Arrived well wrapped and in good condition. Planted in my daughter’s garden in pot as a memory to our son/brother/husband/uncle and stepfather. Who we lost to cancer 2yrs ago inAug from cancer. Than... Voir plus
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Lisez les avis des autres
This rose was a gift , I was very pleased with the appearance and information. Delivery wasn’t great , I don’t know how the man entered the building the rose was just left inside the entrance , never... Voir plus
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My order was returned as damaged by the courier before arriving at myself. No-one actioned this and I knew nothing until chasing my order. The first person I spoke with was most unhelpful. Thankfully... Voir plus
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Great healthy rose plants arrived early on a Bank Holiday weekend to my Sister in Law for a special birthday. Rachel Chambers support in Customer services was fabulous! Thank you ☺️ I can hi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
World of Roses started growing roses in Bedfordshire in the 1960's. The family run business was started by Paul Chessum initially producing roses in his parents back garden. Over the years, the business has evolved and expanded to become one of the largest growers in the UK and Europe and is now in its third generation in the family. We are specialist suppliers and growers of premium quality British roses, supplying garden centres and our own online store. We have recently expanded our product range to offer beautiful gifts to cater for all occasions.
Coordonnées de contact
Eventus House, PE6 8FD, Market Deeping, Royaume-Uni
- 0844 502 0511
- cs@worldofroses.com
- worldofroses.com
4,3
Excellent
5 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Gift for my sister quick delivery
Gift for my sister quick delivery, absolutely thrilled with it. Lovely healthy rose .
17 avril 2026
Ordering was straightforward
Ordering was straightforward, communication about delivery was good and the rose delivered looked in excellent health. Now planted and happy, thankyou very much!
15 avril 2026
Delivery and packaging very good
Delivery and packaging very good
Rose is beautiful and healthy
16 avril 2026
Rose for anniversary gift…
Lovely healthy rose arrived in good time as it was a gift. I chose the gift wrapping which was a nice finishing touch. Would definitely recommend
16 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Unfortunate communication delay
No problem with the roses but it was unfortunate that the link between customer service and despatch is poor. I had accidentally ordered the wrong rose and immediately realised and messaged them. The request to swap was acknowledged by the customer service team the same day and passed to the despatch team but by the time they responded to the request it was too late for them to action.
It would be good to consider how to reduce the timescales and ensure customer queries can be actioned more swiftly when they have been received.
Thank you for fulfilling the original order which arrived on time and with good communication about it's whereabouts once despatched.
15 avril 2026
Réponse : World of Roses
Hello,
We appreciate your feedback and are sorry about the difficulty in changing your order. We're happy the roses were satisfactory and the delivery was well-communicated. We'll explore ways to improve communication between teams to address order queries more efficiently. Thank you for your time.
Kind regards,
World of Roses Customer Service
Bad experience turned around, company went above and beyond
My order was returned as damaged by the courier before arriving at myself. No-one actioned this and I knew nothing until chasing my order. The first person I spoke with was most unhelpful. Thankfully I spoke to a different customer service representative who I can not praise enough. Once I explained my issue, the rose was a wedding gift needed in two days. Your representative was able to arrange a replacement rose to be delivered the following day with no further cost to myself. Turning a very bad experience with yourselves into a positive result.
I suggest customers are kept informed if there has been an issue with their order.
9 avril 2026
Réponse : World of Roses
Hello,
We appreciate you bringing this to our attention. We are sorry your order was damaged and the initial service was unhelpful. We're glad the second representative resolved the issue and ensured your wedding gift arrived on time. We'll address the communication lapse to prevent similar situations.
Kind regards,
World of Roses Customer Service
Patricia Rose
Very pleased with the Patricia rose, delivery, packaging and the amendment to the order.
9 avril 2026
Réponse : World of Roses
Hello,
We're very pleased that you are happy with the Patricia rose, the delivery, packaging, and the order amendment. Thank you for your positive feedback!
Kind regards,
World of Roses Customer Service
Paid for a delivery date
Paid for a delivery date, arrived 2 days late. Roses were yellowing and boxes were damaged. Sent several emails including pictures and have not received a reply.
