Windows plus Roofs Avis 

2 052
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Brilliant sales person came to our home (Chris) super polite, understanding, worked around what we needed both in quality and price, took time to give us best options and ideas. So glad we've booked i... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I have not bought anything - but sent email to be asked to review. So you aksed ... I will share my honest opinion. I got a quote from a salesman, who was pleasant enough but tried to pressure... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Windows and door supplied and fitted for us. Excellent service from start to finish. Helpfull friendly sales followed by meticulous survey. First class install by friendly fitting team who explained w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We’re absolutely delighted with the installation of our new windows and doors. Exceptional quality. We had heat, noise and draft issues with our old ones, these issues have now been addressed with th... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Installateur de double vitrage
  2. aussi dans
  3. Équipement et installation de conservatoire
  4. Fournisseur de fenêtres
  5. Fournisseur de fenêtres PVC
  6. Magasin de rénovation
  7. Service d'installation des fenêtres

Écrit par l'entreprise

Windows Plus Roofs is your trusted supplier of high-quality UPVC windows and doors in the North East of England. Our commitment to excellence extends to helping you upgrade your home's energy efficiency. By replacing your old UPVC windows and doors with our new AAA-rated products, you can significantly improve your energy bills. Our UPVC windows and doors not only enhance your home's aesthetics but also offer exceptional energy efficiency, making them a smart investment for the long term. They help keep your living spaces comfortable year-round while reducing energy consumption, ultimately saving you money. In addition to our energy-efficient products, we are proud to introduce the innovative Thermoroof replacement conservatory roofs, known for their outstanding energy efficiency. These roofs maintain a comfortable conservatory environment, further contributing to energy savings. At Windows Plus Roofs, our dedicated team of professionals is committed to delivering exceptional customer service. We aim to provide a seamless experience from consultation to installation, ensuring your home improvement project is hassle-free. Choose Windows Plus Roofs for superior home improvements in the North East of England, and experience the benefits of high-quality products and enhanced energy efficiency. Your satisfaction remains our top priority.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,5

Tous les avis

(2 052)

43 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Good product

3 janvier 2025
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Réponse de Windows plus Roofs

Dear Jim, thanks for your feedback, we really appreciate it.

Noté 5 sur 5 étoiles

Great experience .

Everything that i asked , I got a reply , Great friendly people can't fault anyone . No fault whats so ever .

15 janvier 2025
Avis spontané
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Réponse de Windows plus Roofs

Dear William, thanks so much for your feedback, it’s greatly appreciated.

Noté 5 sur 5 étoiles

Good company

Good company, good quality and reasonable prices

4 janvier 2025
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Réponse de Windows plus Roofs

Dear Valentin, thank you very much for your feedback, it's really important to us and greatly appreciated.

Noté 5 sur 5 étoiles

Thorough and Respectful

Ben, the representative, was measured, thorough & informative throughout the session. At no point did we feel pressured to buy. All our questions were answered respectfully & equally thoroughly. We felt he was a very good salesman who understood our needs and quoted accordingly. The product was impressive.

18 décembre 2024
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Réponse de Windows plus Roofs

Dear Alan, thanks a lot for your feedback about Ben, it’s really important to us and greatly appreciated.

Noté 5 sur 5 étoiles

Excellent service

Excellent service, the company rep was very informative and polite. Additional curtesy calls were a nice touch.The surveyor that attended my property was also informative and identified additional problems that are to be covered at no extra cost. Would highly recommend

29 novembre 2024
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Réponse de Windows plus Roofs

Dear Gary, thanks so much for saying you’d recommend us, that really is the highest compliment we can get and I’m thrilled to hear how happy you are.

Noté 5 sur 5 étoiles

Excellent workmanship and quality…

Excellent workmanship and quality products. Have to mention Deb Smith for constantly keeping us updated and following up to make sure everything was done properly. Highly recommended

10 décembre 2024
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Réponse de Windows plus Roofs

Dear Louis, thanks very much for your kind words about Debs, she does a great job and I’m sure she’ll be delighted to read your review.

Noté 5 sur 5 étoiles

Exceptional!!

