Wiser  Avis 

Worst system I’ve ever had to deal with. The company is just as useless as their heating system

This app and controls haven't changed for years. They have a very antiquated product now. Time for the bin. So many better ones available now at a fraction of the price

Don’t buy their thermostat kit. I recently bought one and spent countless hours trying to figure and setting up the wifi and each time it failed. I did some investigating and this appears to be a very common issue with this brand. Customer support will only give you generic IT wifi troubleshooting support, and will often “request a callback” just for them to email back to you with chatgpt answers. If you’re having issues like I did today don’t bother emailing or calling them. You’re honestly better off just returning the kit where you have bought it from as it e-waste junk. The installer who fitted the thermostat even reached out for help and they also didn’t help him. After the installer left I spent 6 hours trying to make it work and reached out to Drayton for help. My interaction ticket id: 260316. On the 4th call with them they was honest and told me that they’re not able to help as Ive just bought it and they have little to none information on their end and with all the screenshots I provided it looks like I was sold a faulty product. My advice is to check the reviews before to avoid this exact same mistake so your not out of pocket when calling a professional installer and left without no heating and time loss.

Would never use a complicated heating system which relies on WiFi ever again. My system disconnected the hub from WiFi for no reason and we couldnt get it reconnected. Was told to factory reset which lost all automation and we couldnt get it reconnected. Had to pay a boiler engineer to remove the system and go back to the old way with manual radiator valves. Would never use something which relies on WiFi to work ever again.

What a load of hard work I.T. rubbish that crashes and doesn’t work properly. Something as simple as turning the heating on has been made complicated by I.T. Wallies, avoid.

I have been calling a lot. The problem was determined to be a bad radiator thermostat. Then I provided a lot of additional information, which the agent Elie asked for. In the end, they said that the radiator thermostat was too old and we could not replace it. Although, as the advertisement says, Wiser radiator thermostats last 10-15 years. So why they ask to send photos and all other information, if they know that they change radiator thermostats, only that they have only been used a little? I felt that there was some kind of game with me and this left me with a very unpleasant impression of Wiser customer service.

I'm having problems connecting to my hub after having a new Internet contract and emailed 3 times now received a reply once and got no reply again .stick to old fashioned way less hassle .

If -5 was an option this would be an accurate reflection. Wiser make fraudulent claims and have poor service. In order for system to work additional costs not explained when purchasing the system are required
Regret using this fraudulent system

Mike was excellent explaining how to correct a problem i was experiencing, solved it first time in less than ten minutes, I had spent all morning attempting to correct the problem, many thanks Mike, I hope to never have to contact yourselves again but with my ineptitude I fear I may have to.

Hub and thermostatic radiator valves stopped working and need manually reinstalling and the heating switched on to get heat. I’ve tried trouble shooting and sent multiple emails for help because this impacts heating my children’s bedrooms but I keep getting what appears to be a computer generated response and no progress. Very frustrating and poor service! With the temperature now dropping I’ll have to replace with a more reliable system and better service product if this can’t be resolved quickly.

Great help sorted everything very quickly would certainly recommend

Bought this but had to return it because the WiFi thermostats wouldn't connect to the hub (even though they were just 30cm away) and when I raised a support query they were too slow to respond, initially giving me the instructions to do a reset on the hub and the thermostats which I had already told them I had done (so maybe they didn't actually read what I'd said). Anyway, after confirming that I'd done this I'd have hoped someone would respond quickly. When the hub and thermostats do not communicate there is no way to control the heating - I hadn't removed my wired thermostat (luckily) so by pressing the heating 'boost' button I was able to get 2hours at a time but couldn't leave it overnight as I'd have no heating when I woke up so was having to disconnect and put back the honeywell programmer overnight.

Its scam, do not subscribe, I am charges additional 50 dollars without consent, I contact them and they said its non refundable, DO NOT SUBSCRIBE

Worst apps in thermostat market. I just try to set up kit 3, always failure at WiFi set up

This product is hard to set up but once installed brilliant product with no help from technical just don’t bother contacting them

I have very bad experience with Wiser Kit 1 and two putrchased at City Plumbing. Both installed and separatec customers adn both not connecting between the hub and app. Spent most of my two days trying to connect them and speaking with Drayton custommer service. Three different custommer service advisors and one conversation unfinished because it was close to 5pm and lady wanted to go home.

I have returend one of Kit 2, to collect, from the shop, another one with "newer" serial umber, that suppose to work. I have agreed next day installation with my customer to find out that the kit i just bought and installed do not work also. The thermostat does not want to connect to the humb itself. Instalation removed and kit 2 returned to the supplier.

I have to return all of the kits now. The question is, who is going to pay for my wasted time?

Good value for money. Phone call support. Works perfectly. Seem honest.

quick concise reply problem solved.

Ellie's help was great this afternoon, very patient and knowledgeable. Thank you.

I upgraded a few months ago because I could... It's been a regrettable experience:
- The new hub's zigbee range is inferior to the previous generation.
- There's a phantom software 'hot water channel' on the combi models, which triggers the heating for hot water (and turns the led on the button which is supposedly removed).
- The TRVs have all had significantly more communication issues/unable to repair since moving over.
That's aside from their business practices:
- The amount of E-waste & money grabbing by forcing the second hub for the additional sensors is scummy - there's no reason why they can't work on the gen 1 hub (literally none).
- The hub plate isn't backwards compatible, so you have to get it properly swapped over.
- They talk about 'customer feedback' but didn't put an ethernet port on it.

Have had multiple tickets open for months, had the boiler firing when it shouldn't, all costing money and all they want to do is tell me to reset my devices and demand I buy another booster because their new devices RF is weaker than the previous generation).