15 avril 2026
Réponse : World of Roses
Hello,
We regret that your delivery arrived late with damaged roses and boxes. We apologize for the lack of response to your emails. We'll investigate this issue.
Kind regards,
World of Roses Customer Service
Rose arrived in excellent condition in…
Rose arrived in excellent condition in good time. Also good communication
16 avril 2026
Réponse : World of Roses
Hello,
We're happy the rose arrived in excellent condition and in good time, and that you experienced good communication. We appreciate your positive feedback!
Kind regards,
World of Roses Customer Service
Réponse : World of Roses
Hello,
We're happy the beautiful rose arrived in lovely condition and is already budding! We appreciate your positive feedback and thank you.
Kind regards,
World of Roses Customer Service
Good healthy plants promhealthy plantspt delivery and…
Good healthy plants prompt delivery and well packaged
15 avril 2026
Réponse : World of Roses
Hello,
We're happy you received good, healthy plants promptly and well-packaged! We appreciate your positive feedback and support!
Kind regards,
World of Roses Customer Service
This rose was a gift
This rose was a gift , I was very pleased with the appearance and information. Delivery wasn’t great , I don’t know how the man entered the building the rose was just left inside the entrance , never brought it to the door or rang the bell .
15 avril 2026
Réponse : World of Roses
Hello,
We're glad you were pleased with the rose and the information provided. We appreciate your feedback and we'll look into the delivery issue you experienced. Thank you for bringing this to our attention.
Kind regards,
World of Roses Customer Service
Beautiful healthy rose
Beautiful healthy rose. Can't wait for it to flower. A tribute to my beautiful granddaughter Autumn Rose
15 avril 2026
Réponse : World of Roses
Hello,
We're so happy to hear you received a beautiful, healthy rose. We appreciate you choosing us for such a meaningful tribute. We hope you enjoy the flowers!
Kind regards,
World of Roses Customer Service
Arrived well wrapped and in good…
Arrived well wrapped and in good condition.
Planted in my daughter’s garden in pot as a memory to our son/brother/husband/uncle and stepfather. Who we lost to cancer 2yrs ago inAug from cancer.
Thank you
15 avril 2026
Réponse : World of Roses
Hello,
We are touched that you chose our product as a memorial. We appreciate you sharing your personal story with us and thank you for your order. We hope it brings lasting comfort.
Kind regards,
World of Roses Customer Service
Beautifully gift wrapped Rose x
15 avril 2026
Réponse : World of Roses
Hello,
We're so happy to hear that you found the rose beautifully gift wrapped. Thank you for your positive feedback; it means a lot to us.
Kind regards,
World of Roses Customer Service
Réponse : World of Roses
Hello,
We're so happy the rose arrived promptly and in excellent condition! We appreciate your positive feedback and thank you very much!
Kind regards,
World of Roses Customer Service
Réponse : World of Roses
Hello,
We're happy our amazing products, quick delivery, and great value met your expectations. Thank you for your positive feedback; we appreciate it!
Kind regards,
World of Roses Customer Service
Would not recommend!
I am Very disappointed with this company.
I ordered a rose for a friend & she followed all the instructions when planting & watering but it has died. I also ordered 4 patio roses & they have also died. I have emailed but have yet to receive a reply. I would not use this Company.
7 avril 2026
Réponse : World of Roses
Hello,
We're very sorry to hear the rose and patio roses you ordered did not grow as expected, and that you haven't received a reply to your email. We appreciate your feedback and we will investigate this issue.
Kind regards,
World of Roses Customer Service
Lovely looking plant was delivered
Lovely looking plant was delivered, in secure package.
14 avril 2026
Réponse : World of Roses
Hello,
We're happy the lovely plant was delivered in a secure package. We appreciate your positive feedback and are grateful for your support!
Kind regards,
World of Roses Customer Service
The four standard roses arrived
The four standard roses arrived, two were OK and two look quite poorly and need some tlc
14 avril 2026
Réponse : World of Roses
Hello,
We appreciate your feedback. We're sorry to hear that two of your roses need extra care, and we'll look into this.
Kind regards,
World of Roses Customer Service
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