Professional from start to finish. Everyone I came into contact with, in person or via phone, was friendly and knowledgeable which put me at ease. The whole process was a joy and I love my new composite front door.

6 décembre 2024
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Réponse de Windows plus Roofs

Dear Jean, thanks very much for your feedback, we really do appreciate it.

Noté 5 sur 5 étoiles

Excellent job.

From start to finish, everything was sorted through Deb in the office. I didn't have to worry about organising anything. All the work was completed on time, the builders/installers cleaned up after themselves and were really polite. I'm really happy with the end product and would highly recommend.

11 novembre 2024
Avis spontané
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Réponse de Windows plus Roofs

Thank you so much for your kind words, they mean a lot and I’m thrilled to hear that you’d recommend us, that’s the best form of advertising possible.

Noté 5 sur 5 étoiles

Great service

Great service. Mark came out to check if our windows could be replaced. Very prompt in replying back the quotation and very helpful to let us spread the cost of the payments too. Got the windows replace. Very neat work done. Glad we used this company and would highly recommend them.

3 décembre 2024
Avis spontané
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Réponse de Windows plus Roofs

Dear Smruti, thanks so much for saying your recommend us to others, it means the world to us to have happy customers and that is the best thing to hear.

Noté 5 sur 5 étoiles

Excellent workmen

Just had all of our windows replaced and couldn’t be happier. Chris and Callum were brilliant. Both hardworking and friendly and professional. They arrived when expected and didn’t finish until the light faded. Cleaned up after themselves and explained everything they were doing.

3 décembre 2024
Avis spontané
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Réponse de Windows plus Roofs

Thanks very much for your valuable feedback, it’s very important to us and greatly appreciated.

Noté 5 sur 5 étoiles

Absolutely fantastic windows and doors…

Absolutely fantastic windows and doors fitted from this company. Great service from start to finish. Windows are fab and the quality is so good compared to the previous pvc windows I had in. My new door is just amazing I feel posh haha. The fitters done a fab job and done it all in two days unfortunately I wasn’t able to be there as was working but everything was left tidy. Also Jane from the office for ringing and checking up how things were going and also had a visit from someone on the first day to make sure everything was going ok but didn’t catch his name. Sorry. Great service would highly recommend.

25 novembre 2024
Avis spontané
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Réponse de Windows plus Roofs

Dear Lauren, thanks very much for taking the time to post your review, we really do appreciate the feedback. I’m delighted to hear how pleased you are with the work carried out and even more so that you’ve said you’d recommend us, there really is no better compliment you can give. Thanks again.

Noté 5 sur 5 étoiles

Quality workmanship

We can't praise Windows & Roofs enough. Got a pleasing quote with no pushy salesman. From start to finish the lovely Debbie rang us daily making sure we knew what was happening an getting done that day.Firstly we had Cam & Frazier who made a fantastic job of the new warm conservatory roof.Went beyond expectations of their job. Secondly we had Steve the plasterer who did a beautiful smooth job of the large ceiling. Lastly we had the electrician who fitted new sockets,ceiling spotlights plus outside soffit lights. Another amazing job. The whole team were friendly an left no mess as tidied up each day. We just want to say a big thankyou to each an everyone of you for transforming our conservatory. 👏

13 novembre 2024
Avis spontané
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Réponse de Windows plus Roofs

Dear Pauline, thank you so much for sharing your experience with us, we really do appreciate it and it’s great to see so many of the team involved get a mention. I’ll be sure to pass on your kind words to them and I’ve no doubt they’ll be delighted. Thanks again and I hope we may be able to assist you again in the future if you require any further works done.

Noté 5 sur 5 étoiles

Amazing service wouldn’t go anywhere else

Windows plus roofs made our new home transition stress free
They came our several times to check we were happy with plans, they showed us samples etc before installing the windows with ease

After installation they were all checked to make sure we were happy, and windows plus came out on several occasions to quality check

Service is second to none
I wouldn’t hesitate in recommending them to anyone.

We absolutely love our windows

We then went on to buy our kitchen

Thank you

1 novembre 2024
Avis spontané
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Réponse de Windows plus Roofs

Dear Cherrie, thanks so much for your lovely review, it really means the world to us to hear from our customers and of course especially so when they’re so happy. I’m delighted to hear that your experience was so good that you decided to get a kitchen from our sister company Kitchens plus Bathrooms and hope that if you ever need any further work carried out in your home that you’d give us the chance to provide a quotation. Thanks again.

