All products well wrapped & delivery was excellent. Everything delivered as expected, new product tried, oven cleaner Miniml has been tried out. Really good no horrible fumes or smell really easy to c... Voir plus
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Lisez les avis des autres
Bought some spices from well easy and they signed me up for a membership I did not want. This was taken from my card with no notification despite your site saying there would be an email. there are co... Voir plus
Always excellent customer service from Well Easy! Great range of products at great prices compared to elsewhere. Always extremely well packaged and no breakages. I love the speedy shipping too. Many t... Voir plus
I wanted to just try one of their products, so ordering online, i thought i might, at some stage, return and so i opened an account. I did not expect or imagine that i might fall into the trap of sign... Voir plus
À propos de l'entreprise
Coordonnées de contact
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
- team@welleasy.co.uk
- welleasy.co.uk
3,3
Moyen
982 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 68 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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So glad I found welleasy
I’m so pleased I joined welleasy. I used to shop in so many different places. Welleasy is so easy to navigate and I can’t believe how quickly everything is packed up and shipped. The quality is also fantastic. I’m a nutritionist so I love quality and good, honest ingredients.
4 novembre 2025
Avis spontané
Fantastic one stop shop
Absolutely love Welleasy and their prices are low and the products are fantastic. I love the free gifts each week and the bonus of building up credit in the Welleasy reward section. The membership is clearly stated when setting up. This is my second year of joining. I have certainly gained made my membership back and more. Is so nice having a one stop shop to get all my healthy and tasty supplies. They are always quick to respond if I ever have a query. You won’t regret signing up 😊
4 novembre 2025
Avis spontané
Avoid the scammers
Avoid the scammers. Bought a product from their website. I saw nothing there to tell me that I would have to have a membership and would be charged £48 a year for this. If I had done I would’ve turned tail and bought the product elsewhere read the other negative reviews which clearly state that this membership process is as misleading and opaque as they possibly can make it. I have contacted my card company to block this company from taking any further charges. I’ve also told the company they do not have my permission to hold any of my data including my card details for any further charges.
Update: Despite their innocent protestations and their assurances to me that they have cancelled the membership I did not want, and declaring that I am ‘unsubscribed’ from further emails, they continue to send emails pushing more products. Certainly not the trustworthy company they portray themselves as. Fortunately my bank have put this company on a ‘stop list’, so no more unauthorised payments from my card.
3 novembre 2025
Avis spontané
Réponse de WellEasy
Hey David,
We’re really sorry to hear you’ve had this experience — that’s never what we want for anyone at WellEasy. We completely understand how frustrating it can be to be charged for something you didn’t expect.
Just to clarify, WellEasy is a membership-based store, which allows our members to save up to 35% off RRP year-round on hundreds of healthy and sustainable products. The membership and pricing details are shown clearly throughout our site before checkout — and we always send several email reminders before any renewal.
That said, if something wasn’t clear or didn’t feel transparent in your experience, we’d really like to make it right. Please email us directly at team@welleasy.co.uk
so we can review your account, cancel any unwanted charges, and ensure you’re fully refunded if applicable.
We’re a small, independent brand built on trust, honesty, and community — so we take feedback like this seriously and are always working to improve how we communicate what we do.
Thank you for giving us the chance to clear this up 💚
— The WellEasy Team
ordering and prices good
ordering and prices good, fast delivery, but did not like the hidden subscription, looking to save money not pay for a subscription
24 octobre 2025
Loving it!
Good prices, fast delivery, extensive choice of products and timely customer service. Loving it!
24 octobre 2025
Good in a box🤘
It's fast and reliable service and it's all organic and good quality product and the princes are good too can't folt it .
24 octobre 2025
Terrible service
I shopped from them once and they decided to randomly charge me £48.00 a few months later. They were adamant that this money was the payment for what I bought and I had to send them screenshots of my statements to prove them wrong. They said they will give my money back and I waited two weeks and not heard anything despite chasing it 3 times. I had to get my money via Paypal in the end. Terrible service
12 septembre 2025
Avis spontané
Réponse de WellEasy
Hey there,
We’re really sorry to hear about your experience — that’s absolutely not the level of service we aim to provide. We understand how concerning it must have been to see an unexpected charge and then not receive a timely update.
