Wingo Avis 109

Wife and I purchased airline tickets to travel from Bogota to Santa Marta. Our credit card was charged. When we went to confirm our flight and check in, they claimed to not be able to verify our travel.
We asked for a refund. Told to go thru proper channels. When we did, we were told it’ll take 6-8 weeks. After 8 weeks, still no refund. So now have to dispute through our bank. A crook is a crook is a crook. Wingo Air are CROOKED!

Terrible customer service and technology systems. Phone keeps transferring me to someone else only to start over at the beginning again. Website is horrible. Keeps trying to charge me for seats I've already paid for.

Nötigung zur Bezahlung wegen gleichem Handgepäck für Rückflug. Ohne Aufzahlung für das gleiche Handgepäck hätte man uns den Rückflug verweigert. Das ist kriminelles Geschäftsgebahren! Diese Fluggesellschaft ist nicht zu empfehlen. Unfreundliches Personal am Check-In. Nie wieder!!!

Non existent customer service. Been on hold for 3 hours. Thankfully haven't booked a ticket.

Another crappy airline with an awful staff and customer service. At the airport counter, in the flight and also their customer service was one of the rudest ever faced.

The "you get what you paid" saying doesn't even count for this company. Paid over £200 per ticket for a simple flight from Punta Cana to Bogota.
Thought that would have been everything, but they decided to charge an extra USD $50 for literally 1 extra inch of luggage from the wheels.
Some of the seats were scrabbled with pen and dirty. One of the toilets didn't worked and smelled pretty bad throughout the whole flight.
Will definitely avoid this company in the future!

Al momento del check in, agregan a la fuerza otros servicios (elección del asiento) que uno no ha pedido y si el cliente no paga, no puede imprimir su pasabordo, si no imprime su pasabordo, al momento de estar en el aeropuerto en el counter, cobran por imprimir el check in, imponen condiciones a la fuerza para que el cliente finalmente pague más.

I bought a ticket with Wingo EZWUZY and my flight was cancelled the return of 19 / 03/ 2020 due to the Coronavirus .
Wingo give to me vaucher wich for me is not possible to use and is not right use the escus of the vaucher in the pandemic situaton.
I do believe wingo should be in a position of refunding the full amount of money immediatly to me.
Titular del Voucher: DAVIDE MINOLI
Numero de Voucher: VXJQTR
Pin de redencion: HF33PR
Valor del Voucher: USD 128.2
Fecha de emision: 09-Apr-2020
I am presently in a difficult situation due to this Coronavirus pandemic , therefore if you could arrange for a refund I would much appreciate it.

I look forward to hearing from you soon,

Kind regards,

Davide Minoli

Altså ubrugeligt flyselskab. Syd Amerikas svar på Ryan Air - bare værre. Ingen kunde service overhovedet. På Facebook svarer de ikke og hvis man ringer til dem, så skal man trykke 2,2,4,2,3,6,2,8,6,9,4 for at få at finde ud af, at man er blever dirregeret i den forkerte retning. Altså de gør alt for at man aldrig kommer igennem til dem. Et klassisk trick. Har forsøgt 8 gange at book en billet, på 5 forskellige enheder og browsere uden held. Fuldstændigt tåkrummende selskab.