We had a great experience buying our new bed. First of all the salesman who sold us the bed was excellent. The staff at customer service were very helpful and patient when I wasn't sure which mat... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Willowbrook Co have been excellent from a home demonstration of the bed to delivering within 2 weeks.Neil & Martin took my old bed & headboards away.Then assemblied the new bed working as a team never... Voir plus
L'entreprise a répondu
Ian and Scott were brilliant together working smoothly as a team. They explained everything and possibly more than needed. For example I didn't know about the backup if there was a power cut. I've now... Voir plus
L'entreprise a répondu
Can anyone tell me if the mattress on the adjustable beds should make a noise where the springs sound like zebedee. This has nothing to do with the adjustable bed company the question is a general on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Adjustable Bed Factory is a well established British manufacturer of furniture, operating from a purpose built factory situated in the heart of the West Midlands. Our furniture is built with care and attention by true British craftsmen. We employ quality standards unrivalled by many others and we only use the finest raw materials in the construction of all our furniture. With over 30 years of manufacturing experience behind us, we feel we are qualified to offer a range of the finest adjustable beds that combine style with the highest levels of comfort, as well as being beautiful enough to grace anyone’s home. And don’t forget – we manufacture and sell all of our products directly to you, the customer.
British-Made Adjustable Beds at Factory Direct Prices
Écrit par l'entreprise
- At The Adjustable Bed Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our adjustable beds come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your bed, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Adjustable Bed Factory has been handcrafting high quality British made beds for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new adjustable bed will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your bed, demonstrate all of its functions to you again and remove your existing bed if required.
Coordonnées de contact
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, Royaume-Uni
- 0800 988 2898
- sales@adjustablebedfactory.com
- www.adjustablebedfactory.com
4,7
Excellent
779 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Perfection
Martin and Liv arrived exactly on time,smiling and set to work instantly. It was a pleasure to have them in our home.They arrived as expert work people, but left as friends.
I'd like to mention Gary Metcalf, too who came earlier to demonstrate the adjustable bed. Again, nothing was too much trouble. Thank you to all the staff.
29 mai 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your wonderful feedback!
We’re delighted to hear that Martin and Liv made such a great impression—arriving promptly, working efficiently, and bringing a positive attitude into your home. It’s fantastic to know they turned a professional visit into such a warm and friendly experience.
We’re also really pleased that Gary Metcalf provided such a helpful and thorough demonstration beforehand. Hearing that nothing was too much trouble for our team means a great deal to us.
We’ll be sure to pass your kind words on to Martin, Liv, and Gary—they’ll be thrilled to hear them. Thank you again for recognising the efforts of our staff, and please don’t hesitate to get in touch if we can help with anything further!
Great compamy…
Garry was a pleasure,Great demo everything clearly explained.
An assett to your company
30 mai 2026
Avis spontané
Réponse de Adjustable Bed Factory
We’re so pleased to hear that Gary made such a positive impression. It’s great to know that the demonstration was clear, informative, and helpful, and that you felt well looked after throughout.
Your comment about him being an asset to the company means a lot—we’ll be sure to pass your kind words on to him.
If there’s anything more we can help with, please don’t hesitate to get in touch.
Very respectful honest and…
Very respectful honest and professional. all the above were experienced from Paul very punctual and thorough
20 mai 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you for your kind review!
We’re delighted to hear that Paul provided such respectful, honest, and professional service. His punctuality and thorough approach are qualities we’re very proud of, and it’s great to know they made a positive difference to your experience.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass your comments on to Paul. If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Awful mattress!! …
This bed was v expensive (3k) but I assumed would be worth it. The 1st night I slept on it was rubbish. I assumed it would just need a bit of getting used to as my previous mattress was pocket sprung. Two months later im still not sleeping well. The mattress seems to be v flimsy/poor quality, so I have just bought another high quality one (£887) which can be used on adjustable beds. I'm not happy with this company, had i known i would only have just bought the frame on its own!!
