that WBAH are unable to proceed with a purchase so I am under no financial obligation to them.

Very professional and helpful
Thank you Sandy

A wonderful lady called Dawn Oakley was my first professional contact. Dawn was knowledgeable, thorough and spent time clearly explaining all the options. Great first impression and consultation!

Read the negative reviews 1st - they make up 10% of Webuyanyhouse.co.uk feedback and are a true reflection of how appalling this company really is. 
My experience began back in July when I contacted Webuyanyhouse.co.uk to sell my property. When I asked why I should choose them over a traditional estate agent or Auction route, I was given the reply 
'We can sell your house in as little 7 days, all costs included and without delays or complications. We offer a slightly lower price than market value, but that's how we can move quickly and efficiently - everything is managed internally'
I did not accept the cash offer but was told 'Our sister company House sales Direct can achieve a better price; they take slightly longer as they work more like an estate agent. Typically, a sale with them takes around 6 weeks to complete'.  Looking at the website promises and keen to sell quickly after being let down by a previous buyer, I accepted the HSD offer. 
Initially, they seem keen, the sales patter makes out that there's loads of interest. Once a price is agreed. This is where the whole process has turned sour for us - passed from sales rep to rep, all making empty promises, messing up even simple tasks like arranging a survey. Disappearing from contact for weeks. Delivering nothing than false completion dates and deceit by non-disclosure who your buyer actually is. 
The property we are selling is possibly one of the easiest transactions for a solicitor/conveyancer to deal with. It's a no chain, freehold, vacant possession. I'll use quotes from the House Sales Direct Website followed by what actually happened to us. 

'Our efficient, fully managed process allows us to sell your property in just 7 days with no delays or complications'

Absolute rubbish. After 17 weeks, the exchange of contracts fell through.  8 weeks for their buyer's solicitor to ask questions. Took so long that the valuation aspect of the survey expired and had to be started over again at week 15. It then came as no surprise that this 2nd Survey came back with Serious structural defects that meant they couldn't complete the sale.  Only one issue had been highlighted on the 1st Survey and HSD had deemed this sufficient enough to proceed with the sale originally.  An absolute waste of 17 weeks when we could have sold by traditional methods with less hassle. Continual excuses and empty promises throughout. 

'We work exclusively with vetted pre-approved cash and mortgage-backed buyers ensuring a faster and more secure sale'

Again, absolute nonsense. Your Cash buyer is the holding company for House Sales Direct (Check Companies House register). They are not just selling your house; they are also the buyer. Surely this would make the whole process smoother as it's an internal transaction? - No, it's a massive conflict of interest, all waiting for the Head Weasel's signature.

'At House Sales Direct we focus on speed, simplicity and reliability'

Really? 17 weeks to fail to complete what should be an internal transaction. The only focus I saw was pressure to leave a 5 star trust pilot review as it obviously affects the sales team individual bonus each month.

Ignore the website - a massive misdescription worthy of a Trading Standards investigation. Look at the negative reviews instead and you'll see a pattern emerging that you'll be dealing with Snakes and Weasels, complete incompetency, and you'll pay for the privilege too if you decide you want to pull out. 
The contract you sign is for 52 weeks too. You're completely tied in. 
Read the House Sales Direct and Ackroyd Legal trust pilot negative reviews too - truly awful. Anyone who takes the time to write a negative review is obviously as equally livid as me. Don't make the same mistake.