A1 Approved Avis 

Beware people !!!
Bought a Mercedes EV through Hippo motor group.
was promised by the Car salesman that this warranty was all singing and dancing.
Went to claim this morning for a Spring Link Control arm and was turned down as if things found when the car is having a MOT are not covered,
What a Scandal beware of these under handed companies all they do is rip you of.
Warranty cost over 36 months round about £1800.00 would have been better to light the log burner and burn the money, Now to deal with Hippo Group. !!!!!!

Had a fault develope in the heating system, and a leak on my coolant system.

Loads of back and forth with them, including following all their rules for not driving the car etc.

Still denied it saying it was modified even thought it states modification after sale which there wasn't any.

Waste of time trying to speak to them as they don't listen

Had brake caliper seize after buying car from dealership. Contacted dealership they got back to me very promptly and said A1 do not cover these parts so basically a pointless warranty they offer so thankfully the dealership contributed towards the cost out of their own pocket wouldn’t even bother buying a car backed by A1’s warranty again.

First time I have had to use my warranty and have to say A1 were a pleasure to deal with. From initial contact I had a decision and was refunded for repair work on my car within a matter of hours. Slick excellent customer service start to finish. I can't recommend A1 enough.

I am now in my 3rd year as an A1 approved customer and with an older car it would be easy for a warranty company to hide behind the excuse of everything being wear and tear, but in my experiences of needing to make a claim, the A1 team have been brilliant, in my latest claim, Tahmida went over and above in helping me get my car booked into the local VW garage and assured me that everything would be taken care of.
You really couldn't ask for more from a ued car warranty provider and following my positive experiences with them, I have several colleagues who are now choosing to secure their vehicles with A1 Approved.

Friendly, easy to talk to and paid out really quick. A complete breath of fresh air to your normal warranty companies. Thank you

Car developed a gear shift problem. Went to the garage for a diagnostic and ended up being a simple issue that still cost me £500 to repair.

The cover only applies to parts - not actual repair. A report is needed and my garage wasn’t too keen on having to do that.

Pros - fast response.
Cons - hardly anything is actually covered and you’ll likely end up out of pocket.

Conclusion - rather than spending money on a warranty that is best to useless (albeit unless you have a major part failure) I’d advise putting the cost of cover into a savings account to be used should you need it.

Had an issue with a 12V battery which occurred less than 24 hours after purchasing a vehicle. A1 approved were fantastic and whilst I accept it was not strictly covered under the warranty they did consider and approve payment as a goodwill gesture given the limited time I had the car.

In all dealings with A1 they were great, they were so fast and efficient in managing this. Both my emails and phone call were picked up immediately by the team and even the garage remarked to me that the payment was approved and in their bank minutes after sending.

I know warranty companies generally get a bad rap but these guys were actually really helpful and professional. Thanks again!

My recent experience is excellent! They handle my query promptly and professionally. This was backed up by my local garage who said it’s the best warranty company he had dealt with and prompt payment which is important for a local small garage. Thankyou

A1 we're very quick to acknowledge my claim, and without any haggling
In fact the Admin staff assisted me along the way.
They further expediently Sent an email to my garage with a repair number and to invoice them.
So refreshing to see an insurance company looking after their members.
Highly recommend.

Very good with my claim , friendly staff, nothing any problem thanks

I was covered by the free warranty supplied when I bought our vehicle last year. Unlike the vehicle, my experience with A1 approved has been faultless! A parking sensor failure emerged right at the end of the warranty and even though those parts are not expressly covered by the warranty A1 agreed to cover it out of good will. They even agreed to extend the warranty as the garage was being slow in getting anything in writing to us. I know after market warranties have a poor reputation but I can only praise A1 Approved and all their staff. They were prompt in communication, agreed to speak with the garage on our behalf and were very clear about what they would need to process the claim.

So I hardly ever use warranty products, as often it can be difficult to process, or hard to claim.

