We have ordered many roses as gifts over the years. Always received in great condition, with lovely gift wrapping & sturdy packaging. Very professional service. Fast delivery.
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Lisez les avis des autres
A quick and valuable service. I had ordered a rose and a commemorative plaque to honour our friend's 25th wedding anniversary. The website was easy to navigate, the delivery options were helpful, and... Voir plus
L'entreprise a répondu
The rose I ordered was lovely, as described & well packaged. Unfortunately it did not arrive on the date expected & paid for. I got a refund of the difference between express & ordinary delivery whic... Voir plus
L'entreprise a répondu
Always good quality roses that are delivered. I have purchased a few of these for gifts and the recipient is always delighted. Good customer service and care taken looking after the roses pre delivery... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
World of Roses started growing roses in Bedfordshire in the 1960's. The family run business was started by Paul Chessum initially producing roses in his parents back garden. Over the years, the business has evolved and expanded to become one of the largest growers in the UK and Europe and is now in its third generation in the family. We are specialist suppliers and growers of premium quality British roses, supplying garden centres and our own online store. We have recently expanded our product range to offer beautiful gifts to cater for all occasions.
Coordonnées de contact
Eventus House, PE6 8FD, Market Deeping, Royaume-Uni
- 0844 502 0511
- cs@worldofroses.com
- worldofroses.com
4,3
Excellent
5 k avis
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A very positive experience
I eventually chose the roses I wanted as gifts (so much choice!).
The site was relatively easy to use and the checkout process fine.
Both roses arrived at their different destinations safely and as promised, and I am told, were healthy and happy looking!
I had to contact the company directly, shortly after checkout, when I realised I had entered the wrong address for one of them. I received a prompt and polite reply and my error was corrected.
Many thanks to all at World of Roses!
11 août 2026
Réponse de World of Roses
Hello,
We are so pleased to hear you enjoyed the wide selection of roses and found our website easy to navigate. It's wonderful that both gifts arrived safely and were well-received. We're also glad we could promptly assist you with the address correction. Thank you for your kind words!
Kind regards,
World of Roses Customer Service
My order was incorrect but their…
My order was incorrect but their customer service is excellent! The correct order was sent out swiftly. The roses seem to be good quality
11 août 2026
Réponse de World of Roses
Hello,
We're happy to hear that our customer service team could swiftly resolve the incorrect order. We are glad you appreciate the quality of our roses.
Kind regards,
World of Roses Customer Service
Réponse de World of Roses
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
World of Roses Customer Service
AI and SA could be WoR downfall
My experience makes me shudder at the thought of the future as dependency on AI increases.
The roses themselves were well received and look healthy in the photos I was sent my the recipient. The note on the other hand left a lot to be desired... instead of wishing the newly married couple 'Happy beginnings, Mum and Dad' it read 'Happy Biginings Mom and Dad!
I had had to phone in my order as the BOGOF code wouldn't work (apparently roses chosen as gift wrapped not included in the promotion). So the message was taken by the operator. Now before anyone jumps down my throat, I am not at all racist...I assumed the clearly non native to UK operative would have good understanding of the English language as a customer service employee so I was very disappointed by the appalling note.
I emailed as per the order receipt requests if unhappy and got a quick response, too quick, or maybe 'Tom' is bionic? Actually he is as he's an AI robot!
He told me the message would have been copied exactly from my online order, thereby proving that AI is not 100% accurate.
I decided to call the number again and seemed to get the same operator as before so I asked her where she was based...SOUTH AFRICA! Yes, this British company has outsourced it's customer services.
The company really needs to heed the fact that AI and foreign customer service is losing it valuable customers!
28 août 2026
Avis spontané
Réponse de World of Roses
Hello,
We are truly sorry to hear about the issues you experienced with your recent order, especially regarding the personalized message. We understand how frustrating it must have been to have the note arrive with errors, particularly for such a special occasion.
To clarify, our AI agent advised that the message printed was the messaged entered onto the order. It didn't mention an online order. It also advised that it does not know why the error occurred. The agent also explained that your order should be treated as 'incorrect' or 'not as described' and that the customer service team will be able to advise on a replacement. Therefore, it has recognised that there is an error with your order which is accurate.
Our call centre team generally have a high standard of English, both written and spoken. It appears an error was made by a single agent and this has already been flagged internally for review and coaching.
Kind regards,
World of Roses Customer Service
Réponse de World of Roses
Hello,
We're delighted to hear that your item arrived promptly and was looking very healthy. Thank you for your positive feedback!
Kind regards,
World of Roses Customer Service
Really beautiful and fast delivery
Really beautiful and fast delivery. Exceptional packaging and beautiful gift bag. My husband was very pleased as the rose bush was a gift for him to plant in our garden for his late sister.
18 août 2026
Réponse de World of Roses
Hello,
We're so pleased to hear that the rose bush arrived quickly and was beautifully packaged. It warms our hearts to know it brought comfort to your husband as a special tribute to his late sister.
Kind regards,
World of Roses Customer Service
Lovely rose in great condition
18 août 2026
Réponse de World of Roses
Hello,
We're delighted to hear that you are pleased with the rose and that it arrived in such great condition!
