This would have been a 5 star review if I was only talking about the excellent delivery team of Dean and Glyn. They were respectful of my home and carefully explained how to use the product. The loss... Voir plus
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Lisez les avis des autres
The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... Voir plus
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The ladies on the phone were so helpful and pleasant. But the chair , I’m not to happy about, the seat is so low, the motor sqeals when raising legs up and the padding in the top of backrest is at bo... Voir plus
L'entreprise a répondu
Phoned to have ‘squeaking’ issue looked into. Told engineer appointment would be booked. No call back so I had to chase. Customer service called this morning coincidentally for follow up and didn’t kn... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Coordonnées de contact
Mercury House, WR9 0QH, Droitwich, Royaume-Uni
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4,6
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I have to say I was very impressed from…
I have to say I was very impressed from beginning to end.
The representative turned up on time, showed us the bed, went through the brochure and patiently answered all our questions.
We can't wait to see the end product. We like it so much for our son, we want one for us now.
Thank you 😊
24 avril 2026
Avis spontané
Simon Williams arrived today to…
Simon Williams arrived today to demonstrate an adjustable bed. It was extremely comfortable. Simon was very knowledgeable and extremely helpful, I felt very confident and happy with his presence … would highly recommend both Simon and the bed!
24 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you for your wonderful review.
We’re delighted to hear that Simon Williams provided such a helpful and knowledgeable demonstration of the adjustable bed, and that you found it extremely comfortable. Making our customers feel confident, relaxed, and well supported is very important to us, so it’s lovely to know you felt happy and at ease throughout the visit.
Thank you for your kind recommendation of both Simon and the bed — we’ll be sure to pass on your feedback, and we truly appreciate you choosing Willowbrook.
Excellent engineers for installation.
Excellent engineers, Lawrence & Steve, went above & beyond to call of duty to may sure the installation of the new bed was perfect. Thoroughly recommend them.
22 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you for your excellent feedback.
We’re absolutely delighted to hear that Lawrence and Steve went above and beyond to ensure your new bed was installed perfectly. Their care, attention to detail, and commitment to doing the job properly are exactly what we strive for.
Thank you for your strong recommendation — we’ll be sure to pass your kind words on to Lawrence and Steve, who will be thrilled to hear them.
Excellent Service
Ocan & Glyn Arrived early to install my neighbours bed (she is in hospital) What a fantastic service.
polite, clean, tidy. Nothing was to much trouble for these two lovely guys.
Very impressed & will definitely use Willowbrook when I need a new bed. Oh! and the bed appears to be great too. Thank you. Mrs Carol Day. West Walton
5 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you so much for your lovely review, Mrs Day.
We’re delighted to hear that Ocan and Glyn provided such fantastic service when installing your neighbour’s bed, especially under the circumstances. Arriving early, being polite, clean, and tidy, and making sure nothing was too much trouble is exactly the level of care we aim to deliver.
It’s wonderful to know you were so impressed, and we’re pleased to hear the bed looks great too. Thank you for your kind words and recommendation — we’d be honoured to help you when the time comes for your own new bed.
My mam needed a chair
My mam needed a chair. I arranged the visit. The fella who came was very polite, friendly and had a lot of common sense. When discussing features of the chair in a more strategic manner, the fella was clear on what was needed and what was not. He clearly was not a salesman who was only interested in building his commission up. The delivery timetable given was 2-3 weeks, and that we were to receive a call before the delivery date to set up a time for the delivery and installation. No Issues. On delivery and installation, the fellas were polite, friendly and easy going. they were in the house no more that 20-mins. I Recommend using this company if you have a vulnerable person who needs comfort at home.
22 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you for taking the time to share such a detailed and reassuring review.
We’re delighted to hear that your mam’s experience, from the initial visit through to delivery and installation, was handled with the care, honesty, and common sense you expected. Our advisers are there to listen and recommend what’s genuinely needed, never to pressure, so it’s especially encouraging to hear that this came across so clearly.
