All products well wrapped & delivery was excellent. Everything delivered as expected, new product tried, oven cleaner Miniml has been tried out. Really good no horrible fumes or smell really easy to c... Voir plus
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Lisez les avis des autres
Bought some spices from well easy and they signed me up for a membership I did not want. This was taken from my card with no notification despite your site saying there would be an email. there are co... Voir plus
Always excellent customer service from Well Easy! Great range of products at great prices compared to elsewhere. Always extremely well packaged and no breakages. I love the speedy shipping too. Many t... Voir plus
I wanted to just try one of their products, so ordering online, i thought i might, at some stage, return and so i opened an account. I did not expect or imagine that i might fall into the trap of sign... Voir plus
À propos de l'entreprise
Coordonnées de contact
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
- team@welleasy.co.uk
- welleasy.co.uk
3,3
Moyen
982 avis
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A répondu à 68 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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terrible customer service
had issues with placing an order, unable to change items in my subscription.
contacted the customer service several times but haven't received any answer, and it's been since mid November.
the customer service is terrible.
don't bother!
18 novembre 2025
Avis spontané
Réponse de WellEasy
Hi there!
Thank you for your review — we’re really sorry to hear you’ve had trouble updating your subscription and placing an order. We completely understand how frustrating that is.
We want to reassure you that our Member Wellbeing Team responds within 24 hours when contacted on team@welleasy.co.uk
. From what you’ve described, it sounds like your messages may not have reached our main support channel, which would explain the lack of reply.
Please could you email us directly at team@welleasy.co.uk
with your account email and a quick summary of the issue (and any screenshots if helpful)? We’ll pick this up right away, help you update your subscription, and make sure everything is sorted for you.
We’re really sorry again for the inconvenience — if you contact us on the correct email, we will absolutely take care of this immediately.
Warm regards,
The WellEasy Team
Awful awful customer service
Awful awful customer service. First one order had items that were sent damaged. Poorly packed. Protein crackers packaging ripped and unhygienic to consume. Website is a nightmare to navigate to cancel subscriptions. Had cancelled an order as I would be away but it still was out for delivery. I told them I wouldn’t be in and they couldn’t do anything about it. I then sent someone to take the parcel in but Welleasy have instructed the delivery company to leave it unattended. I never gave permission or did I have the option to give a safe place. The delivery company leaves the item outside a front door on a main rd without alerting anyone in the building and by the time I send someone to take it in it’s gone. Their attitude towards resolving this is so poor. I have not received goods and they are not refunding. It’s their responsibility as they have given the courier the authority to leave something unattended in an unsafe place. They don’t get back to emails in a timely manner either. It’s been 3 weeks. Over two weeks since they reported it to the courier. They are scamming people because they make it so hard for you to cancel anything and then they lump a membership fee onto you for what? The service is an abomination!
20 novembre 2025
Avis spontané
Réponse de WellEasy
Hi there,
Thank you for taking the time to share this — we’re genuinely sorry to read about your experience. What you’ve described isn’t the standard we hold ourselves to, and we completely understand why you’re frustrated.
First of all, regarding the damaged items and the delivery being left unattended: that’s not okay, and we’d always want to put that right. If a parcel is missing or arrives in an unacceptable condition, we will replace or refund wherever we can. Looking after our members properly is central to what we do.
On the customer service side, we’re also sorry you feel you’ve been left waiting. Our Member Wellbeing Team responds within 24 hours on team@welleasy.co.uk
, and that’s the standard we hold ourselves to every day. If you haven’t had a response, it may be that your message went to a different inbox or hasn’t reached us properly — but either way, we want to fix this now. Please email team@welleasy.co.uk
with your order number and a short summary of what’s happened, and we will pick it up right away, investigate fully, and make sure you’re compensated appropriately.
We also want to reassure you about membership value. Our members are covered by our Savings Guarantee, meaning you can never lose out overall — that’s part of our ethos, and we’d never want anyone feeling they’ve paid for a service that hasn’t delivered for them. If this situation has impacted your savings or experience, we will make sure that’s accounted for when we resolve your case.
We’re really sorry again for the upset caused here. If you contact us on team@welleasy.co.uk
, we’ll help you straight away and ensure this is properly put right.
Warm regards,
The WellEasy Team
Good prices
Good prices , great products, quick delivery and good customer service.
Auto shipping still at times confusing for me
30 novembre 2025
Avis spontané
This company is an absolute shambles
This company is an absolute shambles. I have paid my membership fee and have placed two orders which was fine. I have since tried to place another order and cannot place it. I emailed them and eventually got a reply back saying it is because they have noticed 2 different email addresses. I told them which one to use, and informed them I didn’t recognise the other one. Since then I have not heard back, still not able to place an order, this has been since last week. Absolutely disgusted with this company, wish I’d never paid for the membership a waste of money and absolutely no care for their customers. What or whomever they are using to reply back it is totally not acceptable. A extremely disgraceful company.
24 novembre 2025
Avis spontané
Réponse de WellEasy
Hi Pauline,
Thank you for your review, and we’re really sorry to hear how frustrated you’ve been — especially after paying for membership and previously placing orders without issue. We completely understand why this has left you feeling let down.
