Wiser  Avis 

The Wiser tech team are a credit to the company!..always quick with email responses with clear precise steps to follow.
I’m quite tech savvy but even I know when you change your router there should be an easier way to swap over to a new system! And maybe needs looking into to make it so!
All in all when it’s working it’s brilliant and I won’t have a bad word said against it.

The kit is well made and works great when set up. You do need to understand how each radiator valve, signal extender (power socket), thermostat and hub can be added back to the system if one drops off the network (not common but happens) or there is a power cut which can (once with me) cause the hub to be disconnected from my WiFi. So can be a little messy, but thankfully the Support Team are fantastic. Overall, very handy to be able to run a single radiator in my house (home office, or family bathroom towel radiator) without heating the whole house. Would recommend, but need to be able to follow some technical steps especially if the hub drops off your WiFi.

Had the system installed for 4 months now. I used the help line to troubleshoot a few start up issues and found support excellent. Wiser transforms an old timer control to a modern controllable system. I would recommend.

The app is not working properly, when signed for the app two accounts were created, the app is not what they said, the app is not tracking the books you listened. Two months ago I requested to cancel my subscription and they are not answering.

Inherited a system when we bought a new house. After changing the router name, I have now spent hours trying to connect, have contacted support who have tried to help but no success. They have to refer to next level support who only email. Very very disappointed.

Excellent professional service. Highly recommended.

Changing router means reattaching to the hub. Instructions are not clear and hub has no off switch so rebooting, almost essential, is a chore. However the technical support, Ashley and Charlie were superb and provided a patient walk through the configuration of the mobile and the app to connect successfully. Wiser need to update their instructions to save calls to the Technical line.

They will charge you multiple times and there is no support from customer service. They basically ignore you.

Ashley was a great support to help us get back on line. She was very patient and thorough, and made sure she got the job done.

The staff were most helpful and extremely patient stepping us through another set up due to a change of email.
Problem all resolved

Excellent customer service. Fixed my thermostat connection issue within minutes. Easy to follow, friendly, no nonsense advice. Thank you Chloe.

I managed to lose a couple of adapters for the TRV to Drayton valve. They are unfortunatly not available to buy seperatley but the support team were brilliant and found a couple and posted to me all for free. I am so pleased to find that this kind of customer service is still around and thouroghly reccomend them.

Took 3 goes to achieve complete reboot of hub and add back room stats but very helpful and knowledgeable support. System now back to normal

We have called the Technical team at Wiser a few times now since inheriting a Drayton Wifi based control system with our house. The team are always professional, friendly and quick to answer the phone, which is very reassuring to us as we are retied and not so up to date with all this technical stuff around these days. They are always understanding and patient with us when sorting out any issues/problems we may have. The Best Technical & Customer Service Team in the Industry

Had quite a problem after changing my broadband suppler and connecting to the Wiser hub. This took a little while to fix, however everyone I spoke to was extremely helpful, pleasant and very patient with a non tech savvy senior citizen. A big thank you to everyone.

Every time I call Wiser I get great service. I never have to wait more than a few minutes to get through and the service provided is always very professional. This time I spoke with Michael. He was very friendly and competent. Together we found the solution to resolve the issue fairly quickly. I'm very satisfied with the whole experience.

I had a problem with the new updated wiser home app when using the iPad.
Contacted tech support, who quite quickly updated the app and now it works fine.
Good customer service, thanks very much.

Just spoke to Michael on the Drayton wifi TRV helpline when one of my t'stats went offline after a Wiser app update.
He was very helpful & clear & the issue was speedily resolved.
Tha
nk you. Great service.

When I had problems recently setting up the Wiser app with a gas boiler I anticipated a long wait on the help line. In fact it was answered almost immediately, I was sent further instructions and also talked through the necessary steps. Result - success. Thank you to all in the tech department.

Wiser updated there app recently with changes to the layout of the home and control pages resulting in the weather panel disappearing. I found the weather panel very handy which gave you the outside temperature for your area and the sunset and sunrise times which I used for setting the wiser timers for lights.
I couldn’t find any information about this so emailed the customer service who replied with an answer with in 12 hours this was over a weekend. Very helpful and it’s good to know a company with good customer service . .