We’re also pleased that everything ran exactly as explained, from the delivery timeframe to the courteous and efficient installation on the day. Knowing the team treated you and your mam with respect and made the process straightforward really means a lot to us.
Thank you very much for your recommendation and for trusting Willowbrook to support someone vulnerable with comfort and dignity at home — it’s something we take great pride in.
Dean and Glyn were very pleasant and…
Dean and Glyn were very pleasant and friendly.They were efficient in the work they done. Will recommend them and the company to family and friends
20 avril 2026
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Réponse : Willowbrook
Thank you for your kind review.
We’re delighted to hear that Dean and Glyn were pleasant, friendly, and efficient while carrying out the work. Providing a smooth and positive experience is always our goal.
Thank you for your recommendation — it really means a lot to us, and we truly appreciate you suggesting Willowbrook to your family and friends.
I very good service pleasant delivery
I very good service pleasant delivery
men explained everything drying the
bed out tonight
21 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you for your review.
We’re pleased to hear you received very good service and that our delivery team were pleasant and took the time to explain everything clearly.
Thank you for choosing Willowbrook, and please don’t hesitate to get in touch if you need anything further.
This would have been a 5 star review if…
This would have been a 5 star review if I was only talking about the excellent delivery team of Dean and Glyn. They were respectful of my home and carefully explained how to use the product. The loss of a star relates to lack of clarity and communication on the actual delivery date. Despite this all staff at Willowbrook were friendly and helped me make my decision.
21 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you for taking the time to share your honest feedback.
We’re delighted to hear that Dean and Glyn provided an excellent delivery experience, treated your home with respect, and clearly explained how to use your product. We’ll be sure to pass your kind words on to them, they’ll be grateful to hear it.
We’re sorry to learn that there was some lack of clarity around the delivery date, and we understand how important clear communication is. Please accept our apologies for this, and rest assured your comments have been noted so we can improve this part of the process going forward.
We’re pleased that, overall, you found our team friendly and supportive in helping you make your decision. Thank you again for choosing Willowbrook and for your valuable feedback.
Simon Williams provided me with an…
Simon Williams provided me with an excellent presentation of a riser recliner chair, I'm looking forward to it's delivery
20 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that Simon Williams provided you with such an excellent presentation of the riser recliner chair. Ensuring our customers feel informed and confident in their choice is very important to us.
We hope you’re really pleased once your chair is delivered and that it brings you lots of comfort. Thank you for choosing Willowbrook, we truly appreciate it.
Still waiting for one of the armchairs…
Still waiting for one of the armchairs to be put right as faulty
23 mars 2026
Avis spontané
Réponse : Willowbrook
Hello,
Thank you for your review, unfortunately we are unable to locate and order placed with ourselves due to limited information. We are really keen to put this right for you and would ask that you call us to have the issues addressed.
Kind Regards
Customer Services
Amazing quality and design of riser…
Amazing quality and design of riser chair.
I can now relaz so much more comfortably, with many settings i can adjust to suit, also has heat controls.The tabletop with light and magnetic strip is superb for holding phone, especially when i only have use of one hand at the moment, also has a built in charger. Also Very pleased with the grey leather that matches the rest of our furniture. Installer gave demonstration how to use.
What more can i say, it was not cheap,but you get what you pay for !! Thankyou.
25 mars 2026
Avis spontané
Réponse : Willowbrook
Thank you so much for your wonderful and detailed feedback.
We’re absolutely delighted to hear how much you’re enjoying your riser chair and that it’s allowing you to relax far more comfortably. The adjustable settings, heat controls, and supportive design are all intended to enhance everyday comfort, so it’s great to know they’re making such a positive difference.
We’re especially pleased that the tabletop with light, magnetic strip, and built‑in charger is proving so useful — features like these are designed to offer extra independence and convenience, particularly when mobility is limited. It’s also lovely to hear that the grey leather fits perfectly with your existing furniture.
Thank you for mentioning the installer’s demonstration too — making sure everything is clearly explained is an important part of our service. As you say, quality and craftsmanship really do matter, and we’re very grateful for your understanding and kind words.