20 mai 2026
Avis spontané
Réponse de Adjustable Bed Factory
Good Morning,
Thank you for your review, we are sorry that you are unhappy with the mattress purchased, we have supplied thousands of customers who express their satisfaction and the difference it has made to their sleeping pattern.
We understand that this may not always be the case and we appreciate your feedback.
Thank you
Customer Services
Simon Williams was very polite and…
Simon Williams was very polite and explained everything in detail. Simon answered all of my questions and gave me lots of options and advice. Zero pressure to buy a bed, just extremely helpful
20 mai 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you for your fantastic feedback!
We’re so pleased to hear that Simon provided such a helpful and informative experience. Taking the time to explain everything clearly, answer questions, and offer genuine advice without any pressure is exactly the level of service we strive for.
It’s great to know you felt supported throughout your visit, and we truly appreciate you highlighting Simon’s approach. We’ll be sure to pass along your kind words.
If you need anything further, we’re always here to help—thank you again for choosing us!
Such a helpful gentleman
Such a helpful gentleman, Chris F,
Went to extra lengths to make sure I got the bed I needed at the price I was prepared to pay
Very satisfied with this company and would not hesitate to recommend them
15 mai 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that Chris went the extra mile to help you find the right bed at a price that suited you. Providing knowledgeable, supportive service is something we take great pride in, so it’s wonderful to know you felt well looked after.
Your recommendation means a lot to us, and we’re thrilled that you’re so satisfied with your purchase. If there’s ever anything further we can assist you with, please don’t hesitate to get in touch.
Wishing you many comfortable nights ahead!
Chris was helpful
Chris was helpful. Knowledgeable. Friendly. Polite. Fully understood our requirements and did his very best to meet our requirements. A very professional and satisfactory experience. Thank you Chris.
7 mai 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your kind and thoughtful feedback. We’re delighted to hear that Chris was helpful, knowledgeable, friendly, and polite throughout your experience. It’s especially great to know that he fully understood your requirements and did his very best to meet them.
Providing a professional and satisfying service is exactly what we strive for, so your comments really mean a lot to us. We’ll be sure to pass your thanks on to Chris.
Warm regards,
The Adjustable Bed Factory Team
Bradley called out to us
Bradley called out to us
Brilliant service kind very helpful and considerate of my sisters needs . Highly recommend. Thanks Mary & Elaine
6 mai 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your lovely review. We’re delighted to hear that Bradley provided such brilliant service and was kind, helpful, and considerate of your sister’s needs. Taking the time to listen and tailor our approach is very important to us, so it’s wonderful to know that came through in your experience.
Your recommendation truly means a lot, and we’ll be sure to pass your kind words on to Bradley.
u need anything at all going forward, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
The two guys that delivered and put…
The two guys that delivered and put together my bed were very professional polite efficient and friendly ( Laurence and Steve ) definitely an absolute five star rating
5 mai 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your fantastic feedback. We’re delighted to hear that Laurence and Steve delivered and assembled your bed with such professionalism, efficiency, and friendliness. It’s wonderful to know they made a five‑star impression and provided the level of service we pride ourselves on.
We’ll be sure to pass your kind words on to them — they’ll be thrilled to hear it. If you need anything at all going forward, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
worse company I have ever dealt with
worse company I have ever dealt with
NEVER AGAIN
4 mars 2026
Avis spontané
Réponse de Adjustable Bed Factory
Hi Ellen,
Thank you for your review, unfortunately we are unable to locate an order under the name that has been left, please do reach out to our customer service department and we will do everything we can to help.
Kind Regards
Customer Services
Simon Williams was very helpful and…
Simon Williams was very helpful and explained everything clearly. Super comfy bed which I'm looking forward to receiving
29 avril 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your lovely feedback. We’re delighted to hear that Simon Williams was so helpful and explained everything clearly during your visit. It’s wonderful to know you found the bed super comfortable and are looking forward to receiving it.
If you have any questions in the meantime, please don’t hesitate to get in touch, we’re always happy to help.
