I cannot rate this lovely company highly enough. The items I ordered were absolutely stunning and the customer service was excellent. I spoke with Rochelle and she was lovely and so very helpful. All... Voir plus
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Ok so we ordered with yourselves as out client picked her ironmongery from your site , we had to open a trade account but still had to pay up front ? Then thanks to your courier we had to wait another... Voir plus
L'entreprise a répondu
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... Voir plus
L'entreprise a répondu
I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories and lighting for over 20 years. We help to guide our customers through choosing the appropriate products for their renovation. We also sell books, stationery and homeware and gifts from our shop in Falmouth, Cornwall. Excellent customer service is at the heart of our business.
Coordonnées de contact
Arwenack Street 18, TR11 3JD, Falmouth, Royaume-Uni
- 01326 311388
- sales@willowandstone.co.uk
- willowandstone.co.uk
4,4
Excellent
125 avis
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A répondu à 100 % de ses avis négatifs
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Replacement Brass Handles for Cast Iron
We were looking for brass handles the same as the Shell Handles we have in cast iron, but could not find them, I even thought about brass plating the originals, but the quote was £18 each plus vat and postage and packaging making them over £200. I then found WillowandStone, they had brass handles very similar looking and in size. Saskia answered my questions I ordered 10 off,and managed to fit them covering all the existing holes. I am very pleased at the outcome and support from WillowandStone.
Thank You Graham
24 novembre 2023
Avis spontané
Réponse de Willow & Stone
Thanks Graham, so pleased to hear that the wonderful Saskia ended your search. Do send a picture once installed!
Réponse de Willow & Stone
Thank you Roger much appreciated. We look forwards to you shopping with us again.
The ceramic knobs arrived well pack and…
The ceramic knobs arrived well pack and were as advertised. All good.
18 octobre 2023
Réponse de Willow & Stone
Good to hear thanks so much for the review!
fast service great price and quality…
fast service great price and quality goods.
ordered some pot handle backs ,couldnt be happier with them.Would go back to them if i need more old world door handles or fitments
19 septembre 2023
Réponse de Willow & Stone
Thank you so much Steve, that’s exactly the sort of service we aim to deliver 👍
Réponse de Willow & Stone
Thanks Linda, glad they all reached you safely!
Unfortunately I can only give 5 stars…
Unfortunately I can only give 5 stars but I would happily give more! Amazing customer service!!!
21 août 2023
Réponse de Willow & Stone
What a wonderful review thank you so much, you’ve made our day!
In Stock & Quick Delivery
The items I ordered were out of stock everywhere else. Two websites said they were in stock and then cancelled my order! I was therefore sceptical but Willow and Stone did actually have the items in stock and they arrived quickly. Would recommend.
20 août 2023
Réponse de Willow & Stone
Thanks Claire we do hold lots of stock where possible. Very happy we could help!
I found these door hooks on line
I found these door hooks on line, they were just what I wanted stylish and simple and beautiful. Was excited to see their website. I will definitely be ordering some other handmade things!
Thanks so much!
17 août 2023
Réponse de Willow & Stone
‘Stylish, simple and beautiful’ just about sums it up! Thanks for your kind words. Do visit again soon.
Willow and Stone were so efficient in…
Willow and Stone were so efficient in getting my present out in super quick time
Price was good and postage fair
They kept in touch until the present was delivered
Would highly recommend them
17 août 2023
Réponse de Willow & Stone
We try really hard to help with specific requests. Thank you for going to the trouble of writing a review!
Personal customer service
I had a query about one of the products on the site and had to contact customer services to get an answer. Rhianna was very quick in responding with a clear and detailed answer and followed this up a number of weeks later without me having to chase - very rare to get customer service of this level these days. Thank you.
26 août 2023
Avis spontané
Réponse de Willow & Stone
Thank you Michael, we like to treat customers how we’d like to be treated and make things as smooth as possible even if there’s a delay. Do visit us again soon!
Brilliant products and excellent…
Brilliant products and excellent customer service. I decided to keep some products and return others and it was all faultless - many thanks.
16 août 2023
Avis spontané
Réponse de Willow & Stone
Really glad to hear it. We know that people need to try things out so returns are no problem at all!
Faultless customer service.
Unfortunately my product was not in stock - received excellent customer service. Did not have to ask - full refund offered and completed within 24 hours.
15 août 2023
Avis spontané
Réponse de Willow & Stone
So sorry that we didn’t have stock (we try and maintain full stock but if not then it’s likely to be in-production) but very happy to offer a speedy refund when an order needs to be cancelled. Your review is much appreciated!
Good customer service over the phone
Good customer service over the phone. Fast delivery of quality products.
16 juillet 2023
Réponse de Willow & Stone
Thanks that’s exactly what we aim for! Pleased you are happy with your products.
Superior quality handles
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone.
Superior quality handles, thank you! Just beautiful.
Fantastic, friendly, personal customer service with unrivalled attention and care.
I really appreciated being kept up to date about delivery times without having to ask.
Hope to deal with you again soon.
Thank you very much for your exceptional service!
Best wishes, Evelyn
18 juillet 2023
Réponse de Willow & Stone
Wow thank you for the kind words - this means so much to myself and my team
Impressed.
Really pleased with the quality of the products.
Great customer service too...helpful and knowledgeable.
Fast delivery.
18 juillet 2023
Réponse de Willow & Stone
Thanks for the lovely review. It means we are doing exactly what we set out to do!
Was very honest and quick to get in…
Was very honest and quick to get in touch to say it was out of stock. Still arrived fairly quickly and emailed all the time letting me know what was happening
17 juillet 2023
Réponse de Willow & Stone
Thank you we try to be very transparent and we know how frustrating it can be to have to chase a company for updates. Your review is much appreciated!
Nice unusual things on their website.
Nice unusual things on their website.
Items I wanted in stock and dispatched and delivered quickly.
Everyone Loving the boot toilet roll holder.
16 juillet 2023
Réponse de Willow & Stone
Brilliant glad all went well please visit again soon!
Great products and fast delivery
20 juin 2023
Réponse de Willow & Stone
Your review is much appreciated thank you!
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