To clarify, WellEasy is a membership-based store, where members save up to 35% off RRP year-round. The £48 charge would have been for a membership renewal, but we completely appreciate that if this wasn’t clear or communicated properly, that’s on us to fix.
We’re very sorry for the delay and confusion during your refund process — that’s not the experience we want any of our members to have. We work hard to respond 24/7 to all tickets and certainly resolve situations in under 24 hours.
If you’d like us to double-check your account and make sure everything’s fully resolved, please reach out to us directly at team@welleasy.co.uk
.
We’re a small, independent brand that truly cares about doing right by our members — and your feedback helps us improve.
Thank you for taking the time to share this. 💚
— The WellEasy Team
Love WellEasy!
I really like WellEasy! I’ve been with them for about 1.5 years now. It’s so easy to get all the healthy cupboard staples that you need for a great price and they are always doing deals or finding ways to improve.
I now don’t really think about shopping for cupboard staples which is great. I bulk buy all the products I need every month which also helps me to cook from scratch more!
As a young company, sometimes they make mistakes but they always rectify it quickly and efficiently. I really enjoy supporting an independent company too!
27 octobre 2025
Avis spontané
Unreasonably late delivery
It says on the website next day delivery, unfortunately it wasn't even next week delivery, I had to keep writing and in the end my second email was ignored, by which time I decided to order else where and then the Well easy parcel turned up after 13 days of waiting- that's 2 whole working weeks, so I ended up paying for two lots of shopping and didn't even get an acknowledgement of my second email or request for either a refund for my membership or reassurance that a different delivery method could be used the next time. I didn't get any compensation or any acknowledgement beyond being told they'd expedite it and then three days after that when it still hadn't arrived I wrote again and was completely ignored. Customer care was very poor. I wanted to like this company and its ethos, but...
1 octobre 2025
Avis spontané
Réponse de WellEasy
Hey Kat,
We’re really sorry to hear about your delivery experience — we completely understand how frustrating this must have been. This was definitely an exception rather than the rule.
We work closely with our courier partner Yodel to ensure orders arrive quickly, but occasionally local courier issues can cause unexpected delays. While these situations are rare and often out of our control, we always resolve them fast and replace any missing or delayed parcels right away.
It also sounds like there may have been an issue reaching us — we’re so sorry about that. Please make sure you’ve contacted us via team@welleasy.co.uk
as that’s the best and quickest way to get a response from our customer care team. We’ll make sure everything is put right for you.
We really appreciate your feedback and your kind words about our ethos — as a small team, we care deeply about our members and are always working to improve. 💚
— The WellEasy Team
Saves money, but not time. Slow delivery makes it not worthwhile
It’s a brilliant idea, lots to choose from providing it’s in stock, but you need to shop regularly for it to off set the membership fee. Plus, shipping is so unbelievably slow even through it says next day delivery if ordered before 12, you are lucky to get it within five days, which makes it not worthwhile as I’d rather spent the extra cost on Amazon or Ocado and get it next day. Customer service are very slow to respond too. So alas, I won’t be renewing my subscription.
23 octobre 2025
Avis spontané
Réponse de WellEasy
Hey there,
Thank you so much for sharing your feedback — and we’re really sorry to hear your delivery experience wasn’t what you expected. This definitely sounds like an exception rather than the rule.
For all member orders placed before 12pm, we offer next working day delivery, and the vast majority of parcels arrive on time — as you’ll see reflected in many of our other reviews. That said, occasional courier or local network issues can sometimes cause unexpected delays, which we completely understand can be frustrating.
We’re constantly working with our courier partner to make sure our service stays as reliable as possible and that any delays are resolved quickly. If you ever have a delivery issue or need help, please do get in touch directly via team@welleasy.co.uk
— that’s the quickest way to reach us, and we’ll always make things right fast.
