Wiser  Avis 

I had an interaction with Mike from the customer helpdesk. I couldn't get a new Wiser radiator thermostat to pair with the app.
He gave me a set of easy to folllow instructions to follow and bingo! that green light flashed in success. Boy, was I a happy bunny. I had been trying unsuccessfully for hours and had thtought I'd got a dud.

Had problems connecting my hub in the house and remotely and the customer support agent Jon was superb, he walked me through several options to resolve my issues. Which we did over a couple of days and he kept coming back at each stage to make sure things were going as planned. A great service experience

Immediate response and problem with Drayton Wiser Hubr firmware update resolved quickly

Excellent customer service. Very helpful and patient as I'm struggling with this technology.

Have spoken with a few members of the team and had always been very quick and easy to get through to a knowledgeable member of the team, no long wait times, can be reached weekdays and weekends, very quick response times to queries, overall great customer service.

contact via email then telephoned they helped me out as did not realise using conflict passwords . Though Problem had started due to change of format on system. it was quickly explained and sorted now working on all communicators.

This programmer will either link to your home hub or it won't. Mine did not and despite downloading updates and taking online advice from Drayton staff the hub wasn't having any of it. So I am selling it on as I am unable to return it. I absolutely hate tech.

Google Home had started declaring the devices offline even though they weren't. Google wouldn't reconnect when I tried. Not sure what the issue was but their tech support ended up escalating it. Now it is all good. Their response was one-to-one, timely and helpful.

Once again the technical support from the wiser team has been first class. They responded to my email within a few hours offering the correct navigation path through the app to solve my issue. I have never regretted choosing the Wiser upgrade to our home heating system

I got straight through to the helpline and Mike was brilliant.
He quickly found my ref no where I had reported the issue and talked me though how to fix it, waiting until I had completed each step before we went to the next step.
Really professional service and so helpful and what was so refreshing was that I didn't have to spend ages speaking to an AI chat before getting through to a real person. !!
Thank you

I recently subscribed to the Wiser app but encountered a significant issue. Despite being charged for the subscription, upon accessing the app, I received a “Subscription not found” message. This prevents me from using the app’s features and from canceling the subscription within the app, as it doesn’t recognize my active subscription.

Concerned about potential automatic renewals, I contacted Wiser’s support via email several days ago to request a cancellation and refund. Unfortunately, I have yet to receive a response. This lack of communication and support is highly disappointing. I caution others to be aware of these issues before considering a subscription to the Wiser app.

Wiser System is great — but their pointless "upgrade" to the phone app is terrible, with a pointless "tips" section taking-up half the Home Screen. Previously, at a glance, you could adjust everything from the Home Screen, now it's pain.

Not working properly for over a day - on and off connection. So I’m thinking I have internet problems. Next day I see wiser has updated the app; new home page and “hints” on how to save energy. Now when I open the app I have a page telling me how wonderful the updates are. BUT I can’t close that page so cannot control my heating. AND the hints are useless - so obvious. Please keep it simple, I don’t need lifestyle tips from you. And if the system isn’t going to work for a while because of your updates, let us know in advance.

Excellent service. Problem identified very quickly, and then a solution offered which worked first time

the wiser system works really well and I'm delighted with how easy it is to use. After changing my broadband supplier I had a glitch with wiser and called their technical support helpline. They were amazing. Mike was really patient and explained how to get it working and helped me through each step of the way. It turned out to be a glitch with my phone app which, when reinstalled, made everything work again. What great service!

Tech support is to the point and has resolved a fairly technical issue in good time and with minimal delay

My Wiser system failed on 8 March at 8.24am. We were unaware of this until we needed to use the heating. I contact Tech Support and they sent me details to reset the system. Sadly after numerous attempts I couldn't get the system back on line. On Saturday (a week after the system had failed) I called tech support and Chloe explained step by step how to get the boiler back on line. Chloe was extremely helpful and patient - the system is back on line with no further issues. Wiser have contacted me since and are quite happy to assist again if I have any further issues.

I have subscribed to the app and my subscription was never activated. I have been double charged on my card and after multiple attempts to contact no one has got back to me.

Ashley and John were very helpful.

I am not being able to use Wiser service after making the purchase.

I purchased Wiser subscription, l was charged for it but when I enter Wiser App it informs me “Subscription not found”. Due to this issue I can neither use the App, and neither I can cancel my subscription (because the App states I do not have it).

This is very disappointing service. I cannot use the App, neither I can cancel the subscription, and I am afraid I will be charged for automatic renovation! I as well wrote an email couple of days ago to Wiser support center asking to cancel the subscription and for a refund, but no one replies me. That is disappointing experience so far!