Kind regards,
World of Roses Customer Service
Delivered quickly and packaged well
Delivered quickly and packaged well. One issue us delivery man. He was late no update to me and I contacted company about it and got nowhere. The stated it could be delivered up until 9pm but time slot 2.15-4.15 it arrived 4.45 no update could not track journey and I explained that my mum is 90 and would not answer the door after 9pm. Having said that if arrived 4.45 and left behind the bin and my mum couldn't get out to pick it up and had to ask passer by to help no knock at the door or rang the bell. Unfortunately it's the type of delivery I expected from yodel. Luckily it arrived ok and in good condition even if some dirt had fell out of the pot.
18 août 2026
Réponse de World of Roses
Hello,
We appreciate you sharing your delivery experience with us. We are truly sorry to hear about the issues you encountered with the delivery driver, especially given your mother's age and the specific instructions you provided. It's concerning that the delivery was late without updates and that the package was left without a knock or bell ring, making it difficult for your mother to retrieve. We are actively reviewing our delivery procedures and working with our partners to prevent similar situations in the future. We are glad to know that the item itself arrived in good condition despite the delivery challenges.
Kind regards,
World of Roses Customer Service
Very fast delivery
11 août 2026
Réponse de World of Roses
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
World of Roses Customer Service
Roses arrived well packed and thriving…
Roses arrived well packed and thriving , looking forward watching them grow and bloom
18 août 2026
Réponse de World of Roses
Hello,
We're so happy to hear that your roses arrived well-packed and are thriving! We hope you enjoy watching them grow and bloom.
Kind regards,
World of Roses Customer Service
good service
18 août 2026
Réponse de World of Roses
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
World of Roses Customer Service
Beautiful plant delivered on time easy…
Beautiful plant delivered on time easy to order Excellent service
7 août 2026
Réponse de World of Roses
Hello,
We're happy to hear that your beautiful plant was delivered on time, ordering was easy, and you received excellent service! We appreciate your positive feedback.
Kind regards,
World of Roses Customer Service
Easy to select and order
Easy to select and order, good delivery options and a beautiful product. Would definitely reccomend.
17 août 2026
Réponse de World of Roses
Hello,
We're delighted to hear that you found the selection and ordering process easy, appreciated the delivery options, and loved the beautiful product. Thank you for your recommendation!
Kind regards,
World of Roses Customer Service
Poor quality rose bush
I received a rosebush as birthday present and quality speaks volumes, and this was not quality. I received a rosebush in a very battered and torn cardboard box which had been opened at the top. The stem of the plant is nrar the side of the pot not centre, it was also very dry. There was no gift card either.
I really don't know why my sister bought this rose from this site as she lives near David Austin roses where I usually buy my roses from. This certainly felt like an insult not a lovely gift.
25 août 2026
Avis spontané
Réponse de World of Roses
Hello,
We are truly sorry to hear that the rosebush you received as a birthday gift did not meet expectations. We understand your disappointment regarding the packaging, the plant's condition, and the missing gift card. We are committed to ensuring our products arrive in excellent condition, and we are reviewing our packaging and quality control processes to prevent similar issues. We appreciate you bringing this to our attention.
Kind regards,
World of Roses Customer Service
Good information
Information was given prior to the delivery day informing me exactly at what stage the delivery was at. The roses arrived as stated on the day requested. Again I was informed that the delivery was completed.
14 août 2026
Réponse de World of Roses
Hello,
We're so happy to hear that our delivery updates kept you informed every step of the way and that your roses arrived exactly as expected. Thank you for sharing your positive experience with us!
Kind regards,
World of Roses Customer Service
Rose arrived quickly and in very good…
Rose arrived quickly and in very good condition. Would definitely recommend
7 août 2026
Réponse de World of Roses
Hello,
We're so happy to hear that your rose arrived quickly and in very good condition. We appreciate you recommending us!
Kind regards,
World of Roses Customer Service
Very Happy
Very, Happy with my purchase Absolutely Love the scent of these roses. This is my second purchase. I'm sure I'll buy again. I would highly recommend Don't hesitate.
7 août 2026
Réponse de World of Roses
Hello,
We are absolutely delighted to hear how happy you are with your purchase and that you love the scent of the roses! It's wonderful to know this is your second purchase and that you'll be buying again. Thank you for your high recommendation!
Kind regards,
World of Roses Customer Service
I love the roses but one of my roses…
I love the roses but one of my roses just did not make it .. I can only say it must be the heat but was disappointed.
7 août 2026
Réponse de World of Roses
Hello,
We appreciate your feedback and are sorry to hear that one of your roses didn't thrive. We understand your disappointment, especially with the heat. We are always working to ensure the best quality for our plants.
Kind regards,
World of Roses Customer Service
Réponse de World of Roses
Hello,
We're so happy to hear you received fantastic service and that your item was packed well. Thank you for your kind words!
Kind regards,
World of Roses Customer Service
Réponse de World of Roses
Hello,
Thank you for your feedback. Sorry to hear you are unhappy with the quality of roses supplied.
If you haven't already done so, please contact us at cs@worldofroses.com with your order number and images and we'll look into it for you.
Kind regards,
World of Roses Customer Service
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