Noté 5 sur 5 étoiles

New windows

The windows were fitted very quickly by Craig & Lee they were very pleasant, efficient & tidy. I am very pleased with all the work carried out. I have used this company before as everyone including Jane were very helpful.

19 novembre 2024
Avis spontané
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Réponse de Windows plus Roofs

Dear Mrs Williams, thanks very much for your feedback about Craig and Lee, we really do appreciate it.

Noté 5 sur 5 étoiles

Great service.

Window fitters Steve and Keith did a great job in a speedy and efficient manner. 8 windows 2 doors and a patio door fitted in 2 days. Pretty impressive. They were also polite and respected our property. Builder required to put in a lintel and thanks to Jane tne Project Co-ordinator it was completed in 3 days. Well done guys.

18 novembre 2024
Avis spontané
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Réponse de Windows plus Roofs

Dear Linda, thanks very much for your lovely review, we really do appreciate the feedback and I’m thrilled to see so many of the team get a mention for their work, I’ll be sure to let them all see this.

Noté 3 sur 5 étoiles

Owen's sales

Didn't really like the way it was sold to me, and thought they were expensive even though they had the glass recycle discount.

7 novembre 2024
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Réponse de Windows plus Roofs

Dear Debra, thank you for your feedback, it’s very important to us. I’m disappointed to hear that your experience isn’t what we would expect and would like to find out more to see if I can help in any way. If you could kindly bear with me, I will ensure that senior management are informed and that they get in touch with you after the weekend to discuss the situation. Our aim is always to have satisfied customers so you can’t rest assured we will be taking this seriously. Thank you for highlighting this to us and we will be in touch soon.

Noté 5 sur 5 étoiles

Excellent

On time stuck to their word,great workmanship.
Thanks Dan & Philip great job.

20 novembre 2024
Avis spontané
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Réponse de Windows plus Roofs

Dear Wayne, thanks very much for your feedback about Dan & Phillip, we really do appreciate it.

Noté 5 sur 5 étoiles

I really wasn't looking forward to…

I really wasn't looking forward to starting the process off, of approaching a firm to have double glazing windows replaced, but I realised that I had to do something quite quickly as the state of my existing window frames demanded it. I expected my initial face to face contact to be similar to meeting a second hand car salesman, but fortunately this wasn't the case. I felt very much listened to and that what I needed was accepted and wasn't 'shot down' in discussion. I also needed some time before the work was started, to take into account being away with my family. This was agreed without resistance and I was left in control of when work was to commence. The whole approach by the initial rep and also by the visiting surveyor was professional,courteous
and left me feeling in control. Subsequent contact with surveyor to request a change in the style of a fitting was accepted and addressed as perfectly acceptable and my choice to do so. Telephone contact to address dates and progress felt polite, honest and respectful.
Overall the whole experience of choosing, discussion and agreement with a very professional team, was positive. I will subsequently update the review on completion of the work in a few months.

12 novembre 2024
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Réponse de Windows plus Roofs

Dear Mr Laverick, thank you so much for your in-depth review, it really is appreciated. I'm thrilled that we were able to tick the boxes that have led to you choosing us to install your windows and I look forward to your review being updated with your experience of that. Thanks again.

Noté 5 sur 5 étoiles

Bay Window installation extension

From day one designing to completion of the bay window extension was first class. Their expertise, support and hard work was top notch. I was kept informed by Bev (installation coordinator) at every step and she ensured a smooth process. Positives all the way - seeing Derek and Lee dig nearly 2 metres down in hard clay to form the foundations (without a mechanical digger due to access) was an incredible piece of commitment to get the job done. Friendly attentive team - well done everyone!

21 novembre 2024
Avis spontané
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Réponse de Windows plus Roofs

Dear Ian, thanks very much for your lovely review about your experience with us, we really do appreciate the feedback. I'm delighted that the team members involved in your project got a mention and I'll be sure that they see it as well as giving them a pat on the back for delivering a high level of service. Thanks again.

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