I cannot rate this lovely company highly enough. The items I ordered were absolutely stunning and the customer service was excellent. I spoke with Rochelle and she was lovely and so very helpful. All... Voir plus
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Ok so we ordered with yourselves as out client picked her ironmongery from your site , we had to open a trade account but still had to pay up front ? Then thanks to your courier we had to wait another... Voir plus
L'entreprise a répondu
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... Voir plus
L'entreprise a répondu
I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories and lighting for over 20 years. We help to guide our customers through choosing the appropriate products for their renovation. We also sell books, stationery and homeware and gifts from our shop in Falmouth, Cornwall. Excellent customer service is at the heart of our business.
Coordonnées de contact
Arwenack Street 18, TR11 3JD, Falmouth, Royaume-Uni
- 01326 311388
- sales@willowandstone.co.uk
- willowandstone.co.uk
4,4
Excellent
125 avis
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Brilliant product and customer service!
I purchased 5 brass door knobs and a vacant/engaged bathroom lock. Delivery was very quick and the items well packaged/made. I had an issue with the stiffness of two of the door knobs and dealt with Freya who quickly sent us replacements out and contacted the manufacturer for advice. Couldn't be happier with the customer service - absolutely brilliant!! I highly recommend this company and will be using them again in future :)
15 avril 2021
Avis spontané
Réponse de Willow & Stone
Thank you for your review it’s much appreciated!
Lovely products, great customer service
I bought some brass doorknobs from this company. They were very well packed and lovely quality. I had to phone up for help on two occasions, once when placing the order and once after receipt - both times due to my ignorance - and the people I spoke to were extremely helpful, friendly and knowledgeable. Also very patient with what, in retrospect, were really stupid queries! I would happily buy from them again.
3 décembre 2020
Avis spontané
Réponse de Willow & Stone
Thank you so much!
Great customer service
I ordered a large number of cast iron shelf brackets and some wall pegs from Willow & Stone, and though these brackets are available through various stockists they were the most helpful and competitively priced. Bit of a wait for the stock from their supplier but their sales team (Freya & Rhianna largely) have been very helpful and communicative throughout, and got the items to me when they said they would. Great customer service and the shelves are looking really good, definitely recommend using these guys, and I will I’m sure be a returning customer.
5 novembre 2020
Avis spontané
Réponse de Willow & Stone
Thank you so much for a lovely review we are really pleased that we were able to help!
Great product at a great price
Great product at a great price. Very smooth service from confirmation to delivery. All excellent, will definitely use this company again.
19 octobre 2020
Avis spontané
Réponse de Willow & Stone
Thank you so much!
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