Wiser  Avis 

I upgraded a few months ago because I could... It's been a regrettable experience:
- The new hub's zigbee range is inferior to the previous generation.
- There's a phantom software 'hot water channel' on the combi models, which triggers the heating for hot water (and turns the led on the button which is supposedly removed).
- The TRVs have all had significantly more communication issues/unable to repair since moving over.
That's aside from their business practices:
- The amount of E-waste & money grabbing by forcing the second hub for the additional sensors is scummy - there's no reason why they can't work on the gen 1 hub (literally none).
- The hub plate isn't backwards compatible, so you have to get it properly swapped over.
- They talk about 'customer feedback' but didn't put an ethernet port on it.

Have had multiple tickets open for months, had the boiler firing when it shouldn't, all costing money and all they want to do is tell me to reset my devices and demand I buy another booster because their new devices RF is weaker than the previous generation).

Fitted the drayton wiser today excellent piece of kit and easy to install. The Internet hub is part of the receiver so doesnt need usb power and an ethernet port like other manufacturers. The room stat also shows humidity of the room aswell as temperature. Would highly recommend this wireless thermostat which also works through the wiser app non tour phone and with alexa.

Response time to query was quick. My new smart plug appears to connect to the wiser hub but has no indication of how good a connection it is. I was unable to program the plug to turn on and off. As it was mainly bought for the signal booster, time will tell if the signal strength as improved.

The gentleman was very helpful he sent me a video which was great . It’s all sorted now . He was very helpful , pleasant and knowledgeable

I've had the system for several years but am considering switching back to a traditional thermostat and radiator controls. When the system works, it is great. Unfortunately, it is very unreliable. The hub frequently disconnects from the WiFi, the individual thermostats disconnect from the mesh system, the app is glitchy, and batteries need frequent replacing. I have a new internet provider and have spent hours trying to reconnect the hub, with no success. I am tech literate - it's incredibly frustrating.

Perfect service from start to finish. Queried how to get hold of a replacement part for my smart thermostat, responded quickly and shipped the part free of charge. Communication and service has been excellent throughout. Suitably impressed.

I had a new WiFi router put in in the summer and have not had the heating on. So the other day went to use my Wiser App to put the heating on it did not work!
Not a problem, contacted Drayton straight away and I am so not technical but they were patient, calm, supportive, helpful and extremely knowledgeable and sorted me out with ease. Thankyou Ashley and Mike😊

I upgraded my heating system around 18 months ago. Drayton 1-Channel Wiser Thermostat Control Kit. Within the period of 18 months I have replaced the batteries nearly 15 times AA, The thermostat has stopped working completely and the wiser customer services has said this is due to a battery leakage completely unjustified given the number of batteries I have used to keep this thermostat working. Previously I had a Honeywell thermostat which took cr2032 battery's it lasted 3 years without the need for replacement. This worked perfectly and does not require the need for constant battery changes or any form of claim in a period of 5 years I used it. WISER CUSTOMER SERVICE SAID I SHOULD BUY A NEW THERMOSTAT? Also I was considering buying the wiser radiator values but the quality of service, has strongly deterred me as I know now excuses will be made to ensure products longevity and quality will not be honoured. Thank you for not resolving please pass on my feedback as I will now begin to remove these products from my household. really dissatisfied and disappointed I hoped for more.

Our Wiser system worked well with the old router. However, with a new router, it refuses to connect, despite following all the advice. We spoke to a Wiser expert, who said we should turn off the hub for a minute, but this was impossible, as it was connected to the Fischer boiler. So this is a badly designed system which is not consumer friendly at all.

A truly awful system. Unfortunately I’ve invested, a considerable amount of money. But I think enough is enough and will change to something that works. System has a mind of its own, heating randomly on in the summer, thermostats that loose contact constantly. Usage info doesn’t work, completely useless customer service that tell you there is no issues. Brilliant for getting through AA batteries though, every cloud…..