From what you’ve described, it sounds like your account has been flagged because two different email addresses are showing on the profile. That security step is there to protect members from anyone accessing or ordering from their account without permission. However, we’re sorry that this hasn’t been resolved quickly for you, and that you’ve been left unable to place an order. That isn’t the experience we want anyone to have.
Our Member Wellbeing Team responds within 24 hours via team@welleasy.co.uk
, and if you haven’t heard back since confirming the correct email, we want to pick this up urgently. Please email us again at team@welleasy.co.uk
with your full name and the email you want on the account (and ideally a screenshot of the error you’re seeing at checkout). We’ll get this fixed right away so you can place your order as normal.
We always do right by our members — and if your membership hasn’t delivered the service you expected because of this issue, we’ll make sure that’s put right too. If you decide you’re not happy once we’ve resolved things, we can also review your membership and arrange a refund where appropriate.
We’re sorry again for the inconvenience and the lack of follow-up. Please contact us on team@welleasy.co.uk
and we’ll sort this for you immediately.
Warm regards,
The WellEasy Team
Great service Great staff orders alway…
Great service Great staff orders alway on time so much easier to have order on repeat saves worrying if have put order in or not.
13 novembre 2025
Avis spontané
Great for quality products at the best price
Great products and discounted prices, with speedy delivery. A really good place to find quality items.
16 novembre 2025
Avis spontané
Charged £48 for a subscription that I…
Charged £48 for a subscription that I didnt request or authorise
No response to emails
Updated: a day after this review I had an email from Welleasy to say they would honour the refund and cancel the subscription (that I hadnt asked for)
Its clear from similar reviews that other people are not clear that a subscription has been arranged. This needs to be made very clear.
25 novembre 2025
Avis spontané
Réponse de WellEasy
Hi there!
Thank you for bringing this to our attention — we’re really sorry for the worry and frustration this has caused, especially if you weren’t expecting the charge and haven’t had a reply yet.
To reassure you, we don’t ever take payment for a subscription unless it has been actively selected by the customer (either at checkout or in their account). In some cases, a free trial may have been started and then automatically moved onto a paid plan if it wasn’t cancelled before the trial ended — but we absolutely want to check your specific account to confirm exactly what happened here.
We’re also very sorry if your emails haven’t been answered. That’s not the experience we want anyone to have. Please email us again at team@welleasy.co.uk
(and if you can, include the subject line “Trustpilot – Membership Charge”), and we’ll prioritise this straight away. It’s also worth checking your junk/spam folder just in case our earlier reply landed there.
Once we’ve reviewed your account, we’ll explain the charge clearly and put things right, including arranging a refund if appropriate.
Warm regards,
The WellEasy Team
Is a con company
Is a con company, I realised other people got con the same way I did ,just because I ordered once only for some soy milk with them before they auto enroll me to subscription yearly member that I don’t even realised I did and now the credit card charge second year membership for it ,then I’ve only realised what is happening, is ridiculous how they got you signed up automatically once you purchased something without you even know.. what a tactic to get people money . You better rufund me.
23 novembre 2025
Avis spontané
Réponse de WellEasy
Hi there,,
Thank you for sharing this — we’re really sorry to hear you feel this way. We completely understand how upsetting an unexpected charge can be, and we want to look into this for you immediately.
To reassure you, we never auto-enrol anyone into a paid yearly membership without consent. Membership can only be started by actively selecting it at checkout or in account settings, and an email confirmation is sent when a membership (or trial) begins. That said, we appreciate that sometimes it may not be clear at the time — especially if a free trial was selected which then later rolled into a paid plan which is how WellEasy works.
We absolutely want to resolve this properly and fairly. Please email us at team@welleasy.co.uk
with the email address on your account and the date of the charge, and we’ll review this right away. If it’s been taken in error or you weren’t intending to continue, we’ll put things right, including arranging a refund where appropriate.
We really don’t want any member to feel misled, and we’re sorry this has left you with that impression. Please contact us directly and we’ll sort this for you as quickly as possible.
Warm regards,
The WellEasy Team
I love shopping with WellEasy
I love shopping with WellEasy - it's always got products I haven't tried before and it's always at good prices. I also love that the own-brand products are as good as branded products (especially the collagen)
14 novembre 2025
Avis spontané
Convenient and Good!
I do like the convenience of having the products we regularly use delivered to the door. It's especially good for tinned items. However, sometimes things are not in excellent condition upon arrival ... For example, the salt box was rather bashed by the four pack of tins, and other tins had been dented by each other! Obviously that's not terrible and things are still usable- it just might be be something to consider (eg., when ordering items in paper, like flour, or glass). Overall, though, I'm pretty happy and I like the concept of the company - happy to support this type of business. Delivery is always punctual, too.
14 novembre 2025
Avis spontané
Great Stuff
I came across Well Easy by accident. Browsed their website. Liked what I saw. Made an order.
They have a large variety of different food and drink which have decent ingredients. Something for every one.
The items arrived packed well in the box. Delivery was reasonably quick as well.
Every thing all good.
