WellEasy Avis 

Welleasy continues to provide terrible customer experience. They have a commitment to 'next working day delivery' scrolling across the top of their home page, but experience is of delayed dispatch, including on autoship orders, emails promising dispatch and delivery that don't happen. My usual experience is of delivery taking 4-6 days, and sometimes longer. This is a long term issue at Welleasy, which they don't seem able or motivated to address. Given that customer pay a subscription to shop with the company, meeting basic commitments to the level of service offered should be a priority.

Good delivery. No box damage. Product safe,

I placed one order a months later £48 came from my account for a membership fee , I was not aware that I had to pay a fee to place an order, it was not made clear and must have automatically signed me up

I also tried to make a purchase of 70 pounds today 21/02/2026 and I find myself in the basket with a £48/year subscription that I don't want, I immediately canceled everything, my luck that I noticed this scam, this offer is abusive, something like this should not happen, it should be up to the buyer whether they want it or not, this problem should be reported to consumer protection as soon as possible, too bad because they have good products for sale

I am so happy I found these guys! What an amazing site - I am getting a huge discount and saving so much on my regular items.. It's so expensive to shop organic and healthy these days so I'm really grateful for this site. Also, I had a very minor issue with one product from my recent order and the customer service was incredible. I would highly recommend these guys.. You can also get benefits when you recommend to your friends

This company just tried to take £48 from my debit card a few weeks after placing an order. Would never have knowingly signed up for a £48 membership....

Convenient, genuinely low-carb meals with consistent quality

Well easy? Well impressed! I have now placed three orders with WellEasy and I’ve been delighted with the service, products and prices. I shall certainly continue to shop with them and wholeheartedly recommend them to others.

The only fly in the ointment has been the dreadful performance by the courier, but that’s hardly the fault of WellEasy.

Always a great experience with Welleasy, keep coming back for more

Always happy with products, extensive range and quality. Packed well every time, and eco friendly. A lot of products sold through them are sadly in 'squeezy' and plastic bottles, but a really great range of products more eco packaged

Absolutely love this company. I have nothing bad to say about them at all and have never had any problems with them either. I have been a loyal and happy customer of theirs for well over a year now I think. They are most definitely not a scam/cowboy company and I am forever grateful that they exist. Well done and thank you for your hard work guys.

Plenty of choice, easy to navigate round the website and excellent service plus savings - what’s not to like?
Highly recommended

Quick delivery, excellent value for money and great selection of products. I love that they mark food that’s UPF free

I found their customer service responsive and very helpful.

Honestly such a great company. Has all the best products and such insanely good deals. All the low reviews are from people whom it seems like didn't read the subscription model when they signed up for a free month. This company ROCKS. Things come fast, cheap, and all the healthiest items. Don't miss out, use this service if you seek out healthy foods or have dietary specific needs.

Excellent and service and excellent customer service. They get back to you super quick and resolved everything for me.

I second what Catherine fellow reviewer has written on this specific WellEasy reviewing thread, here's why?

I placed an order to the value of over GBP£200.00 on Friday, 9th January 2026 as sadly, I don't have the inclination nor the capacity to support the mainstream supermarket facilities nearby, partly due to the traumatising manipulative emotional abuse effects living under the same roof with a highly manipulative sociopathic toxic abusive male hellbent on distroying me for his own pleasure and ultimately his own selfish reasons ie I still live with this specific trauma today, tragically for me which has cost me & my only precious most wanted biological child everything I have in terms of maternal emotional fulfilment as a mother and simple domesticity(ie a home sweet home - I'm a typical old school lifelong maternal cancerian female)which has led to a cruel, cruel separation from both mother & young child(parental maternal alienation of my only precious God gifted child since 2017). ie this specific geographical area is a source of intense trauma where I was subjected to the hidden covert *emotionally manipulative abusive toxic behavior in a long term domestic violence setting & the hostility of the neighbourhood in general despite being British born and raised well over half a century ago(I'm 55 in just over 5 months).