Thank you again for choosing Willowbrook — we hope your chair continues to bring you comfort for many years to come.
fantastic start to finish
from the first contact to delivery everything went smooth the two delivery drivers dean and stewart were very considerate of my property not one mark on the wallpaper paintwork or carpets both chair and bed workings explained and a couple of questions i had answered thanks again m cooke
17 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you very much for your lovely review, Mr Cooke.
We’re delighted to hear that everything went smoothly from first contact right through to delivery. It’s great to know that Dean and Stewart were so considerate of your home and took real care to ensure everything was left perfect.
We’re also pleased they took the time to explain the workings of both the chair and the bed and answered your questions fully. Providing a careful, respectful, and informative service is exactly what we aim for.
Thank you again for choosing Willowbrook we truly appreciate your kind words.
HELPFUL & PROFESSIONAL SERVICE
27 mars 2026
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Réponse : Willowbrook
We’re delighted to hear that you received helpful and professional service. Providing a positive and supportive experience for our customers is always our priority.
Thank you for choosing Willowbrook, we truly appreciate your feedback.
On time with delivery Quick…
On time with delivery Quick installation from (martin) shown how to operate remote clearly left no mess thank you so much
17 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you so much for your kind review.
We’re delighted to hear that your delivery arrived on time and that Martin completed the installation quickly and efficiently. It’s great to know he clearly explained how to use the remote and left everything clean and tidy.
Thank you again for choosing Willowbrook — we really appreciate your feedback.
BUY FROM WILLOWBROOK AT YOUR OWN RISK
I ordered my adjustable bed in good faith. I’m not disabled nor immobile but I do have copd and back problems. I made it clear to the salesman that I just wanted it to sleep slightly reclined and also to be able to sit up comfortably for breakfast in bed and watch TV – yes, decadent, I know. The demo bed seemed comfortable but I did point out that reclining on it was making my back ache; there wasn’t enough support. The salesman suggested I order the deeper, more luxurious deluxe mattress as that would solve the problem. Which I did and it hasn’t. I also ordered lilac mood lighting for under the bed – gives the effect that the bed is floating.
When the bed was delivered, the mood lighting which I’d paid an extortionate sum for, was missing. In the pack was a short strip of white sensor lighting, which was taken away. The engineers returned two weeks later to fit a strip of cheap multi-coloured LED lights with a tiny plastic remote, all made in China – can be sourced on-line for less than £15. I also discovered that the mattress, which was sagging after only three weeks, has to be turned every month. I’m not physically able to do that and was told I should have done my research before buying it! The mattress BTW is nothing but memory foam and can be sourced on-line for approx £160.
I have had over two months of correspondence with customer service who maintain that only manufacturing faults are an acceptable reason for the return of goods. I have even been refused an itemised invoice. Last week, I told them they have 14 days to collect the bed and refund me. They’ve refused on the grounds that the bed is ‘bespoke’. My credit card company has now done a charge back and we are waiting for their response – seems they have 130 days to respond. If the charge back fails, this will become a Section 75 claim.
I’m gutted to have spent £4076 on a bed that is not comfortable for me and is causing more problems than it promised to alleviate – I now have hip pain as well!! I would advise prospective customers to take note of the 1* reviews on here. Stupidly, I only read the reviews on their website!
NOTE MADE FOLLOWING THEIR REPLY BELOW: There has not been any communication from them apart from today (23rd April) I received a parcel - another set of cheap LED lights. I thought they couldn't make things any worse. I was wrong. They can't even get my name right!
17 avril 2026
Avis spontané
Réponse : Willowbrook
Hello Ms Hathan,
Thank you for your review and we are sorry to hear of the issues that have been experienced. We are currently reviewing the information supplied and can confirm we are in communication with you to have the matter resolved.
We take feedback such as this seriously and want to assure you that we will find a resolution.
Thank you once again
Kind Regards
Customer Services
Highly recommended.