When we bought our car earlier in the year we took out warranty cover for it with A1.

Recently we had a few issues with our infotainment system and its touch screen functionality. Upon initially ringing to see if we could claim on our policy the advisor said yes we could but to try and avoid a main dealer if possible (like most warranty companies for cars suggest for cost reasons), get some prices and get back to them.

After getting lots of quotes, and advise etc, we found a company who would be able to fix it for us. We rang A1 with the details, and spoke to a extremely helpful lady called 'Hayley', who listened and explained clearly what we had to do. Within the same call our claim was authorised, and the simple process for us to claim was explained (we were given the choice and decided to pay out of our money and then claim it back as it was in a couple of parts). She noted it all down, and they then just waited for us.

A day later we sent over our receipts etc, and then the next day all paid out direct to our account.

People are wary of warranty companies and maybe some are bad, but as we said to hayley and A1 if you as a claimee are fair and honest, then usually warranty companies are fair and honest as well, and they really were. At the end of the day they are a business who have to make money as well and cant cover every single fault on a car. These have been hands down the best warranty company I have ever used!

Excellent service, really polite, friendly, very helpful, efficient, and did everything they said they would and when they would.

Our car is only a few years old, but we will more than likely get another year's warranty, will certainly look at renewing with A1 and DEFINITELY Recommend them to others.

Great job and thank you

Having had the dealership highly recommend A1 for their Gold cover warranty and seeing the extensive coverage the provider offer I accepted. Having had the car 12 months I've had to do a fair few repairs due to the miles I've done. The thermostat started leaking, however as this was the housings fault A1 refused to help. A wheel bearing needed replacing which A1 refused to help with (understandable on this one). Lastly the big kicker was my cooling fan stopped working, leading to my car overheating during summer. A1 were extremely awkward, not paying for diagnosis, requiring the garage to provide a quote, then photos, then a video of a part not working. They say in their information booklet provided to customers "do not pay the garage yourself and request the funds back from us, we pay the garage directly" yet their customer agents on the phone suggested i do exactly that! After nearly 2 weeks of my car being at the garage A1 finally approved my payment, which to be fair came through to the garage the same day which was nice and the garage appreciated this. This repair was just over the cost of the warranty but the stress and agro that it took to get there really wasn't worth it. One final comment i would make is that their customer agents can be absolutely lovely and very helpful, or alternatively they can be stand-offish, blunt and almost agressive depending on who you get.

Where to start with such a company I think it outrageous to purchase a car from a dealer and this company back the warranty with a car that had untold problems , failed wheel bearings ,broken window switches ,cam belt ,water pump ,tension pulley ,tension belt broken break caliper , this list goes on , every claim you try to get payment for they have to get approved from the dodgy car dealers they cover , out of all the claims I have tried to get covered they accepted a contribution to 2 claims . Stay well away from this company as I am seeking legal advise to take further action against them .

AVOID AT ALL COST

My car had a wet belt fail and needed a new belt timing belt and pump rang them and said it was due to wear and tear cost me 1000 pounds to get it right but they didn't want to pay anything towards the cost so i am cancelled my account asap

Wow what an amazing warranty company! From start to finish they was so helpful and professional! I had no issues and payments was easy and very quick. Would highly recommend A1 to anyone.

Very good assistant who got back to me in good time

Not bad company at all helped with my car when it broke down and the coil pack went friendly staff highly recommend this company

Do not use this company they are like a tin of works and try to wriggle out of any claim possible.

The attitude of the call centre staff stinks.

Cover is pointless do not get involved they don’t pay out !

They are now editing there response on here to suit!

DO NOT TRUST THIS COMPANY AT ALL THEY ARE A FRAUD.

I have now reported them to trading standards as well.

If your policy is with them cancel you payment card an block them because they are still trying to debit money from my Monzo card to this day it shows on my statement but thankfully the bank have blocked them. I am also claiming all the monthly payments back off them thru the bank !