We truly appreciate your kind words about what we’re building — and we hope we can earn back your confidence in the future. 💚
— The WellEasy Team
Con artists breaking trading laws by…
Con artists breaking trading laws by unsolicited subscription. Failed to give a refund they promised.
15 octobre 2025
Avis spontané
Réponse de WellEasy
Hi Taff,
We’re really sorry to hear about your experience — that’s absolutely not the level of service we aim to provide. We want to reassure you that WellEasy does not operate any unsolicited subscriptions. Every membership is set up with full transparency and consent at checkout.
If a member ever feels unhappy with their experience, we’re always happy to refund memberships — we never want anyone to feel stuck or misled.
As a business, it genuinely doesn’t benefit us to charge someone for a membership they don’t want. Our membership model is designed to keep both us and our customers accountable — it’s what allows us to pass on the exclusive savings and benefits we offer. We can only continue to provide those savings when our members are actively using their memberships and finding value in them.
Please reach out to our team at team@welleasy.co.uk
so we can resolve this for you right away, if they haven't already refunded this.
The WellEasy Team
I have been charged GBP 48 for their…
I have been charged GBP 48 for their annual subscription after I have tried cacelling the 30 dyas free trial .
This company has no email responses using. I was not able to remove my payment details via their website under account.
I have requested that my credit card provider stop the payment. I hope this action prompts Well easy to review and improve its processes and business practices to ensure a more transparent and ethical approach to customer service.
13 octobre 2025
Avis spontané
Réponse de WellEasy
Hi Linda,
We’re really sorry to hear about your experience and understand how frustrating this must have been. We take all feedback like this seriously and are always working to make our cancellation and subscription processes as clear and transparent as possible.
Please rest assured that if you contact us at team@welleasy.co.uk
, our customer support team will always respond within 24 hours to help resolve any issue — including cancellations, refunds, or payment concerns.
It sounds like you may have encountered a technical issue when trying to cancel your trial, and we’d like to make this right for you as quickly as possible. If you can reach out to us directly via email, we’ll be happy to review your account and ensure everything is fully sorted.
Thank you for taking the time to share your experience — your feedback genuinely helps us improve both our service and transparency for all our members.
Warm regards,
The WellEasy Team
Charged GBP 48 Without Consent – No Response from Welleasy
I was charged an annual membership fee of GBP 48 without my authorisation. Prior to the charge, we had already submitted a request to cancel the membership, but received no response from the company.
Attempts to contact them via the provided email address “team at welleasy.com” (trustpilot do not allow show email in the review) were unsuccessful — the messages were returned undelivered, indicating that the email address is invalid. Furthermore, there is no available option to remove or update my credit card information from their system.
This conduct raises serious concerns regarding the company’s legitimacy and business practices. I believe this may constitute an unauthorised or fraudulent transaction and request immediate investigation and appropriate action.
10 octobre 2025
Avis spontané
Réponse de WellEasy
Hi there,
Thank you so much for taking the time to leave a review — we really appreciate your feedback. We're so sorry to hear you've had any trouble getting in touch. Our correct contact email is team@welleasy.co.uk
(not .com), and our team always responds to all messages within 24 hours.
At WellEasy, we’re committed to making sure every member is completely happy — that’s central to how we operate as a business. If for any reason you’re not satisfied, we’ll always make it right, including providing a full membership refund if you’re not happy with your experience.
Please drop us an email at team@welleasy.co.uk
, and we’ll make sure this is resolved quickly for you.
Warm regards,
The WellEasy Team
Great choice of products and good…
Great choice of products and good prices, quick delivery, I’d give it an easy 5 star if it wasn’t for meat products with E250 (sodium nitrate) being sold - not what you want from a ‘health food’ website! I expected no E250, now always check the ingredients list.
6 septembre 2025
Avis spontané
I really like this company
I really like this company, though the membership is a little pricey, the cost of the items is super low! I love buying organic products via them as it’s always so much cheaper than any other companies. Great delivery and customer service too.