Steve G came to demo an automatic bed…
Steve G came to demo an automatic bed today. He arrived on time and was very helpful and informative. All my questions were answered and he offered lots of helpful advice.
The price turned out ok too!
Definitely recommended
29 avril 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your great feedback. We’re delighted to hear that Steve G arrived on time and provided such a helpful and informative demonstration of the automatic bed. It’s wonderful to know all of your questions were answered and that you found the advice useful.
We’re also pleased the price worked well for you and your recommendation really means a lot to us. We’ll be sure to pass your kind comments on to Steve.
If you need anything at all while you await delivery, we’re always here to help.
Bradley was very friendly and easy to…
Bradley was very friendly and easy to talk to. The demonstration was very interesting and worthwhile. I just need a little longer to make my mind.
28 avril 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your kind feedback. We’re delighted to hear that Bradley was friendly, approachable, and made the demonstration both interesting and worthwhile for you. Taking the time to consider your options is important, and there’s absolutely no pressure , we’re here to support you whenever you’re ready.
If any questions come to mind or you’d like another chat, please don’t hesitate to get in touch.
Wonderful sales representative
Absolutely lovely young man. Really comfortable to discuss everything with him. Can't fault his customer service and professionalism throughout the consultation. Did a perfect job of finding the right product for my needs. Can highly recommend
23 avril 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that you felt completely comfortable throughout your consultation and that our representative provided such excellent customer service and professionalism. It’s great to know they took the time to understand your needs and helped find the perfect product for you.
Your recommendation truly means a lot to us, and we really appreciate you sharing your experience.
Steve G was on time
Steve G was on time, answered all my questions and did very good demonstrations which made me happy to order. I would recommend this company.
14 avril 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your lovely review. We’re delighted to hear that Steve G arrived on time, answered all of your questions, and provided clear, informative demonstrations that gave you the confidence to place your order. That’s exactly the experience we aim to provide.
Your recommendation means a great deal to us, and we’ll be sure to pass your kind feedback on to Steve.
If you need anything at all going forward, we’re always here to help.
A real person who explained everything…
A real person who explained everything and made me feel at easy
3 avril 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your kind feedback. We’re really pleased to hear that you felt comfortable and at ease throughout the experience, and that everything was explained clearly by a real, attentive member of our team. That personal, reassuring approach is exactly what we aim to provide.
If you need anything at all going forward, we’re always here to help.
Steve G was amazing
Steve G was amazing, very personal. Ensured that the bed was tailored to my individual needs. Very focused on me as a customer.
2 avril 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Steve G provided such a personal and attentive service, and that he took the time to ensure the bed was tailored specifically to your individual needs. Putting our customers first is at the heart of everything we do, so it’s great to know you felt so well looked after.
We’ll be sure to pass your kind words on to Steve, he’ll really appreciate them. If there’s anything you need going forward, we’re always here to help.
Steve G went above and beyond in…
Steve G went above and beyond in getting the correct bed for us and even came back to help us order our new bed.
28 mars 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Steve G went above and beyond to make sure you found the perfect bed, and even returned to assist you with placing your order. Providing that level of care and support is exactly what we strive for, and your kind words mean a great deal.
We’ll be sure to pass your praise on to Steve — he’ll really appreciate it.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
Simon Williams was very helpful
Simon Williams was very helpful, polite and cheerful! A very satisfactory outcome and experience
24 mars 2026
Avis spontané
Réponse de Adjustable Bed Factory
Thank you so much for your kind review!
We’re delighted to hear that Simon Williams provided such helpful, polite, and cheerful service. It’s wonderful to know that your experience with him was so positive and resulted in a very satisfactory outcome.
Thank you again for taking the time to share your feedback — it means a lot to us.
Warm regards,
The Adjustable Bed Factory Team
Fast and effiicient
16 mars 2026
Avis spontané
Réponse de Adjustable Bed Factory
We’re really pleased to hear that you found our service fast and efficient. Providing a smooth, hassle‑free experience is exactly what we aim for.
If you need anything else in the future, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.