Due to difficulty in standing up from my old settee, I decided, in December, 2022, to purchase a rise and recliner settee from Willowbrook. Since purchasing this and finding it very comfortable I decided that I would get rid of a second non rise and recliner settee. Because I was extremely satisfied with my first purchase I decided to use Willowbrook again. I am pleased that I did. I feel that this new rise and recliner settee is even more comfortable than the first one. Although not completely identical I find the two settees to go well together. This said I can obviously highly recommended Willowbrook and, as required will continue to use this Company.
17 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you very much for such a thoughtful and detailed review.
We’re delighted to hear that your original rise and recliner settee, purchased in December 2022, has made such a positive difference to your comfort, and that this led you to choose Willowbrook again.
It’s wonderful to know that you’re even more comfortable with your new rise and recliner settee and that, while not identical, both settees complement each other well. Your continued trust in Willowbrook truly means a great deal to us.
Thank you for your high recommendation and loyalty, we look forward to supporting you again whenever you need us.
Dean and Stuart were brilliant when…
Dean and Stuart were brilliant when they brought my chair yesterday. They were friendly, professional and explained everything clearly. I can't fault anything from start to finish and would recommend them.
15 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you for your lovely review.
We’re delighted to hear that Dean and Stuart were so brilliant when delivering your chair. Being friendly, professional, and ensuring everything is clearly explained is exactly the service we aim to provide.
It’s great to know that the experience was faultless from start to finish, and we really appreciate your recommendation. We’ll be sure to pass your kind comments on to Dean and Stuart — they’ll be thrilled to hear them.
The How did we manage without it.
The chair has made a big improvement to life. Before we had it keeping the legs raised required a lot of effort. Legs are heavy! A certain amount of care is advisable when using the ‘control unit. Let it do one thing before asking it to do another. Be patient!
16 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you for sharing your experience.
We’re delighted to hear that the chair has made such a significant improvement to your day‑to‑day life and has taken the effort out of keeping your legs raised, that’s exactly what it’s designed to do.
Thank you also for sharing your helpful comments about using the control unit. Taking things one step at a time and allowing the chair to complete each movement is great advice and can really enhance the experience.
We truly appreciate your feedback and are so pleased to know the chair is making things easier and more comfortable for you.
Phoned to have ‘squeaking’ issue looked…
Phoned to have ‘squeaking’ issue looked into. Told engineer appointment would be booked. No call back so I had to chase. Customer service called this morning coincidentally for follow up and didn’t know about above…overall quality of riser recliner very good however
16 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you for taking the time to share your feedback.
We’re very sorry for the lack of follow‑up regarding the squeaking issue and that you had to chase this, that’s certainly not the level of communication we aim to provide, and we understand how frustrating this must have been.
Please accept our apologies that this wasn’t already logged when our customer service team called you. We’ll be reviewing this internally to ensure appointments and updates are handled more smoothly in future.
We’re pleased to hear that, overall, you’re happy with the quality of your riser recliner, and we remain committed to ensuring the issue is properly investigated and resolved for you.
Thank you again for your honesty, your feedback helps us improve, and we appreciate the opportunity to put things right.
Simon Williams came to see me regarding…
Simon Williams came to see me regarding an adjustable bed. Simon was very informative as were the delivery drivers. The bed is absolutely brilliant and has made such a difference to me. I can transfer in and out with ease and relax with comfort. My carers love the bed too and they appreciate how easy it to maintain the bed.
16 avril 2026
Avis spontané
Réponse : Willowbrook
Thank you for sharing such a wonderful review.
We’re delighted to hear that Simon Williams was able to provide clear and helpful information during your adjustable bed demonstration, and that our delivery team continued that same level of service.
It’s fantastic to know the bed has made such a positive difference to your comfort and independence, particularly with transferring in and out more easily and relaxing in comfort. We’re also really pleased that your carers are finding the bed easy to use and maintain, that’s exactly what these beds are designed for.
Thank you for choosing Willowbrook and for taking the time to share your experience. It truly means a great deal to us.
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