WellEasy Avis 

I love Welleasy, it’s good value for money and the range of products available is fantastic! I also love the seed oil free section and how easy it is to select these products

Great experience with this company. We have bought different products and are really pleased with the quality. We particularly like the Einkorn flour. I’ve been experimenting with it also making my own sourdough starter, always got fantastic results.

Overall, I like using WellEasy. They stock a number of great brands that would be harder to source elsewhere, and pricing is good.

However, it’s not been a hassle-free experience. More than half of my orders have arrived with either missing items or smashed glass jars, leaving me to clean up broken glass and check orders carefully every time. Having to regularly email about damaged items isn’t what I’d expect, especially when paying a yearly membership fee.

Customer service do respond quickly and refund the affected items, and give credit to say sorry, which I appreciate. But the issue keeps happening despite claims that packaging has improved. When you have two babies, you really just want your items to arrive intact, not extra admin.

Its a scam. You order once and they take a subscription. Avoid them

Good products, good prices, good service. I buy from them every month to get the best value.

Gaslighting bunch of scammers this company. My wife ordered with them some months ago, they tried to claim she'd signed 1yr subscription. Of course she had done no such thing. Tips on getting your money back. Step 1: Cancel your payment card immediately (they will take further payments if you do not do this). Step 2: Do not under any circumstances make any further payments to them. Step 3: Contact your payment card provider to lodge your refund claim. Step 4: Provide your card provider with a copy of your original order email/invoice. Step 5: The company will dispute your charge back claim but stand your ground, provide your clear evidence on why you're seeking your refund, and you will prevail just as we have done. Do not allow the situation to become any more complex than this because these scammers rely on overcomplicating what is a very simple situation; of customers being scammed of their money.
Well Easy they are not, Well Scammy they be!

WellEasy made many claims in their reply here; such as "Doing the right thing by our members is core to our ethos" - However, they are in fact lying scammers who rely on creating as much confusion as is possible about their nonsense 'free trial'. They proceed to help themselves to customers money, via taking unauthorised card payments down the line. As I explained, follow the steps I outlined, and you will get your money back; just as my wife got her money back from this Well Scammy so called Business.

I am yet another customer who has been tricked by their "free trial subscription" offer. No information on the recurring charge after my first order. As far as I can see, the actual annual subscription charge is not advertised in advance anywhere on their website or via email; all that happens is a payment is taken and an invoice issued. No notice, nothing until £48 goes out of my bank account on Christmas day for a service I don't need and don't want and that I was tricked into agreeing to (I thought I was just getting a 10% discount). I see this has happened to many other customers and I would like get my money back and help others to do the same. I contacted my bank to dispute the payment; they said it was not technically fraud as I had already bought something else from the company. However I can raise a dispute about the charge, which I have done. If I have no refund within 15 days I can then raise a Visa dispute which I would certainly do. If there's a way to cancel subscriptions or orders on their website it is very well hidden indeed. I only see a popup saying I can do it. I also advise people to get their bank or credit card company to block payments from this company. They still have my card details.

Update 25/12/25: in fairness, I did just find a "reminder" email in my Spam folder.

After placing an order, I cancelled my membership before the free trial ended so I wouldn't get surprised by the payment. I thought I still had the free trial for the rest of the month.
But now I can't check out without paying £48 for the yearly membership.
I emailed them asking them to restore the rest of my free trial. No reply.

No way to remove the scam membership item from the basket when purchasing products. At least they tell you it's gonna auto charge for the year in the basket. But I don't want the trial at all and would prefer to avoid having to manually cancel membership. Plus it's clearly going to be an issue to cancel and only there as a way to scam you into their membership. I'll purchase the products elsewhere thanks.

WellEasy is sucha great website offering a wide range of really excellent products. My family are all Keto and we would we lost without our WellEASY deliveries. They have such a wide range of Keto friendly products and great pricing .It makses being on a Ketogenic diet much easier and affordabe.

Superb company for those that care about what they consume and use. Great prices compared to anywhere else I've found especially if ordering regularly. They also have a really high quality selection of own brand products. Also amazing customer support for any issues. Highly recommended.

Well Easy is a fabulous company! I make so many savings on healthy staples for my cupboards. I use them regularly to stock up! Their customer service is also really good and personable. As long as they continue to provide this level of service, I will happily continue to shop with them.

I'm really happy with the range of food, the price and the speed of delivery. I'd highly recommend, and have done to others!

I have contacted you on numerous occasions regarding my subscription asking for my subscription to be cancelled. I received a statement today from a credit card company which I closed in August showing that you took a payment of £48. I have spoken to Arminda on three different occasions and asked for the subscription to be stopped. S Bertrand

Great prices, very responsive and helpful to suggestions and issues plus lots of healthy, tasty food. What's not to like?

I have been shopping at welleasy for over two years now.
After struggling to find organic options in my local shops, welleasy has meant I am easily able to eat organic everything.
This is so important to me, and without it, I’m not sure how I’d manage to source everything without feeling overwhelmed and stressed.
Not only are the prices better, it’s so easy to shop on, the customer service is wonderful, and there’s always free gifts and further discounts.
The selection is wonderful, it feels so exciting having access to such amazing brands.
I feel this is creating a special ripple effect, a platform where companies with the right ethics can find the clients that value their products - allowing them to thrive and do even more good in the world.
Unlike other supermarkets and online shops, I genuinely trust that this is a company that continually improves and strives to be better in every way. I love the genuine efforts to make healthier food more accessible and sustainable, and I honestly am so grateful to get to support a business like this that is striving to make changes far beyond just ‘easy food shopping’
I recommend it to everyone I know.
Thank you for all that you do.

I find that WellEasy consistently offers the best price available, delivery is super quick and reliable and the choice of product offered seems to be growing / improving all the time. I buy my eco cleaning products, some toiletries and lots and lots of chocolate from here. Always a great shopping experience!

I have been signed up with Welleasy for over a year now. I have some products on Autoship, so a monthly regular delivery, and some things I do separate orders for. Great range of products, which I trust. I am super particular about the quality of the ingredients that I cook with, and they make my life so much easier. The fact that they offer a discount is a very nice bonus. Customer service is superb. And delivery is always super fast. I wholly recommend them. I also get to discover things I never knew existed! Win win.

This company provides excellent service, customer care, quality and value for money. I can’t recommend them enough.

They used to be alright. And they are trying to be there again.