11 novembre 2025
Avis spontané
order came very quickly and its great service
order came very quickly and its great to know that i can set up order to come ever month so i don't have to worry if i forget. Had been ordering form amazon but not always arriving at last minute get email to say been cancelled. The Staff have been very helpful and very understand with problem i had setting up month order
28 octobre 2025
Avis spontané
my favourite health food online shop
I have been ordering from WellEasy about once a week, the customer service is good and I like the discounted prices and the extra gifts.
13 novembre 2025
Avis spontané
Great selection of items but seriously…
Great selection of items but seriously the shipping is an issue, I’ve placed two orders now both reaching about 9 days!! The second order I still don’t even have yet!
11 novembre 2025
Avis spontané
Réponse de WellEasy
Hi Mikayla,
Thank you for your review — we’re really sorry to hear this has been your experience. A delay of around 9 days is absolutely not normal for WellEasy deliveries, and we completely understand how frustrating that must be, especially with a second order still outstanding.
Our deliveries are sent on a next working day service as standard, so something clearly hasn’t gone right here. We’d really like to look into this urgently to find out what’s happening with your orders and get it resolved for you.
Please contact our Member Wellbeing Team at team@welleasy.co.uk
with your order number(s), and we’ll investigate straight away and make sure you’re taken care of.
Warm regards,
The WellEasy Team
I really didn’t want to leave a low…
I really didn’t want to leave a low rating, but the customer service has been terrible. I paid for a yearly membership that includes next-day delivery, yet none of my parcels ever arrived the next day, some didn’t arrive at all. Customer service kept assuring me “it will come today,” but it never did.
When I asked for a refund for the membership, they suddenly cancelled it on their system and told me I never even had one. I was shocked. I had screenshots and proof, but they didn’t seem to care. It all felt a bit dodgy.
The concept is amazing in theory, and the products themselves are great, so I genuinely wanted to keep using them. But dealing with staff who lie and having to wait forever for parcels, especially when you plan your meals around your shop is extremely frustrating.
27 octobre 2025
Avis spontané
Réponse de WellEasy
Hey Yona!
Thank you so much for taking the time to share your feedback — we’re really sorry to hear about your experience. We completely understand how frustrating it must have been when your deliveries didn’t arrive as expected, especially after choosing next-day delivery.
We work very closely with our delivery partner, Yodel, and stay in regular communication with them to make sure orders arrive on time. It sounds like there was an ongoing issue in this instance, and we want to reassure you this is a rare, one-off occurrence.
It’s possible that you may have still been in your free trial period, which could explain why your membership was automatically cancelled and no payment was taken — but we’d need to check your account to confirm this for you right away.
Please reach out to us directly at team@welleasy.co.uk
, and we’ll look into this immediately and make sure everything is sorted. We always do the right thing by our members — including replacing any lost orders and refunding memberships if anyone isn’t happy with their experience.
We really appreciate your kind words about our concept and products, and we’d love the opportunity to turn this around for you.
Warm regards,
The WellEasy Team
Lack of customer service
Whilst the range of products offered is amazing, it took 5 days longer than expected for my order to arrive which meant that I had to re-shop for most of the things on my list before it even got here. The customer service is slow, taking multiple days often to get back to me and I'm still waiting for the final outcome 2 weeks after my order.
3 novembre 2025
Avis spontané
Réponse de WellEasy
Hi there,
Thank you for taking the time to leave a review — we’re really sorry for the inconvenience this delivery delay caused, especially when you were relying on your shop for meal planning. We completely understand how frustrating that is.
To clarify, our orders do leave us for next working day delivery as standard. However, on rare occasions our courier partner Yodel can experience operational issues, which may lead to delays that are unfortunately outside of our direct control. We work very closely with Yodel and raise any problems immediately, but we appreciate that this doesn’t make the wait any less disappointing when it affects you.
We also want to reassure you about our support. Our Member Wellbeing Team responds within 24 hours via team@welleasy.co.uk
, and that’s the service standard we hold ourselves to. We’re sorry if your experience hasn’t reflected that — it’s not what we aim for, and we’d like to look into what happened here.
Please email us at team@welleasy.co.uk
(or reply to your existing thread) with your order number so we can pick this up right away, confirm the outcome you’re waiting for, and make sure everything is fully resolved.
Warm regards,
The WellEasy Team
Excellent
Excellent, healthy products at good prices. Good communication and quick delivery
27 octobre 2025
Avis spontané
Sweet shop for a healthy life
Great customer service, always responsive and helpful with a caring attitude. Good range of healthy food with a competitive price.
Feel like a sweet community for me :)
5 novembre 2025
Avis spontané
Great service and communications
Great service and communications. I regularly check the prices against other suppliers and they're always good.
30 octobre 2025
Avis spontané
BEST ONLINE FOOD SHOP!
I get my monthly food shop from well easy.i am able to get the best quality food for the best prices for just £48 yearly as a member of well easy . Very good place to shop if you’re looking to eat healthy clean food . As someone who’s a vegan alkaline eater I can vouch & I highly recommend ! Every penny well spent on this website ! Great variety of food & plenty of options .
4 novembre 2025
Avis spontané
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