Wrote email Friday night 2030hrs, received comprehensive reply Monday 0800hrs excellent service

I had issues with another company's central heating control (product and support) so read some reviews and found the Wiser/Drayton solution could be a good option.

The install was very easy, including setup.

Since then I've contacted support twice with issues (due to me changing WiFi suppliers, not their fault). Support has been very rapid and they kept communicating until I had the issue resolved.

Very happy with them as a company.

Terrible piece of kit. Change Internet provider and now won't connect to new Internet, the hub or thermostat. Tried reaching out to them with no one coming back to me.

Have used these product in two houses and the system itself does everything you want/expect of it. What really sets the system apart though is the customer service. The technical team (uk based) are online until 9:00pm including weekends which makes the rare issues you do suffer a genuine breeze to resolve.

We had a problem with reconnecting our existing Wiser home hub to a new internet/wifi service after changing provider. The support team at Wiser worked with us for many weeks, including sending out a new hub, to try and diagnose and fix the issue. It was their suggestion to check any new wireless devices we'd added that lead us to the culprit - a new wireless CCTV system was broadcasting on the same radio band as the Home Hub!!

Very impressed and grateful to their support team (big shout out to Ellie and Josh)

5 star support

Had issues reconnecting my hub and thermostat after router change.
Contacting support on a Friday evening expecting a response the following Monday. However support contacted me on the Friday evening and resolved all my issues.
Excellent!

The TRVs continually fail. Their quality control is rubbish
Do not buy unless you wish to spend your weekends trying to get the system to work
I have been struggling to do so for years.
Every few months everything works for a while then it fails again.
TBF Customer care do try but the product is crap.
Useless.
Do not buy

Scam took money from my account three lots of payments. i Emailed wiser to quiery this however got a reply stating terms and conditions no help. I have now reported this to my bank

Upgraded my gen1 hub to gen2 and as always the product is fantastic, the subtle changes and features on the gen2 is amazing, a rock solid system as was the gen1 but even better.
The support during upgrade was fantastic, the support team (not that I needed to contact support often at all) is knowledgeable, quick resolution and just a breath of fresh air.
Shout out to Ellie, Josh, Charles and Mike!

This review covers the upgrade experience from the Wiser HubR to HubR 2nd generation.
It’s important to screenshot all settings and schedule pages in the home app, currently no facility to migrate these to the 2nd Gen Hub.
Wiring the back-plate is slightly different, I have the 3 channel version. Make sure both the Live terminals on the supply side are connected, 3 outlets are the same.
Once powered-on follow instructions to connect installers WiFi for initial connection and hence home WiFi, this is now easier with the QR code.
From the screenshots taken from the initial Hub, you can now enter these in the new Hub, probably need a cup of rosy-lee while doing this🙂.
If you had insights+ installed on the initial Hub getting this to work on the 2nd Gen Hub requires a call to Wiser customer services, you will need the following Information:
MAC addresses of the old and new HubR, this is found on the back of the Hub, also the MAC address of the IHD. Screenshots via email are a good idea. You will also need to do a complete reset of the IHD.
I have to say Wiser Customer Services were excellent, it took a few days but now fully up and running.

Reading this I would ask why upgrade? I’ve had Wiser installed for 4 years and although very good it was more about what it couldn’t do. Yes… definitely saved money and the all year comfort levels throughout the hole house, just brilliant!

So what’s new about Wiser HubR 2nd generation? Many new devices are available and with the new automations facility, this allows for frost protection, custom alerts etc….. also “Matter” compliant for smart home integration.
It’s early days but over the next year will explore what this product has to offer, initial thoughts are the upgrade is more about automation than saving money, (although OpenTherm might have more system boiler compatibility) currently £150 monthly covers all utility costs; Gas, Electric, Water and EV local transport (still £200 in the Black over the last year) In a 4 bedroom detached house.😊
Happy upgrading🤭