3 octobre 2025
Avis spontané
Great experience and I get full value…
Great experience and I get full value for the membership as I have saved more than the cost already
24 septembre 2025
Avis spontané
Avoid this company's dishonest tactics…
Avoid this company's dishonest tactics to get you to sign up for 'free' membership and then spring a £48 annual membership fee on you without any warning emails or prompts - even Amazon Prime will give you notice that your membership payment is coming up. I am a pensioner and it has left me in bad financial straits.
Answering the (many) other complaints about this practice they say 'We do our best to make the membership model as transparent as possible throughout the sign-up process' but they really don't. I had no idea I was signing up for this, there was no confirmation email to clarify the terms etc. They are simply trying to make money out of you.
I wrote to them straight away - several times now - to cancel the 'subscription' but they haven't replied.
I feel as if I've been robbed
1 octobre 2025
Avis spontané
Réponse de WellEasy
Hey Jan,
We’re truly sorry to hear about your experience and the stress this has caused you. We want to reassure you that transparency is really important to us, and we always make it clear that we are a membership-based service throughout the sign-up process.
To avoid any unexpected charges, every member receives a confirmation email six days before any renewal payment is taken, giving plenty of time to cancel if they decide the membership isn’t right for them. On top of this, we are always happy to issue a refund if a member feels they have been charged in error or is unhappy with their membership.
We also reply to all support emails within 24 hours, so your messages should not have gone unanswered. Could you please contact us directly at team@welleasy.co.uk
? Our team will make sure this is resolved quickly for you, including arranging a full refund if you wish to cancel.
We’d love the chance to put this right and show you the care we aim to give all our members.
Warm regards,
The WellEasy Team
Still waiting for my delivery and it…
Still waiting for my delivery and it got twice sent back. After communication with customer service I asked for my money back as it’s been weeks now but instead of replying they initiated another delivery try which failed again. I have bought items before so I don’t understand where the issue is
Super disappointed
23 septembre 2025
Réponse de WellEasy
Hey there,
We’re so sorry to hear about the difficulties you’ve had with your delivery and the frustration this has caused. Our top priority is always making sure you receive the products you love, which is why we will always try to arrange a fresh new delivery rather than leave you without your order. We completely understand how important it is to trust that your order will arrive on time.
That said, if you would prefer a refund instead, we absolutely want to make sure you’re looked after. Please just drop us a message at team@welleasy.co.uk
, and our team will resolve this for you right away.
Thank you for being a WellEasy customer—we’d love the chance to restore your confidence in our service.
Warm regards,
The WellEasy Team
Really good prices for quality products…
Really good prices for quality products and super-fast, free delivery.
I really love the aims and ethos of this company but cannot justify the annual £48 membership.
23 septembre 2025
Deceptive business model
Deceptive business model. They add a 'free' annual membership to your basket with an order and no way to remove it. It's actually a 30 day free trial that you'll be charged £48 for. You'll see that they'll respond to 1 star reviews here saying they're sorry you don't like their business model and list a bunch to benefits comparing themselves to Costco. This is all well and good however the UX and business model is very clearly purposely opaque and deceptive. For that reason it's a massive no from me - just be transparent and fair. If you can't sell your membership without stopping to these tactics it tells you everything you need to know about it.
14 septembre 2025
Avis spontané
Réponse de WellEasy
Hey Jonny,
We’re really sorry to hear you’ve come away feeling this way — that’s never the experience we want anyone to have with WellEasy.
Our membership works on a 30-day free trial, which is added when you place your first order. The idea is to give new customers the chance to try the service, experience the savings, and decide if it’s right for them. Before any payment is taken, we send a reminder 5 days in advance so there’s time to cancel if you’d prefer not to continue.
We take your comments on transparency and user experience seriously. We’re always working on clearer communication, and your feedback will be shared with our team as part of that process.
If you’ve been charged and don’t want to keep the membership, please don’t worry — our team will be happy to refund this straight away. Just drop us a line at team@welleasy.co.uk
and you’ll get a reply within 24 hours.
Thank you again for calling this out — it helps us improve, and we hope we can make this right for you quickly.
Warm regards,
The WellEasy Team
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