Thanks to Andrea for her help and support on the phone tonight! We were on the phone to her for about 20 minutes trying to sort out the wi-fi and she probably wanted to quit work after dealing with us... Voir plus
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Lisez les avis des autres
I made a call today about connectivity issues and was supported by Gem. She was bright and cheery, very patient and incredibly helpful. Her character and demeanour should be the model for custo... Voir plus
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Katie assisted meto get onboard in a very professional and calm manner. She was patient and had a lot of time for me during the step by step connection. Her instructions were simple and clear to under... Voir plus
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Laptop lost connection so connected with Stephanie G on the chat option and was back up and running in no time. Very clear instructions and quick action taken by Stephanie G. Thank you
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À propos de l'entreprise
Écrit par l'entreprise
Founded in 2007, Wifinity has become a trusted and established Internet service provider supplying the Defence, Leisure, Retail & Education sectors. Wifinity maintains a market lead by using the latest technology to deliver a fast and reliable service tailored specifically for your unique needs.
Coordonnées de contact
Level 5, The Grange 100 High Street, N14 6BN, Southgate, London, Royaume-Uni
- 02080901290
- support@wifinity.co.uk
- wifinity.co.uk
4,7
Excellent
7 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent Customer Service
I would like to say thank you very much to Katie for the help and support she provided when I requested to pause my subscription. Katie was very helpful, polite, friendly and reassured me that my subscription will be paused as requested. She was very helpful.
2 avril 2026
Avis spontané
Réponse de Wifinity
Thank you for this great review. Kind regards, Emma, Customer Service Manager
The man was very helpful
The man was very helpful. Sorted out a LAN connection issue and got my TV reconnected.
2 avril 2026
Avis spontané
Réponse de Wifinity
Hi Michael, Thank you for this great feedback. Kind regards, Emma, Customer Service Manager
Wifinity installed
Wifinity was installed for me 31st March, teething troubles at first.
Then today 2nd April I received an email from wifinity requesting a phone call from me.
The operative namely (Andrea) was polite very professional 👏 & a pleasure to talk to,She guided me through every step . Hooray I now have wifi on my television. I am an O.A.P. her patience was second to none. Big Thanks 😊 to ANDREA....
2 avril 2026
Avis spontané
Réponse de Wifinity
Thank you Margaret for this feedback. Its great to see Andrea was able to assist you. Kind regards, Emma, Customer Service Manager
Amazing customer service5*
Amazing customer service! Checked into park dean for family Easter holiday and had is connecting to the wifi we were so lucky to get such amazing help and customer service from BILAL this man was a absolute credit to the company and helped us solve all of the issues. Wish more companies had this level of help and customer service. 10/10 5* rating
1 avril 2026
Avis spontané
Réponse de Wifinity
Thank you Ashley for taking the time to leave Bilal this fantastic review. Kind regards, Emma, Customer Service Manager
Lily is a very helpful and pleasant…
Lily is a very helpful and pleasant agent.
1 avril 2026
Avis spontané
Réponse de Wifinity
Thank you for your feedback Graham. Kind regards, Emma, Customer Service Manager
Great experience and very helpful from…
Great experience and very helpful from Bilal ! Thanks.
- FA
1 avril 2026
Avis spontané
Réponse de Wifinity
Thank you Fatima for this great feedback. Kind regards, Emma, Customer Service Manager
Lily was lovely and made sure that all…
Lily was lovely and made sure that all my needs was attended to with professionalism and respect.
Thank you lily
31 mars 2026
Avis spontané
Réponse de Wifinity
Hi Modou, Thank you for taking the time to leave Luly this lovely review. Kind regards, Emma, Customer Service Manager
Spoke with Bilal today
Spoke with Bilal today, and he helped me out and resolved the issue there and then on the phone.
Grateful for the support and sorting the issue out for Me
31 mars 2026
Avis spontané
Réponse de Wifinity
Hi Falan, Thank you for taking the time to leave Bilal this positive review. Kind regards, Emma, Customer Service Manager
Bilal helped me get back online within…
Bilal helped me get back online within a few minutes as I struggled to re connect to the internet.
31 mars 2026
Avis spontané
Réponse de Wifinity
Thank you for this great review Bill. Kind regards, Emma, Customer Service Manager
Helpful friendly and generally…
Helpful friendly and generally satisfactory. Tuned into the fact that I’m
Not very tech minded. Too old!!’
30 mars 2026
Avis spontané
Réponse de Wifinity
Thank you for taking the time to share your experience Jane. Kind regards, Emma, Customer Service Manager
Bilal was very helpful.
30 mars 2026
Avis spontané
Réponse de Wifinity
Thank you for your kind review Alex. Kind regards, Emma, Customer Service Manager
Lily is amazing
I spoke to Lily regarding some issues I was facing with my connection. She was patient and listened to them and offered immediate solutions which actually worked! She is a star!!!
30 mars 2026
Avis spontané
Réponse de Wifinity
Hi Vana, Thank you for this positive review. Kind regards, Emma, Customer Service Manager
Excellent prompt and cheerful service
Excellent prompt and cheerful service, thank you
30 mars 2026
Avis spontané
Réponse de Wifinity
Hi Christine, Thank you for taking the time to leave us this 5* review, it is greatly appreciated. Kind regards, Emma, Customer Service Manager
Lilly was fab very helpful
30 mars 2026
Avis spontané
Réponse de Wifinity
Hi Claire, Thank you for your feedback. Kind regards, Emma, Customer Service Manager
I am 73 years old
I am 73 years old, and my knowledge of technology is not good Andrea was extremely patient with me and very helpful. I cannot thank her enough.
30 mars 2026
Avis spontané
Réponse de Wifinity
Thank you for this great review Rob. Kind regards, Emma, Customer Service Manager
Had to cancel today due to not needing…
Had to cancel today due to not needing the internet anymore and can’t fault the process. I spoke to Karima; who was friendly and efficient; who sorted me out straight away. The internet was good overall and the cancellation isn’t because of poor service.
30 mars 2026
Avis spontané
Réponse de Wifinity
Hi Steve, Thank you for sharing your experience. Kind regards, Emma, Customer Service Manager
Spoke Gem ,who was so pleasant and…
Spoke Gem ,who was so pleasant and polite but more importantly brilliant at her job.
THANK YOU GEM
30 mars 2026
Avis spontané
Réponse de Wifinity
Thank you for this great feedback Alan, I will be sure to pass your comments onto Gem. Kind regards, Emma, Customer Service Manager
Outstanding technical support service
Outstanding technical support service. I spoke with Sophie and she was amazing. Very helpful and knowledgeable. She knows what to do and was very patient with me. I lost my access to the internet and no records of me in their system, but with her help, I’m connected back to my internet/wifi. Excellent customer/technical service support.
30 mars 2026
Avis spontané
Réponse de Wifinity
Thank you for this amazing review. Its great to see how happy you are with the service Sophie provided you. Kind regards, Emma, Customer Service Manager
Super helpful staff
Had a snag getting connected and rang the helpline. Katie was a huge help and got me sorted in 5 minutes! Great service couldn’t ask for better.
29 mars 2026
Avis spontané
Réponse de Wifinity
Thank you for taking the time to leave this great review. Kind regards, Emma, Customer Service Manager
Katie was really helpful and respectful…
Katie was really helpful and respectful and helped me without any issues.
29 mars 2026
Avis spontané
Réponse de Wifinity
Hi Arshdeep, Thank you for taking the time to share your experience. Kind regards, Emma, Customer Service Manager
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