*this type of individual has zero remorse nor conscience to be a real genuine gentleman yet will perpetually fabricate / falsify the truth with pathological lies & a smear campaign against myself to literally save himself only from the consequences of his unlawful behaviour actions ie I'm still awaiting some form of remorse and apology that I know I will never receive, of course to do that his type will have to admit fault but I doubt that will ever happen(beware this type of toxic behaviour is genderless etc. & have learnt the hardest most challenging painful way that the fact we didn't appreciate thy sovereign self much to beware of his specific manipulative toxic behaviour type to not attract them in let alone have essential personal boundary perimeters to prevent these specific manipulation behaviour types for taking advantage of our good, kind & generous accommodating natural nature).

Had I known the next working delivery would be a week or fortnight away I wouldn't have been so quick to have placed an order as I literally have zero supplies to break the fast today(Tuesday, 13th January 2026) & can't even do an emergency Ocado shop(fortunately for me the local Ocado service always delivers on time) as I have insufficient funds now given I was forced into a storage facility contract last month due to an short term tenancy eviction order.

I have tried unsuccessfully to cancel this specific order and more importantly cancel the membership as there is no way I can afford to pay extra fees for a grocery service that doesn't deliver.

Order : 158590 made on the 9th January 2026

Updated today(14/01/26) : all in all a satisfactory service provider with the exception of one missing item that was paid for but not included in any of the 2 boxes " Bold Beans Classic Baked Beans" please kindly forward me the missing product line or refund me accordingly, thank you(on the whole it is an impressive service in the fact there was zero broken, spillage , dented cans etc. ie packaged really well despite the minor hiccups of missing items & ahem not so prompt service hence no 5 stars today) 💯thank you!

15/01/26 Friday Update : still zero sign of a response from WellEasy after reporting a missing item from my order having spend well over £200.00 on Friday tells me everything I need to know & I certainly won't take the opportunity to support them again :(,

I second echo what a fellow Ozge trustpilot reviewer has expressed about an unlawful authorised fraudulent annual subscription transaction as I was unfortunately a victim of an unlawful, unauthorised transaction, today(Sunday, 8th February 2026) of £50 despite being led to believe it was cancelled despite my dire unfortunate & unfavourable circumstances. I will continue to shop in person with good independent businesses where & when possible then give these already very privileged & very wealthy greedy business individuals even richer 💯

Just had a reply back stating I made an order on the 29th of January 2026 yet to my knowledge, recollection & knowledge not to mention zero evidence of this but did have the opportunity to cancel the subscription around that the time(of course I did take that opportunity to cancel or so I thought until today 8/2/26 hence the shock of being charged the full subscription rate today 8/2/26 - false inaccurate in a professional business setting appear unreliable not to mention far from unsafe grocery service platform to support

Really disappointed in WellEasy. I absolutely love the concept but in reality it does not deliver. Customer service responses are slow, deliveries are rarely next day as promised and you almost always have at least one item in an order that is broken and spills all over everything else. The recurring order function is also problematic as more than once ive skipped and it’s been sent anyway. I’ve spent a lot of money on WellEasy over the last couple of months as I really wanted to persist with it and the response to my latest complaint about my order being delivered damaged where id asked if I’d get a refund for cancelling my membership was to cancel my membership with no refund due, no compensation offered for the damaged item or the contents of my order that had been spilled all over.

Started well but the products I started the subscription for were discontinued without warning. They often make mistakes in the warehouse, products missing from shipments and wrong quantities shipped. Customer service is ok but it’s a pain to have to keep chasing up mistakes. My last shipment was missing several items which was refunded but they refunded the wrong amount and so needed to chase them up again. I then had to re order the missing items. It’s not worth the subscription to be honest. You can often get cheaper prices from the supermarket when it’s on offer…..